El Monte RV Locations:

Motorhome Options:

Model Year Definition
Model Year is a standard industry-wide term employed by US automobile and motor home manufacturers to designate annually changing vehicle designs. 'Model Year' does not indicate the year in which a vehicle was manufactured. A 2019 design or 'model', for example, may be manufactured anytime during the 2018 or 2019 calendar year. The model year of an El Monte RV vehicle is always indicated on the vehicle registration.

El Monte RV Motor Homes
El Monte RV continuously strives to provide our international guests with the best possible motorhome product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher-than-average specifications. All motorhomes are equipped with 110V generator, microwave oven, and modestly branded.

Motor Home Specifications
Motorhome photos, drawings and floor plans provided are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.

Motor Home Lengths
Motorhome lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. It is the wholesaler’s responsibility to explain clearly in their brochure/ program that motorhome category designations do not represent the exact length. For example, if you designate the Class C Slide-Out model as a Class C Family Sleeper [FS], the lengths within this category may range from 30 feet to over 32 feet.

Generator:

Insurance:

Primary Liability Coverage:
(included in the daily rate for El Monte RV and Mighty Campers)
PLC provides the Renter auto liability coverage for up to the state minimum financial responsibility limits against claims made by a third party for bodily injury and/or property damage sustained as a result of an accident while Renter is operating the Rental Vehicle.

SLI (Supplemental Liability Insurance):
The optional Supplemental Liability Insurance provides the Renter auto liability coverage for amounts over the state limits and up to USD $500,000 against claims made by a third party for bodily injury and/or property damage.

VIP Coverage: (Vacation Interruption Protection)
(included in the daily rate)
VIP reduces Renter's financial responsibility for covered physical damage (exclusions apply) to the Rental Vehicle to USD $1,500.

• “Uninsured Motorist” in case the renter is involved in an accident with a non-insured driver,
• Accidental damages to the vehicle (renter’s or 3rd party’s fault),
• Windshield, glass
• Vehicle theft and fire, and
• Vandalism.

Security Deposit: USD $1,500 (authorized on a major credit card)

Ensuring the safety of our guests is our top priority. Prior to each rental, all units undergo thorough mechanical and technical inspections. Although rare, malfunctions may occur. In such cases, we are committed to swiftly resolving any On Road Support issues.

If a renter’s motorhome vacation is interrupted by an emergency (excluding accidents or damages caused by the renter) and lasts for more than 12 hours after reporting it to El Monte RV, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to $25.00 per person per night, and car rental up to $50.00 per day per motorhome, with a combined maximum of $1,500.00 per rental agreement.

Flat tires and defective comfort equipment including but not limited to radio, TV, Bluetooth, USB, GPS, generator, batteries, air conditioner, refrigerator, heater, water heater, cruise control, awning, slide-out are not considered mechanical breakdowns and are excluded from VIP reimbursement.

VIP Plus Upgrade:
No insurance coverage or damage waiver coverage is provided (liability or comprehensive & collision) while traveling into non- authorized areas including but not limited to Death Valley (June – September), the inner cities of New York, Montreal and Quebec (Canada). Northern Canada, Alaska Highway, Alaska.

With a standard rental with El Monte RV, you are responsible for any and all loss or damage to the vehicle from any cause regardless of fault to a maximum of $1,500 per incident.

The optional VIP Plus Upgrade is not mandatory. VIP Plus reduces the Renter’s financial responsibility for covered physical damage (exclusions apply) to the Rental Vehicle to $0.

VIP Plus Upgrade is not an insurance and only reduces the financial responsibility of the renter if the rented vehicle is damaged or stolen.

The Advantages of the VIP Plus Upgrade are:

1. Eliminates the deductible in case of a loss to the rented vehicle, provided that the renter is not in violation of the Rental Agreement;
2. No need to file a claim with your personal car insurance

Non-Covered Damages:
No liability, comprehensive or collision insurance coverage is provided and the guest has full legal and financial responsibility in case of:

• Damages to the interior of the vehicle;
• Personal injury, personal items and property;
• Carrying more passengers than having seat belts available;
• Deliberate or willful damages caused by the renter or his guests;
• Damages caused to the vehicle by abuse or misuse for illegal activities;
• Damages where the guest is charged by the local authorities for being careless;
• Damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems;
• Driving the vehicle without a rental agreement, in breach or violation of the rental agreement;
• Damages and accidents caused under the influence of alcohol, drugs or any other controlled substance;
• Damages as a result of using a leveling system (if reconnected by a guest)
• Damages as a result of driving with an extended awning
• Driving into, under, or through a height restricted structure, road, or sign which is lower than the height of the vehicle. Including, but not limited to parking structures, drive-throughs, drive-in or other covered entry ways, and any roads or structures with height restricted access is not permitted.
• Damages and injuries caused by neglecting proper operating procedures, e.g. incorrect fuel type or quality, ignoring oil or coolant levels, air pressure, etc., by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs. – enclosed trailers, boats or vehicles are not allowed);
• Damages where the guest is showing negligence or willfulness in failing to abide by the local laws and rules or disregarding common sense resulting in damage to the vehicle or third-party vehicle or property;
• Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheet and rental terms & conditions, or not listed on the rental agreement or not having a valid, original driver license; and
• Damages and losses due to “off-road” usage, or caused during travel in or thru restricted areas, following incorrect GPS guidance, traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada)

Please Note: In case of a claim, El Monte RV will not act as an adjuster for any third-party insurance purchased by the renter which is not offered by El Monte RV (such as $0 deductible insurance, etc...)

