Canadream Terms and Conditions

• 0 km per night.
• CAD $5 million liability insurance and collision insurance with deductibles as specified.
• Preparation Fee - this includes your first supply of propane, fresh water, toilet chemicals, cleaning supplies for the unit.
• 24 Hour - 7 Day On-Road Support
• Minimum ¼ tank of Fuel
• Airport Transfers - pick up and drop off from the airport or airport hotels, (Except Montreal where a charge of CAD $90 either one way or return is payable). more information here

Preparation Fee
This fee includes transfers to and from the airport & airport area hotels (except montreal), and vehicle preparation (first supply of propane and toilet chemicals). This fee is now included in the nightly rental rate.

Convenience Kit Fees
Convenience kits are charged at CAD $95 per person per booking. Our convenience kit includes dishes, cookware, pillows, linen, towels, sleeping bags and cleaning equipment. more information here

Early Pick Up / Late Drop Off
Early Pick up / Late Drop off: CAD $375 each time (CAD $375 for early pick up & CAD $375 for late drop off. Guests can extend their holiday with this option. Early pick up includes transfers to the location and vehicle pick up between 10am-12 noon. Late drop of is by 3pm and return transfer to airport or airport hotels.

• One-ways between all affiliated locations - CAD $1,000 (except Calgary to Vancouver)
• One way from Calgary to Vancouver CAD $1,400
• One way travel is not permitted into or out of our Edmonton location
• Special or unique one-ways across North America are available on request

Minimum Rental
Minimum rental is 7 nights. Shorter booking periods may be available on request.

• 500 km package - $175 per package
• 800 km package $280 per package
• Unlimited KM Package $1,625 per package. Maximum 21 nights. Additional nights thereafter charged at $50 per night.

Security Deposit

• Rentals require a security deposit of $1,000.
• An open credit card authorization is taken at departure for all rentals
• Security deposits MUST be made with CREDIT CARDS ONLY (No debit cards) and will be processed.
• Deposits are refunded when the vehicle is returned complete with all equipment in a clean and undamaged condition.

The guest is responsible for the following maximum charges per accident:

Incident Description	All Drivers
Two-vehicle accident on a signed and numbered road, fire, theft or vandalism (with police and accident report):	$1,000
Windshield	$500
Off Road (e.g. campsites, parking lots, driveways, gas stations, etc.)	$1,750
Single vehicle incident: Any damage caused by contact with any stationary object (e.g. : parked vehicle, walls, trees, bridges, etc.) anywhere (on or off - road, private or public property)	$1,750
Vehicle damage, cause unknown (including hit and run by unknown third party)	$1,750
Acts of nature (natural disasters including, but not limited to hail, floods, lightning)	$1,750
Interior damage (not caused by two vehicle accident on a numbered road)	$1,000
Collision with animals	$1,000
Tire damage (does not include tow charges)	$1,000 per tire
Undercarriage damage (not caused by two vehicle accident on a numbered road)	All Costs
Wrong Fuel: $8500 will be charged at drop off. The difference in actual costs will be charged or refunded as applicable.	All Costs
No written accident report & police file number (or station notification within 24 hours of incident)	All Costs
Committing hit and run	All Costs
Underground parking and drive - through damage	All Costs
Incidents while driving in unauthorized areas or in the USA without prior authorization	All Costs
Incidents caused while the vehicle is driven by an impaired or unauthorized driver	All Costs
Damages incurred during illegal act(s) and/or wilful damage	All Costs

Canadream reserves the right to refuse any booking at our discretion.

Please note Guests are responsible the following conditions:

• Damage caused to the RV where the terms of Rental Contract have been breached.
• Damage caused by negligence / wilful conduct or impaired driving.
• Damage caused to the RV in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused by the incorrect use of snow chains.
• Damage to the awning, slide out, overhead or underbody of the RV.
• Damage caused to tires and windshield except where Windshield Protection has been purchased and applies.
• Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc.
• Damages caused by freezing/overheating e.g. unit not winterized, or overheating of RV or systems, e.g. plumbing or water systems.

