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shown in US Dollars
Public Liability Insurance (included in the
The Public Liability Insurance covers accidents in the event that the renter is at fault. The policy protects the rental company up to USD $1,000,000 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be checked @ https://extranet.mbainsurance.net/mirna/choice/statelimits.php.
SLI (Supplemental Liability Insurance)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to USD $1,000,000 toward 3rd party damage claims.
Included in the daily rate are:
Premium VIP coverage includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of USD $1,000 per incident.
Coverage includes but is not limited to:
Accidental damages to the vehicle (renter’s or 3rd party’s fault),
“Uninsured Motorist” in case the renter is involved in an accident with a non-insured driver,
Vehicle theft and fire (personal property and items in the vehicle are always excluded),
Windshield & glass damage,
No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).
Non-Covered Damages (including but not limited to):
Customer has full legal and financial responsibility in case of:
Damages to the interior of the vehicle
Breach or violation of the rental contract
Carrying more passengers than having seat belts available
Personal damages and personal property are never covered
Deliberate and willful damages caused by the renter or his guests
Damages caused to the vehicle by abuse or misuse for illegal activities
Renter negligence, e.g. backing up without a guide, following incorrect GPS guidance, etc.
Damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems,
Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, air pressure, etc.
Damages and losses caused during travel in or thru restricted areas and damages due to “off-road” usage
Damages and accidents caused under the influence of alcohol, drugs or other controlled substances
Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs.)
Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheets and rental terms & conditions, or not listed on the rental contract or having a valid driver license.
Please take note: In case of a claim, Road Bear RV will not act as an adjuster for any third-party insurances purchased
by the renter (such as USD $0.00 deductible insurance, etc.).
|GPS - Navigation
|Cover for comforter
||Basting Spoon, Slotted Spoon
|Paper Towel roll
||First Aid Kit
|Dust Pan and Brush
/ Trash Can
puller / bottle opener
One Way Rentals:
Upon availability one-way trips are possible between all stations for a one-way
fee shown on the rates pages.
You are required to leave a security deposit of USD $1,000 at the time of pick up.
This amount will be blocked on your VC/MC/AX credit card. An additional security deposit may be required when attending events such as burning man or if no mileage has been prepaid, etc where the deposit will be charged (not blocked).
Security deposit will be released when the vehicle has been returned clean, undamaged and on time.
Additional deposits may be required or charged for special events such as a regional festival, “Coachella”, “Burning Man”, “Stagecoach, “Further Future”, “NASCAR”, when a surcharge applies or if no mileage has been pre-paid, etc. Vehicle will not be handed out in case of insufficient funds, the reservation will be cancelled and prepaid funds are forfeit.
Based on the credit card company rules, for reservations up to 29 nights we authorize the amount. For reservations 30 nights and longer the amount is charged on the credit card.
VISA, Master/Euro, American Express cards are accepted. No pre-paid credit cards are accepted.
Complimentary transfers are provided once a day to (but not from) the airports DEN / EWR / LAS / LAX / MCO / OAK / SEA / SFO (neither JFK nor La Guardia) and at all rental locations from/to named airport hotels. The complimentary permitted amount of luggage is in accordance with the airline regulations for economy passengers (1 suitcase max. 50 lbs. / 23 kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer’s responsibility.
The parents are responsible to provide according to the applicable laws a child seat or booster.
Clients cannot pick up the vehicle the day they arrive from overseas or trans-continental and we recommend spending the first night at an airport hotel or motel. A priority shuttle service scheduling will be granted to customers who have supplied at least 72 hours in advance, via TO or online check-in, there pick-up location and how they can be reached to advise about the exact pick-up time. If customer should not have received such confirmation the day before pick-up until 4 pm, we advise the customer to call the pick-up rental station immediately but not later than 8 and 9 am of the departure day. If customers choose not to supply pick-up location 72 hours in advance, a complimentary shuttle service cannot be guaranteed.
The complimentary shuttle leaves the transfer location from Monday to Friday normally after 12:30. On Saturday based on appointment. If the customer has provided us the transfer location and how we can reach them but not received the exact pick-up time for the transfer at 16:00 the day before vehicle pick-up, we advise the customer to call the pick-up rental station between 08:00 and 09:00 on the pick-up day.
The convenient and inexpensive BART allows customers who stay in SFO downtown to arrive within 35 minutes at the BART train station in South Hayward instead of taking a 30 minutes taxi back to SFO airport hotels (US$ 50.00+) to catch the free shuttle (another 30-40 minutes). A free shuttle service between our branch and the BART train station South Hayward is provided when the customer informs us accordingly (see ‘TRANSFERS COMMON’). The train schedule can be looked up at: http://www.bart.gov/schedules/byline.aspx (select Fremont - Daly City).
