We've tried to make the information contained in
our website as accurate
as possible, but it is provided 'as is' and we accept no responsibility for
any loss, injury or inconvenience sustained by anyone resulting from this information.
You should verify critical information like visas, health and safety, customs
and transportation with the relevant authorities before you travel. Certainly
you should also advise us of anything with regard to your booking which you
feel is not 'the norm' - for example: If you are under 25 or over 70
years of age, if your licence has been suspended, you plan to travel to travel
to Alaska, Mexico etc.
It is the responsibility of the travel agent or the client to ensure all details
contained on our invoice are as required and all terms and conditions are accepted. As
we are only 'human', we do reserve the right to correct any errors in rates,
duration, additional fees or any invoiced variables quoted or invoiced that
may be found to be incorrect or have been altered by the supplier after confirmation. If
this does occur, we do apologise and we will offer you some form of compensation
by way of apology.
Under normal conditions, no refund will be made on any unused
product. We do always recommend clients take travel insurance which could
cover them for cancellation. We even offer travel insurance at a discounted
rate because we really do not want you to be out of pocket. Having said
that, we will try and get cancellation fees reduced in extraordinary circumstances. Please
do note that employees of our suppliers are not always aware of the terms and
conditions agreed upon by their head office and therefore cannot accurately
advise you of the refund policy.
Visae and Passports:
Please note that it is your responsibility
to ensure that you have the correct visa, that your passport is valid and that
you have the correct innoculations etc.
As all our products are foreign currency based,
we do reserve the right to adjust the exchange rate to the prevailing rate
on the day you are paying your balance. Once you have paid in full, your
rate is locked in.
We are not responsible for any exchange rate fluctuations between the time
when paying a security bond and it being refunded to you. We are also not responsible
for the exchange rate charged to you by your credit card company.
Please also note that any indication we give as 'approximate' is just that
- approximate - as the final rate you get charged is determined by your credit
card company and they generally mark up the exchange rate by a few percentage
offer the first amendment free (except where our principals impose a fee which
we have to pass on to you). However, if vouchers need
to be re-issued, there will be a $30 amendment fee. If you make a last minute booking where we have to Express Mail documents to you or overseas, we will pass on the mailing cost to you.
Price Match and Price Beat Guarantee:
We will price match any written quotation and give you 10% of the difference.
We do require a copy of the quotation or a website where we can verify the
If the quote is emailed, we do reserve the right
to verify the figures (we have been 'stung' by some people who
have falsified figures).
If we find an error has been made the Price Beat Guarantee will not apply.
Once a booking has been accepted and deposit the price is locked in. Price
beat/match no longer applies.
We welcome : Direct deposit into our bank Trust Account, cheque, money order and credit card. We accept Visa and Mastercard but pass on a 1.5% surcharge. If you are paying by credit card, we will need you to complete a credit card form which needs to be faxed or mailed to us with a copy of your drivers licence or passport for verification.
US and Canada
Travel and its staff shall
not be liable for accident, damage,
injury, delay or irregularity,
loss, additional expense or
liability occasioned to any generality
foregoing, either due to the act,
neglect or otherwise from acts of
in machinery or equipment, force
majeure , wars whether declared or
riots, strikes, insurrections, theft,
epidemics, quarantine, medical, custom
or other regulations, dissatisfaction
with any service provided and
inaccuracy or misdescription contained
in the brochure/website to which
these terms and conditions relate,
and cancellations or changes in itinerary
or schedules or over booking, improper
or any act, neglect, default or otherwise
of the service providers, their servants
or agents or any other person. This
agreement is governed in all respects
by the law of the state of Victoria
and any legal action arising under
this agreement shall be litigated
only in the appropriate Court having
in that State.
Rental Agreements / Terms and Conditions:
As we act as a booking agent for
various suppliers, please note that
is subject to their overall terms and
agreement/booking conditions. If
you require a copy of the
agreement before making your reservation,
we will be happy to obtain a copy for
you. We also require that you read
general terms and conditions for the
product you are booking, on our website,
making any payments. Your payment once
received, acknowledges that you have
/ Amendment Fees:
take effect the minute we reserve
a car, motorhome, canal boat, accommodation
or rail tickets on your behalf. Fees
be up to 100% depending
on when you cancel or amend. Amendments
where possible are accommodated free
but when a supplier charges us a
fee, we do pass that on to you. We
recommend that clients take out travel
insurance to cover these costs. If
you would like the cancellation /
amendment fees for any specific product,
us know and we will be happy to provide
number of companies now use Flex
Rates. When a booking is made under
the price is only locked in when
a deposit is paid. Once a booking
firm, should you need to amend the
dates, we look at the current flex
rate and the new flex rate applicable
and the higher of the two flex rates
applies to the amendment.
With motorhomes - floor plans and specifications are intended as a guide.
All companies can not guarantee exact specifications as vehicles are continually
upgraded and replaced throughout the year. Motorhomes are confirmed by 'group'
or 'category' and there can be various layouts within the same group. If
you book a 4 berth, you will receive a 4 berth but it could comprise 2 doubles
or 1 double and 2 singles etc. You could receive a larger number of beds
but you will never receive a lesser number of beds than ordered.
With car rentals -
cars are confirmed by group only and no specific make or model is guaranteed
unless specifically mentioned.
All Terms and Conditions are Subject
to change without notice