Unauthorized Areas
Unauthorized Areas include northern surcharge areas, the USA, and any restricted geographic areas which CanaDream may determine at any time. Without prior permission to drive the vehicle in these areas, there is no insurance coverage; the guest is responsible for all damages, related expenses and costs; the guest is subject to a $900 penalty. CanaDream reserves the right to restrict access to specific geographic areas at any time. These restrictions may be applied at the time of pick up. The guest assumes all responsibility for any expense or loss of time while travelling in restricted geographic areas.

Northern Surcharge Areas
Click here for full information

Festival Surcharge
Click here for full information

Prohibited Travel Areas
Click here for full information

Urban Restrictions
Parking of your vehicle is prohibited in the greater metropolitan areas of Montreal and Ottawa. This includes all pay parking lots, hotel parking lots, side streets, malls, etc. To travel into these areas, park your vehicle at a campsite and use public transportation, taxi, etc. In the event of a theft that occurs in the Montreal or Ottawa metropolitan area, the Guest is responsible for CAD $7,500.

Transfers
CanaDream is happy to offer a CanaDream operated transfer service or assistance with a private Taxi service across our stations.

The stations offering the CanaDream shuttle will each have a transfer charge (which is a contribution towards the cost of this service). This is still a significant saving for our Guests.

The stations where we will use a private Taxi service, will allow greater flexibility and better Guest experience (as the operation of our own transfer was becoming challenging in the locations and volumes of Guests). We will reimburse a significant portion of the taxi cost when the Guest arrives at pick up.

Private Taxi Rebates (each way - applied at Pick up)
Calgary:       CAD $20
Vancouver:   CAD $25
Whitehorse:  CAD $10

Transfer Fees (each way)
Edmonton: CAD $30
Halifax:      CAD $10
Montreal:  CAD $55
Toronto:     CAD $15

Hours of Operation

• 1 May to 30 September, 08:00 - 18:00, Monday through Sunday.
• Please note that our Edmonton location is closed on Sundays year round. Sunday pick-up/drop-off is available at this location for an additional fee.
• 1 October - 30 April, 8:00 AM - 5:00 PM, Monday through Saturday *
• Check-in or pick-up is from 1:00 PM - 4:00 PM (please call on the morning of your pickup to schedule a pick up time)
• Check-out or drop-off is form 8:00 AM - 10:00 AM
• Late changes for drop-offs after 10 AM will be CAD $150 per hour

* Sunday Pick Ups and Drop Offs are available at a cost of CAD $375 per pick-up or drop-off during the period 01 October to 30 April.

Group Bookings
CanaDream welcomes group bookings for all our unit types with the following changes to our regular terms and conditions for groups of 5 or more vehicles. A deposit of $500 per unit is required upon confirmation of the booking. Full payment is required 90 days prior to departure.

Smoking Policy
Smoking is not allowed in our RV’s. A penalty of CAD $500 will be imposed inside the RV to cover the costs of sanitizing and cleaning.

Animals
We are happy for Guests to bring a pet dog or cat on their vacation in our RV for a fee of CAD $300. Service animals can travel in our RV’s free of charge with prior permission and proof of service certification We ask for Guests to tell us in advance that they wish to bring their pet and require Guests to ensure their pet does not cause any damage to the vehicle. Should additional pet cleaning be required at drop off, additional cleaning charges will apply.

Driving License / Driver's Age
One driver is included in the rental. We charge CAD $5 per night for the entire rental period per additional driver. There is no coverage should an unauthorized driver be involved in an accident.

Travel Restrictions
Not all RV’s are suitable for all driving situations, so it’s important that the right RV is chosen for the travel planned. CanaDream at its discretion may restrict RV travel in certain areas due to adverse road and weather conditions, and the distance to nominated destinations in relation to the length of the rental period. For the safety of Guests, the following travel restrictions are in place:

Urban Travel Restrictions
Parking of your vehicle is prohibited in the greater metropolitan areas of Montreal and Ottawa. This includes all pay parking lots, hotel parking lots, side streets, malls, etc. To travel into these areas, park your vehicle at a campsite and use public transportation, taxi, etc. In the event of a theft that occurs in the Montreal or Ottawa prohibited parking area, the Guest is responsible for CAD $7,500.