Vehicle Pick up and Return:
At pick up the main renter must be present with the original driver license and physical credit card showing his/her name.
Vehicle pick up time is between 12:30 and 16:00 Monday to friday - Saturday Call for an appointment (general pick-up time 12:00 - 13:00). To avoid waiting times all customers are asked to check-in online and communicate with the branch to schedule the exact pick-up time. A very limited number of earlier and free of charge appointments may be available by calling the pick-up branch two or three business days prior to pick-up.
Vehicle drop-off time starts at 08:00 and has to be concluded at 10:30 am. Later drop-offs will not be entitled to get a complimentary transfer to the airport hotels or airport. A charge of USD $30 per hour applies for a late vehicle return.
Please note: Without full payment no vehicle will be handed to the customer; no exceptions made! In such a circumstance the mutual customer will be offered to pay the open amount. It is afterwards between the tour operator and customer to work out the mutual customer reimbursement.
Unauthorised Late Returns
For an unauthorized late return after 12:00 pm the sum of a) the actual gross rental rate night plus b) USD $300 for administration and handling will be charged for each day late, or part thereof. If the customer contacts Road Bear RV at least one business day before the vehicle is due for drop-off and obtains the proper authorization to extend in writing the regular rental rate (gross) will apply and is due at the time of extension.
Hours of Operation:
Monday through Friday from 8.00 am to 5.00 pm, Saturday from 8.00 am to 1.00 pm. (different times apply between NOV to Feb for New York City)
All stations are closed on Sundays and on all statutory holidays.
Pick Up Times: mon - Fri 12:30 to 16:00
Sat (call for an appointment - general pick up time is 12:00 - 13:00)
Please note: Denver & Seattle depots are closed 03 Dec 2017 to 25 Feb 2018
Sales taxes are included for all pre-booked items. Local taxes apply to all pick up- & drop off charges and may
change at any time. Newly assessed governmental fees (other than sales tax or DMV fees) not known at this
time will be collected from the customer at pick up.
Road Safety Fee of USD $2 per day (max USD
per booking) that will apply to all Denver
Refunds for unused
are no refunds for delayed pick ups /
unused mileage / early returns or
Every cancellation needs to be made in writing. The day of receipt of the cancellation
is the date the
cancellation fee is calculated as follows:
Every reservation change needs to be made in writing and will be confirmed in writing. The handling of a change is up to 61 calendar days prior to pick-up free. Any later change results in a USD $50 handling charge.
Regardless when a change of name, date(s) or location(s) is requested, this will result in the recalculation of the amount due. The rates and discounts applicable at the time of the revision will apply. For a request to change date(s) or location(s) less than 61 calendar days prior to the existing pick up date the cancellation terms in the next paragraph apply.
No name change is accepted when a surcharge, e.g. Holiday Surcharge, or an extended minimal nightly rent rule applies. Such name change will be handled according to the cancellation terms in the next paragraph and result in a new booking.
Drivers Licence and Age:
A valid national
driver's license is required for each driver. In addition we recommend
that foreign customers have an international driver's license
or an English translation of the license issued by their home country.
All drivers must be at least 25 years of age for US and Canadian Renters,
maximum of 79 years, 21+
years with authorization only.
Gasoline, Oil and Propane:
The cost of gasoline, oil and propane is not included and ROAD BEAR RV does
not assume responsibility for estimates of consumption. All vehicles are delivered
with full tanks and the customer is expected to return the vehicle with full
tanks or will be charged accordingly.
The customer is responsible for checking engine oil and coolant levels at each
refueling as well as reporting mechanical failures immediately. Coolant refills
and authorized repairs will be reimbursed upon
return of the vehicle and presentation of all receipts (see mechanical breakdown).
It is the driver's responsibility to operate the vehicle in a safe manner and
to exercise all caution possible.
maintenance & repairs
exceeding USD $50 the customer must call
the ROAD BEAR RV 24-hour
toll free telephone assistance to get an
authorization. Non-authorized invoices over
USD $50 will not be reimbursed. Receipts
be presented for reimbursement. Customer will be held responsible for
mechanical damage due to negligence in operation
Technical Difficulties with the Vehicle and its Features:
While our first and foremost priority is to provide our mutual customers an excellent and high quality vehicle and service, unexpected technical difficulties can arise. To ensure that our mutual customers can enjoy their motorhome experience we provide an extensive vehicle explanation and with every vehicle an operations manual and the phone number of our 24-hours/7-days help line which is free of charge from any landline in the USA.