Security Deposit

Motor Home Collection and Return Policies:

Guest Requirements:

Guest Orientation:

• Guests receive a full orientation of their motorhome, including guests’ responsibilities for maintenance
• Guests receive a personal walk-through of the motorhome with a qualified instructor
• Additionally, we provide helpful orientation videos in English as well.

Luggage Storage:

Reimbursements & Refunds:

On Road Care Support:

• On road care support (OTRS): 1-800-367-4707 is available 24 hours and 7 days
• Support staff may also be reached via email: onroadcareUSA@thlonline.com
• In order to be eligible for any lost-use refund during the rental period guest must have contacted El Monte RV’s On-The- Road Support and start a Guest Service log with them and must have followed all instructions, self- help tips, and/or recommendations for repair
• On road care support is a courtesy service provided by El Monte RV for our guests and this team is not authorized to determine refunds which is the sole responsibility of the return branch manager
• In certain circumstances guests may be provided with a replacement vehicle; El Monte RV - at its sole discretion - reserves the right to determine if, where and when a vehicle exchange will take place
• In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place
• Should guests violate applicable laws or the terms and conditions by driving intoxicated, under the influence of drugs, or should they fall asleep at the wheel or drive negligently the guest will be responsible for all costs involved in replacing, towing and repairing of the damaged motorhome whereby the guest’s financial responsibility includes but is not limited to the rental vehicle.

Travel Restrictions:

• Guests are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God (‘force majeure’), security alerts and/or availability of support
• Restrictions are subject to change without notice and are determined solely by El Monte RV
• Guests are responsible for knowing and adhering to the travel restrictions and for informing themselves of possible changing conditions
• El Monte RV, to the best of its ability, will provide guests as much information at time of pick-up as possible, but is not liable for any delays or detours guest may encounter
• Violation of these travel restrictions voids insurance and coverage options under the terms and conditions of the rental contract.
  
  Please note the following restrictions: 
   
• Off-road: travel on non-public, unpaved and/or ‘logging’ roads is not permitted at any time
   
• Death Valley: traveling in or traversing Death Valley is not permitted in June 1 to September 30 where ground temperatures can reach 140º F or 60º C and guests may be required to sign and acknowledge Death Valley restrictions on pick-up
   
• Mexico: travel is permitted at guest’s own risk and only with the purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI), available at all southwest locations
   
• Note: there is no reimbursement for repairs, lost use or deductibles for damage when in Mexico
   
• New York City / Manhattan: travel is not permitted
   
• Alaska / Northern Canada: travel is permitted at guest’s own risk but there is no reimbursement for repairs or lost use
   
• Winter: Travel during winter months is permitted. However, freezing conditions may occur in spring and fall at higher elevations and should be anticipated and precautionary measures taken. Guests are responsible for any damage due to systems freezing due to cold weather. As a precautionary measure at certain locations water may be replaced by anti- freeze to prevent water systems from freezing. Guests are then not allowed to use any water systems, including the toilet or shower, until they have traveled to areas with consistently above zero temperatures. In the event the guests want to replace the anti-freeze with water, they may re- winterize or de-winterize the vehicles with the help of an expert.
   
• Note: Winterizing or de-winterizing costs - typically up to USD $150 - are the responsibility of renter
   
• Summer: Travel in summer months and/or in extreme temperatures can strain motorhome systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motorhome fleet to accommodate all weather conditions. However, guests should be made aware that the performance of motorhome systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motorhome up to a maximum of 20 degrees cooler than the outside temperature.
   
• Ontario / Quebec: Due to the regular incidence of theft motorhomes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motorhome parked at a campground and using taxi or public transportation. Guests planning on traveling in these areas must inform the rental station prior to departure.
   
• Vehicle Return: Guests who return the rental vehicle to any location other than the one booked and confirmed without prior authorization or who abandon the rental vehicle will be charged a recovery fee and penalty.
  
  

Traffic Citations, Golden Gate Bridge, Toll Roads:

Vehicle Substitutions:

If the booked vehicle is not available for any reason, El Monte RV reserves the right to provide a higherrated vehicle at no extra cost. If a lower-rated vehicle is provided, El Monte RV’s liability is limited to refunding the retail rate difference between the two vehicles.

Please note that vehicle substitution does not entitle the guest to any additional compensation beyond the refund mentioned above.
 

Cancellation Fees / Changes:

• Every cancellation needs to be made in writing and will be confirmed by us in writing.
• The cancellation fee will be calculated based on the business day El Monte RV has received the cancellation:
• Minimum cancellation fee USD $200
  - 60 calendar days or more prior to rental date USD $200
  - 59 to 30 calendar days prior to rental date 20% of the nightly rental charge minus any applied discount plus one-way fee if applicable
  - 29 to 15 calendar days prior to rental date 50% of the nightly rental charge minus any applied discount plus one-way fee if applicable
  - 14 to 05 calendar days prior to rental date 100% of the nightly rental charge minus any applied discount plus one- way fee if applicable
  - 04 to 00 calendar days prior to rental date 100% of the nightly rental charge minus any applied discount and “no show” plus season surcharge plus preparation fee plus one-way fee if applicable
   
• If a guest declines the vehicle at departure this is classified as a ‘Departure Day’ and guest is not eligible to receive a refund.