Chicago (ORD): Art's RV Service Center,
21 W. 700 North Ave.,
Glen Ellyn, IL 60137-3522
Dallas (DFW): 3500 S. Central Expressway (Hwy 75), McKinney, Texas, 75070
Denver (DEN): c/o All Stars RV, 5989 Main street, Louviers, Colorado, 80131
Las Vegas (LAS) : 3800 Boulder Highway Las Vegas, NV, 89121
Los Angeles (LAX): 12818 Firestone Blvd, Santa Fe Springs, California, 90670
Miami (MIA): c/o Tires 4 Less, 18645 SW 103rd Ct. Miami, Florida, 33157
New Jersey / New York (NYC): 3401 B Tremley Point Rd, Linden, New Jersey, 07036
Orlando (MCO): 3800 W Colonial Drive, Orlando, Florida, 32808
Phoenix (PHX): c/o Anthem RV and Boat, 44019 N. Black Canyon Hwy, New River, AZ, 85087
Salt Lake City (SLC): c/o Hugh's RV, 250 South Highway 89, North Salt Lake City, Utah, 84054
San Francisco / Dublin (SFO): 6301 Scarlett Court, Dublin, California, 94568
San Diego (SAN): c/o Santee Rents, 8665 Mission Gorge Road, Santee, California, 92071
Vancouver - Ferndale / Bellingham (YVR): 5242 Pacific Highway, Ferndale, Washington, 98248
Model Year Definition
ĎModel Yearí is a standard industry-wide term employed by US automobile and motor home manufacturers to designate annually changing vehicle designs. ĎModel Yearí does not indicate the year in which a vehicle was manufactured. A 2016 design or Ďmodelí, for example, may be manufactured anytime during the 2015 or 2016 calendar year. The model year of an El Monte RV vehicle is always indicated on the vehicle registration.
El Monte RV Motor Homes
El Monte RV continuously strives to provide our international guests with the best possible motor home product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher than average specifications. All motor homes are 100% walk-through, equipped with 110V generator, microwave oven, CD player, and modestly branded.
Motor Home Specifications
Motor home photos, drawings and floor plans provided are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.
Motor Home Lengths
Motor home lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. It is the wholesalerís responsibility to explain clearly in their brochure that motor home category designations do not represent the exact length. For example, if you designate the Class C Slide-Out model as an FS31, the lengths within this category may range from 30 feet to over 32 feet.
Vehicle Kit Inclusions:
Monte Personal Kits includes:
Monte Kitchen Kit includes:
pieces of CutleryMopPan
qt Sauce Pan
qt Sauce Pan
Monte Starter Pack includes:
Tank of PropaneFirst
Tank of Toilet Chemicals
- that Kit items and quantities may vary
by location. Items may be substituted
- Kit items are for rent and must be returned
to rental locations.
motor home sizes are outfitted with a
110 Volt generator.
use of the generator is not required
for normal vehicle operation.
Customers will be charged either
per rental night
for unlimited use, or per hour as determined
by a time meter. Charges payable at the counter.
All-Inclusive Package is purchased unlimited
usage is included.
generator charges upon vehicle return
VIP and Insurance Charges
Vehicle Incident Protection (VIP) with USD $1000 deductible per incident…Included
Supplemental Liability Insurance (SLI)… USD $10 per day**
Mexico Auto Liability Insurance (MALI).. USD $22 per day **
SLI starts where the State Limits end and increase the protection against Third Party Liability claims to US $1 Million. So SLI is only in effect if the Third Party Liability claims exceeds the State Limits. Please see list of State Limits - PDF 101kb
El Monte RV is not responsible for travel operators’ or their agents’ misrepresentation of facts described in the insurance paragraphs included below.
- All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by the client on pick up.
In the event of an accident, renter and / or driver must disclose to El Monte RV any insurance coverage they may have.
- All insurance and/or coverage is void if renter operates the rental vehicle in violation of any federal or applicable state, province, local laws, rules, regulations or ordinances.
- This outline is not a complete description of the various coverage plans. The El Monte RV rental agreement contains the complete legal provisions of the plans.
- Insurance and coverage plans are subject to change without notice.
A.) Public Liability:
El Monte RV
maintains insurance coverage for liability claims, property damage
and / or personal injuries
resulting from the operation of an El Monte RV vehicle. Our coverage
provides third party legal limits to protect
the renter and authorized drivers. Liability coverage is limited to
the minimum financial limits determined by
the US state or Canadian province in which the incident occurred.
in excess of the state or province
limits may arise. These claims are the responsibility of the renter.