Travel in an RV is prohibited on Manhattan Island in New York. Please leave your RV at your campsite and travel to Manhattan Island by public transport.

Prohibited Travel Areas - Click here for map & full information 2.03mb PDF
Travel in the following areas is strictly prohibited at all times.

• Logging and non-public roads
• All unnumbered roads and highways
• Vehicles are not permitted to enter Mexico at any time
• Denali Highway in Alaska
• North Canol Highway in the Yukon
• Dalton Highway (north of Livengood)
• Eagle, Alaska (Hwy 5 north) from the junction of Hwy 9 (Top of the World Highway) and Hwy 5 west
• McCarthy Road between Chitina and McCarthy, Alaska
• Highway 500 (Trans Labrador Highway) from Goose Bay to Labrador City
• Highway 389 from Labrador City to Baie Comeau
• Highway 510 from Red Bay to Happy Valley-Goose Bay
• Highway 167 north of La Doré
• Highway 109 and Baie James Road, Quebec
• Manhattan: due to restrictions on RV heights, propane gas and parking, RV with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

Travel Restricted Areas

• Travel to Death Valley is limited to the low season (15 September through 15 May) due to extremely high temperatures causing engine failures we do not permit our RV’s to enter Death Valley from 16 May through to 14 September.
• Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 15 May due to road conditions. We are happy for our Guests to travel on this road between 16 May and 14 September.

Clients assume all responsibility for any expense or loss of time while traveling in restricted areas.

Northern Surcharge - Click here for map & full information 2.0mb PDF
There is a surcharge of CAD $625 for rentals starting from Vancouver, Calgary, Edmonton, Toronto, Montreal or Halifax with permission to travel on/in:

Permission is automatically granted to travel in above areas with pick ups in Whitehorse with the exception of the 'No-Go' areas of the Dalton Highway (#11 north of Livengood), the Denali Highway in Alaska and the North Canol Highway in the Yukon. Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Guests who travel to these areas without permission will be subject to a $900 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up.

Festival Surcharge
There is a surcharge of CAD $1,500 for all RV vacations starting from any of our locations with permission to travel to certain festivals: such as Burning Man Festival or Electric Daisy Carnival in Nevada, USA. Vehicles taken to festivals must be expressly requested and confirmed at time of reservation. Guests who travel to festivals without permission will be subject to a CAD $1,500 penalty and will void all insurance coverage.

Commercial Renters
CanaDream RV Rentals vehicles may be rented for commercial purposes if special prior approval is obtained.

Responsibility
If, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream RV Rentals reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.

Winterisation
All Motorhomes must be winterized when travelling in freezing conditions with the exceptions of CanaDream’s unique MHA (2650) RV unit, which is specially built for winter conditions and allows for use of the water, toilet and shower in freezing conditions. As the weather in Canada can be unpredictable, CanaDream will winterize their units as the temperatures start to drop into the freezing zone.

Once the RV is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the water supply. Therefore, no water is available in the motorhome. It is the Guests’ responsibility to have the RV winterized while on a trip at his/her own expense should the weather conditions require. The Guest is also financially responsible for having the RV re- winterised on the return trip if the RV was winterized at the time of pick up.

A CAD $150 re-winterization fee will be charged if the RV is returned non-winterized when the temperature is -5 degrees Celsius or below. The Guest will be fully responsible for any damages to the plumbing and water systems caused by freezing during their trip.

Change to Drop-off Location after Pick-up
If your Guest changes their drop-off location after pick-up, they should get in touch with our friendly reservations team who will be happy to help. Our team will advise the Guests if the change is possible and if a relocation fee applies. Any fees would be charged directly to the Guest.