Please note: We are not returning phone calls or accepting requests to call a customer back because customers may be hiking, visiting a museum, etc. and not at the vehicle when we call. The customers shall call when at or nearby the vehicle.
When we receive a phone call we differentiate between an inconvenience and an emergency:
We define an Inconvenience as something that requires the customer to spend additional time, a workaround or a non-safety related feature is not available. Examples are purchasing ice because the refrigerator is not working, the DVD player not working or the slide-out is not extending and therefore the interior space not increased.
We define as Emergency when the motorhome cannot be driven safely anymore. An example is when the engine stopped working. In this case the Vacation Interruption (VIP) Insurance applies (see next paragraph).
VIP - Vacation Interuption Protection
Should the renter’s motorhome vacation be interrupted by an Emergency as defined above, not accident or damages caused by the renter, for more than 12 working hours after reporting this to Road Bear RV, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to USD $25 per person per night and car rental up to USD $500 per day per motorhome with a combined maximum of USD $1,500 per rental agreement.
Such reimbursement is only possible when we had the chance to take care of the problem and the customer cooperated to do so. Defects and repairs of Wi-Fi, GPS, radio, TV, CD or DVD player, generator, AC, refrigerator, heater, water heater, slide-out room, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is in any case only possible against proper receipts.
In the event of an Accident:
Insurance coverage may be void if the following instructions are not followed: The customer must
All documents relating to the accident must include a police report or identifying number.
Obtain from the police officer investigating the accident a local police report,
Notify Road Bear RV as soon as possible but not later than 24 hours after the accident,
Provide not later than the return of the vehicle the completed accident report form which is supplied to the customer and located in the vehicle along with the registration & insurance papers; such full-written report must contain the other party's name, address, phone number, driver's license number, date of accident, etc.
Unauthorised extention of rental period / Late return: >
Unauthorized late returns will be charged an extra rental night for vehicles returned after 12 pm noon. An extra rental night plus USD $300 late fee applies for each day late. If the customer contacts ROAD BEAR RV and obtains the proper authorization to extend, the regular rental rate will apply.
clients are responsible to return the vehicle
with the interior cleaned and holding tanks dumped. The vehicle outside does not require cleaning by the customer.
Cleaning and/or dumping charges will apply as posted at the drop off
Parking / Traffic Violations:
is the clients responsibility to report and
pay for all parking/traffic violations at
check-in. Failing to report these violations
at drop off will
cause a charge of an administrative fee of USD $100 plus the fine
(including all late charges) to the clients
Road System in the Florida Keys
The Florida Turnpike
Enterprise will be implementing an all-electronic
tolling. This will be in the beginning on the
southern 47 miles stretch of the Turnpike,
from US1 in Florida City to
the Miami-Dade/Broward County line. The old
tollbooths will be eliminated and the toll-fees
cannot be paid in
cash any longer.
There are the following options for payment
to travel on the Turnpike:
1. Contact the SunPass Customer Service
Center by calling 1-888-865-5352 or visit
www.SunPass.com. Their representatives will
provide information on how to obtain a “SunPass”
transponder during the rental period. The
transponder will allow traveling on toll
roads by paying
into the personal SunPass account. Customers picking up in MCO may rent a transponder at the
2. To travel on the Turnpike the “TOLL-BY-PLATE” program
can be used as an alternative. This program
captures an image of the vehicle
license plate and bills the registered
owner of the
for the toll
amount. The “TOLL-BY-PLATE” program
allows the customer to call in to register
for a “TOLL-BY-
PLATE” account and to pay for tolls before
an invoice will be issued. Payments can be
made by cash,
credit/debit card on-line or through
new payment kiosks located at major
Florida State Law (Statue 316.1001) requires
payment of prescribed tolls for the usage
of toll facilities. Failure
to comply with this statute may result
in the assessment of a USD $100 or more
court costs, and suspension of the vehicle
registration and/or suspension of the driver's
license. It will be
important for the customer to inform the
Road Bear RV drop-off location of the fact
they traveled on the
Florida Turnpike regardless of what option
they choose. In case that an invoice for
toll fees will be sent to Road
Bear RV as the registered owner of the
vehicle, all charges due will be charged
to the customer’s
credit card on
file and processed according to our rental
provisions with regards to traffic citations
(incl. administrative fees).
We provide free storage of luggage at the rental station at client's own risk.
If a customer requires the exact measurements to make arrangements with a ferry or other service such customer needs to touch base directly with us so we are aware that the assigned vehicle cannot be substituted with a longer one!
If for any reason the booked vehicle should not be available, ROAD BEAR RV
right to substitute a higher-rated vehicle at no additional cost. Should a
lower-rated vehicle be substituted, the liability is limited to the refund
of the gross rate difference of the two vehicles.