El Monte RV assumes no responsibility for
such liability claims unless the client has purchased the Supplemental
B. Vehicle Incident
USA and Canada
Included in the rate
El Monte RV offers VIP coverage which is separate protection that reduces Renterís financial responsibility for all physical damage to the Rental Vehicle to the applicable deductible of $1000. VIP is a contractual agreement between the El Monte RV and the Renter, wherein El Monte RV agrees not to collect more than the applicable deductible of $1000 per occurrence from Renter for damages to the Rental Vehicle, coverage is pursuant to the terms and conditions of the then applicable rental contract.
Liability Insurance (SLI):
USA and Canada
$10 per night; No maximum amount.
Liability Insurance provides excess auto
that protects the renter for the difference
between the underlying insurance and
up to USD $1,000,000 against claims by
a third party for bodily injury and /
or property damage sustained as a result
of an accident while operating the El
Monte RV rental vehicle.
If the renter resides outside the United
States and is covered by a foreign Liability
Insurance policy, the foreign Liability
Insurance coverage will be excess / secondary
over the SLI purchased pursuant to the
There is no deductible with the Supplemental
Include but are not limited to the following:
Use of a rental vehicle in violation
of the terms and conditions of the
home or vehicle damage caused while driving
the influence of alcohol
and / or narcotics.
arising out of the use of a rental vehicle
liability for damage to the rental vehicle.
Mexico Auto Liability Insurance (MALI):
Monte RV’s Mexico Auto Liability Insurance
is required protection which the renter must
obtain from El
Monte RV when renting an El Monte RV vehicle
and will be traveling in Mexico. Being added
to El Monte
RV’s Mexico Auto Liability Insurance
policy provides excellent coverage and eliminates
the hassles of trying to
obtain insurance at the border.
written permit from El Monte RV is required
for border crossing.
Mexico Auto Liability Insurance
must be purchased at the rental counter.
may purchase coverage
only for the specific days
that they will be in Mexico.
is no reimbursement for repairs or lost
while vehicle is in Mexico.
Mexico Auto Liability Insurance is only valid when traveling
in Mexico and according to the laws of Mexico.
Cost: USD $22 per calendar date that the vehicle will be in Mexico.
This insurance provides coverage for physical damage to or
total theft of the El Monte RV rental vehicle, third party liability
and medical payments. Coverage also includes legal assistance
to aid in the prevention of the
driver from going to jail.
damage: Limited to ACV (actual cash value) for
collision, upset, overturn, etc.
theft: Limited to ACV. Coverage
excludes partial theft.
liability: $1,000,000 combined single
property damage & bodily
payments: $3,000 per person and $15,000
damage: The deductible for physical damage
is 5% of the actual cash value of
the RV, with a minimum deductible of $1,000.
theft: The deductible for total
theft is 10% of the actual cash value
of the RV,
with a minimum deductible of $1,000. Coverage excludes partial theft.
liability: No deductible
payments: No deductible
assistance: No deductible
Exclusions: Included but are not
limited to the following:
of a rental vehicle in violation of
the terms and conditions
which occur while renter
out of the use
a rental vehicle
an unauthorized driver.
USD $1,000 security
deposit is required at the time of departure.
- We require that the deposit be guaranteed by a major credit card such as Visa, MasterCard or American Express with sufficient credit balance to cover this amount. No ATM/debit cards such as EuroCard or pre-paid credit cards are accepted. Cash or Travelers Checks are not accepted.
- The security deposit will be charged on the customerís credit card on pick up, then refunded upon return provided that the rental vehicle is returned clean inside, undamaged and on time. The USD $1,000 may take up to 8 weeks to be credited back to the customerís credit card. Currency conversion fees are clientís responsibility. Cash or
Travellers Checks are not accepted.
Due to the high volume of rentals going to Burning Man, there is a USD $1,000 surcharge for pickups starting August 26, 2016 AND returning by September 07, 2016. SFO location only.
- SFO will be closed for pickups and returns on September 04, 05 (Labor Day).
First Night Accommodation:
strongly recommend that clients spend their first night in the United
States in a hotel.
refunds are given for self-transfer.
transfers are provided for same day flight
Complimentary Shuttle Transfers are available at DFW, LAS, LAX, MCO, NYC, SFO, and YVR offices.
Transfers with the PAD option are available at DFW, LAS, LAX, MCO, NYC and SFO offices. PAD Fee applies.
Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RVís control. In such circumstances transfers may be the financial and logistical responsibility of the renter.