Extending a Road Trip
If a Guest gets swept up in the adventure of their road trip and wishes to extend their booking whilst on hire, they must first obtain authorization from CanaDream Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost of an extended booking must be paid by credit card over the telephone or at a CanaDream location immediately on confirmation of the booking extension. If the Guest decides to extend their booking duration before pick-up (changing the drop-off date) the Booking Amendment policy applies.

Change of RV
We understand Guests needs are different and therefore our RV’s can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the booked RV not be available due to unforeseen circumstances we will substitute the booked RV with an alternative available at the time of pick up, at no extra cost. Any changes to the booked RV and agreed to by or requested by the Guest do not entitle the Guest to a refund.

Powered Site Bookings
Powered sites can be difficult to manage during high season. We recommend Guests make a reservation for at least a 33ft RV, irrespective of the size of the motorhome reserved to avoid problems due to possible upgrades.

Repairs
We understand that while on holiday the RV may require small repairs or small items included in the kitchen kit may need replaced. So not to disturb the road trip any further, if the damage was not caused by the Guest, repairs up to CAD $100 can be completed without authorisation and will be reimbursed on presentation of the receipts at time of drop off. If repairs over CAD $100 are needed, the CanaDream On-road team needs to be informed prior to the repair being completed. All RV’s are covered for 24/7 Mechanical emergency roadside assistance.

Infringements, Tolls and Fees
CanaDream will pass on any charges the guest receives for traffic infringements, toll way or parking fines during their road trip. If the Guest pays these fines immediately there will be no additional administration fees. However, if the Guest delays in paying the fines we reserve the right to charge an administration fee.

Fuel
CanaDream RV Rentals makes no representation as to fuel consumption. Vehicles are supplied with a minimum ¼ tank. If the client returns with less fuel than on departure, he/she will be charged for that amount of fuel. There is no refund if client returns with more fuel than on departure.

 
Shortening of Rental Period
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Travel Insurance
CanaDream strongly recommends that Guests ensure they take out the highest level of personal Travel Insurance to cover and protect them from unexpected circumstances on their vacation.

Payments
Full payment is required 30 days prior to departure. We are happy to accept payments made by Master Card, Visa or American Express credit cards. All Guests must present a valid credit card at the time of pick up (see above section on Security Deposit).

Payments at Branches
For security reasons, CanaDream will only accept credit card or debit card for rental charges paid on RV pick-up or drop-off. Cash payments will not be accepted at rental branches. The security deposit on the RV is only payable at pick-up. We accept: Visa, Mastercard, American Express, & Union Pay.

Multiple Rentals
We love to reward our long-term road trippers so consecutive rentals within a 3-month period, in Canada, the USA, Australia, New Zealand or Europe with any of the Apollo brands can be combined to obtain a long term 5% discount on the flex rate. If drop-off of an RV and pick up of a new RV occurs on the same day, then a day will be charged for each RV. Multiple rentals are considered separate rentals under the one-way fee and minimum rental period conditions. Multiple rental discounts can also be applied to Early Booking discounts.

Booking Alterations
At CanaDream we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of the two rates, either the original flex rate or the Flex Rate current at the time of the booking alteration.

The following are classified as booking alterations:
 - Change of booking name
 - Change of Vehicle Type
 - Change of Pick-up location
 - Change in the Pick-up date
 - Change in the Drop-off date
 - Change in one-way Drop-off location

If the rate plan or RV category is changed, it is considered a new booking and cancellation fees may apply to the original booking.

The flex rate of a confirmed booking will not change with requested changes to party size and/or adding prepaid items
• If there are any last-minute alterations made within 14 nights of pick up, we will be happy to accommodate these (subject to availability), however due to the short notice, if the booking duration is shortened, the number of nights originally booked will be charged for.
• There is no refund for late pick up or early return of the RV.
• A relocation fee may apply if the collection or return location is amended within 14 nights of RV pick up or if notification occurs during the hire.

Cancellation Policy