Contact number: Client must call 1-800-367-6507* no later than 9:00 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance. Under no circumstances should clients arrive unannounced.
Toll Free Transfer Telephone numbers are area code directed. Customers must use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location (see ĎLocation Maps and Hotel Informationí pages). Clients using a cell phone to call El Monte RVís toll-free number while in NYC, for example, for a pick up the next day in MCO would be connected to the NYC station.
NYC Midtown Manhattan transfers are charged USD $80 per direction. Pickups occur after 1pm. station.
AM Departure (PAD) Program:
to the following locations: LAS, LAX,
and SFO. PAD Fee applies.
restrictions: PAD is restricted solely
to those hotels designated as PAD hotels
in the | Transfer Information Area.
notification: Client or agent must
inform El Monte RV of PAD hotel
no fewer than
7 days prior to vehicle takeover
date. If you fail to notify
less than 7 days prior to takeover,
client will either have to accept standard
or provide their own transfer at
their own cost. No Exceptions.
numbers: PAD Transfer instructions.
A pre-recorded message is available
at 1-800-337-2199* which instructs
time and at which entrance
clients should wait for transfer
It is recommended that clients
also call 1-800-367-6507* the day
home takeover to confirm
pick up time and hotel entrance.
time: PAD Shuttle generally arrives between
7:15 am - 8:00.
PAD transfer may begin
as early as 6:45 am. Therefore,
it is necessary that clients
call 1-800-337-2199 beforehand
for exact times.
surcharge: This option guarantees a departure-ready
motor home by
11 am. PAD surcharge
is $65. ($125 from 01 April 2016)
Please indicate PAD
hotel at time of booking.
are no refunds
surcharge if we
do not receive PAD
hotel information 7
to pick up.
Home Takeover and Return Policies:
time: After 1:00 pm. Subject to vehicle
Even though clients may be picked up
arrive earlier on their
own (except PAD).
Latest motor home takeover time
is 1 hour
official closing time.
of departure: No refund if client picks
than the booked
day of departure.
time: Between 8:00
A USD $50+ per hour
from rental station.
returns: No refund
(contract signer) must be at least
21 years of age and in possession of
license and passport, etc.).
drivers must be present at
pick up of the rental vehicle and sign
agreement. There is no charge for
drivers must be at least 21 years of
a valid driver’s
license and identification,
and be listed on the rental
agreement. An International
is recommended, though not required.
major credit card such as Visa,
MasterCard, Amex (no ATM/debit
credit is required for
the Security Deposit
and all charges paid at
or Travellers Checks are
not accepted. The credit card must
be issued to the signer
Program and rates are designated
exclusively for non- domestic
clientele, i.e. for those
clients living outside
of the United States and
having no US address.
- El Monte RV reserves the
right not to accept bookings
from clients residing within
the United States even
though they may have reserved
through an international
- El Monte RV reserves the
right to rebook clients
residing within the United
States using standard domestic
rates and conditions.
- It is strongly recommended
that wholesalers and their
their reservation department
of this policy.
It is the responsibility
of the travel wholesaler
/ tour operator to identify
will receive a full orientation of their motor
home, including clients’ maintenance
and use responsibility
Orientation consists of a video in English,
German, Spanish or Japanese introducing the
general concepts of
motor home use and safety tips, as well as
a personal walk-around of motor home with the
client by a qualified
manuals are provided for clients to take
with them in English and German.
clients receive from the rental station a
regional campground directory and location
nearest supermarkets and gas stations.
storage is available on a limited basis
at the following locations: DFW, LAS,
LAX, MCO, NYC, SFO, YVR. No guarantee
of luggage storage
is made for: ABQ, ATL, BOS,
DEN, IAD, MIA, ORD, PHX, SLC & SAN.
facilitate the pick up and drop off procedures,
we recommend that clients carry their
in their vehicle. Soft-sided or collapsible
bags are best
storage is at the client's
own risk and is not
available for one-way rentals.
of courtesy shuttles
limited and may
require clients with excess
to store and later retrieve
Pets are allowed. Client is responsible for all damage and may be surcharged for special cleaning.
El Monte RV is not responsible
for items left in the motor home after client’s return and
reserves the right to
donate or dispose of them as it sees fit. Left items cannot be
mailed to client.
Maintenance and Use Responsibility:
Client is responsible for routine maintenance while traveling (checking coolant,
oil, tire pressure, etc.), as well as immediately reporting mechanical failures.
Clients may be held responsible for mechanical damage due to negligence of
operation and /or performing normal maintenance. Tools for vehicle repair and
tire change are not provided since clients are not authorized to make repairs.
Reimbursements & Refunds:
El Monte RV operates one
of the newest fleets in the industry. Yet as motor homes are mechanical devices
they may occasionally develop problems.
Refunds for Mechanical problems: In the event of a mechanical problem requiring repairs over USD $75 clients must call El Monte RVís On-The-Road Support for authorization. A toll free number is provided for assistance with problems, questions, etc.: at 1-800-367-4707. Contact can be made also at: email@example.com. Clients will be reimbursed on return and upon presentation of receipts and any replaced parts. No repair receipts over USD $75 will be reimbursed without prior authorization.
Additional Items: In the unlikely event that items are missing from kitchen or personal kits, or for example if a client needs an additional blanket, or needs to replace an item for the motor home such as a water hose, sewer hose, etc., the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than USD $75.
Breakdowns: In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, El Monte RV will refund lost-use rental charges only. El Monte RVís maximum liability shall be for the refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone, etc., will be accepted.
Accompanying vehicles: Accompanying vehicles are not eligible for compensation.
Travel Agent Assistance: Contacting one's travel agency or tour operator will have no affect on the availability and/or speed of vehicle towing, repairs and/or replacement and no compensation of any kind will be given for communication costs incurred. Clients should be instructed by their travel agency/tour operator to coordinate the repair efforts only with El Monte RVís On-The-Road Support and to discuss compensation with the staff at the return rental counter.
Non-essential items: Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control, are not considered mechanical breakdowns.
Client Complaints: Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration. El Monte RV reserves the right to take up to 60 days after receipt of the complaint to investigate and respond.
On The Road Support Contact requirement: In order to be eligible for any lost-use refund during their rental period clients must contact El Monte RVís On-The-Road Support and start a Customer Service Log with them and must have followed all instructions, self-help tips, and/or recommendations for repairs.
- Customers declining On-The-Road Support instructions, recommendations or appointments for repairs will not be eligible for lost-use compensation.
- All vehicle lost-use issues must be verified by a pre-authorized repair facility and/or by location staff upon return and only after issues are validated will any compensation be considered.
- No consideration for lost-use will be given if it is determined any issues were operator error.
Loss of Rental: Clients may be charged up to the amount of the deductible for companyís lost rental revenue due to the down time based on an estimated time for motor home repair.
On The Road Support:
- Roadside Assistance: 1-800-367-4707. Open every day during business hours and most holidays and extended hours in peak season.
Support staff may also be reached via email: firstname.lastname@example.org
- In order to be eligible for a lost-use refund client must have contacted El Monte RV's Roadside Assistance department during their rental period and must have followed Roadside's instructions, self-help tips, and / or recommendations for repair.
- On The Road Support is a courtesy service provided by El Monte RV for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager.
- Under certain circumstances a replacement vehicle may be provided to the client. El Monte RV, at its sole discretion, reserves the right to determine if, where and when a vehicle exchange will take place.
- In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.
- Under most circumstances, if client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them as well as any damage deductible up to USD $5,000.
- Should clients violate the terms and conditions by driving intoxicated, under the use of drugs, or should they fall asleep at the wheel or drive negligently the USD $5000 deductible is voided and the customer will be responsible for all costs involved in replacing, towing and repairing of damaged motorhome. Client's financial responsibility includes but is not limited to the rental vehicle. Clients may be charged "lost use" for the time needed for recovery and / or repair.
are restricted from traveling to
certain regions due to road conditions,
extreme weather, acts of God, security
alerts and /or availability of support.
Restrictions are subject to change
without notice and are determined
solely by El Monte RV.
El Monte RV accepts no responsibility for any motor home damage, vacation delays, time
loss, or travel restrictions as a result of but not limited to road conditions, extreme weather,
acts of God, security alerts and/or availability of support.
are responsible for knowing and following
the travel restrictions and for informing
themselves of possible changing conditions.
Monte RV, to the best of its ability,
will provide clients as much information
at time of pick up as possible but
is not liable for any delays or detours
client may encounter.
of these travel restrictions voids
insurance and coverage option under
the terms and conditions of the rental
note the following restrictions:
1) Off-road: Travel
on non-public, unpaved and / or
'logging' roads is not permitted
at any time.
Valley: Traveling in or
traversing Death Valley is not
permitted in July and August. In
May, June and September travel
is permitted, however, customer
is fully responsible for all mechanical
problems and/or towing or vehicle
recovery costs. Ground temperatures
can reach 140º F or 60º C
During July / August clients maybe required on pick up to sign and acknowledge
3) Mexico: Travel is permitted at client's own
risk and only with purchase of El Monte RV's Mexico Auto Liability
Insurance (MALI), available at all southwest locations. However,
there is no reimbursement for repairs, lost use or deductibles
for damage when in Mexico.
York City / Manhattan: Travel
is not permitted.
/ Northern Canada: Travel
is permitted at client's own risk.
However, there is no reimbursement
for repairs or lost use.
6) Winter: Travel
during winter months is permitted.
However, freezing conditions
may occur in Spring
and Fall at higher elevations and
should be anticipated and precautionary
measures taken. Clients are
responsible for any damage due
to systems freezing due to cold
weather. As a precautionary measure,
at certain locations water may
be replaced by anti-freeze to prevent
water systems from freezing.
Clients are then not allowed to
use any water systems, including
the toilet or shower, until they
traveled to consistently above
zero temperatures. In the event
the clients want to replace the
with water the client may be charged
up to USD $150 to re-winterize
or de-winterize the vehicle.
7) Summer: Travel
in summer months and /or in extreme
temperatures can strain motor home
systems such as roof and dash air
conditioners, generator and refrigerator.
We maintain our motor home fleet
to accommodate all weather conditions;
however, clients should be made
aware that performance of motor
home systems under extreme conditions
cannot be guaranteed. Roof A/C
units will only cool
the interior of the motor home
up to a maximum of 20 degrees cooler
than the outside temperature.
8) Ontario / Quebec: Due
to the increased incidence of theft
motor homes are not allowed to
be left unattended within the cities
of Montreal, Ottawa and Quebec
City. We recommend leaving the
motor home parked at a campground
and use a taxis or public transportation.
Details available at pick up location.
Clients planning on traveling in
these areas must inform rental
station prior to departure.
Traffic Tickets, Golden Gate Bridge Toll, Sun Pass:
Client is responsible for all traffic violations, fines, toll charges and/or citations incurred during the rental period.
Client may either pay for the fines themselves, or opt to hand the citation over to the rental office upon return for processing and payment. In addition to the citation amount clients will be charged a USD $25 administrative processing fee per infraction.
In the event of customer non-payment or failure to turn over any citations to El Monte RV, clients are responsible for the fine amount plus late penalties. Additionally, clients may be charged up to USD $250 per infraction for increased administrative processing.
Golden Gate Bridge tolls: El Monte RV will charge the customer the amount of the toll PLUS an additional USD $10 handling fee, using the credit card we have on file. This process is automatic. Clients must indicate upon pick up if they wish to opt out of this process. This service does NOT include traffic or parking infractions.
Florida Sun Pass Toll Lane Transponder: Clients have the option of renting a transponder for USD $6 per day which will automatically cover all tolls.
Fuel costs are clientís responsibility. Gasoline tanks are generally full at pick up and must be returned full
or the difference will be estimated and the clients charged; or if not full the gasoline tank must be returned
at the same level as at takeover or the difference will be estimated and the clients charged.
No claims are accepted as to fuel consumption. Fuel consumption will vary according to where and how a
vehicle is driven. No claims are accepted as to fuel consumption if client is upgraded to a larger unit.
make every effort to provide the clients
with the model reserved.
However, El Monte
RV reserves the right
to substitute models which are similar,
as necessary; i.e.
a Class A vehicle may be substituted
for a cab-over
Class C model;
a C28 may be substituted for a C22.
refunds for any reason (such as increased
ferry charges, campground fees, etc.)
given due to increased
length or size of
motor home substituted.
a smaller or lower rated
offered and accepted, liability will
limited to a refund of
the price difference between the model
and paid for and the model received at the time
the booking was made.
No refund will be given
should a smaller or lower rated vehicle
claims as to vehicle year will be considered
unless clients have
paid for and received a ‘Premier’ unit.
Should a Premier model not be available
El Monte RV will be liable only for
refund of the difference
between the Premier and standard unit
of similar type and length.
When pre-booking campgrounds clients should consider a larger unit may be substituted.
When making ferry reservations clients should automatically reserve the next larger unit length.
and Amendment Fees:
Fee: 1st amendment is free, USD $50 fee applies
for each thereafter
- Over 45 days prior to departure: USD $350*
- 44 to 16 days prior to departure: USD $550*
- 15 to 1 days prior to departure: USD $950*
- Departure Day / No Show: 100% of rental
* Plus USD $200 for one way rentals.