El Monte RV Locations:

Motorhome options: Available at all locations, year round.

El Monte RV Fleet: 2005 or newer (over 75% of the fleet is 2006 model and newer)

El Monte RV Premier Fleet: Guaranteed 2008, 2009 or newer model year motorhome.

Vehicle Kit Inclusions:

El Monte Personal Kits includes:
Blankets Sheets Pillow Pillow Case Bath Towel Hand Towel	Wash Cloth Dish Towel Dinner Plate Silverware Coffee Cup Saucer
El Monte Kitchen Kit includes:
Water Pitcher Strainer Kettle 4 pieces of Cutlery Mop Pan Covers Corkscrews Salad Bowls 2 qt Sauce Pan 1 qt Sauce Pan	Bucket Frying Pan Dutch Oven Clothes Hangers Broom Potato Peeler Bottle Opener Platter Trash Can Dust Pan
El Monte Starter Pack includes:
First Tank of Propane First Tank of Toilet Chemicals Toilet Paper	Environmental Impact Fee Licence Fees
Please note that items may vary slightly between locations

Kit items and quantities may vary by location. Items may be substituted without notice.
At DFW, LAS, LAX, MCO, NYC, SFO and YVR kit items are for rent and must be returned to rental locations
At ABQ, ATL, BOS, DEN, IAD, MIA, ORD and SLC kit items may be kept by customers. Returned items will be donated to local charities. 

Generator:

Insurance:

A. Public Liability:
El Monte RV maintains insurance coverage for liability claims, property damage and / or personal injuries
resulting from the operation of an El Monte RV vehicle. Our coverage provides third party legal limits to
protect the renter and authorized drivers. Liability coverage is limited to the minimum financial limits
determined by the US state or Canadian province in which the incident occurred.

Claims in excess of the state or province limits may arise. These claims are the responsibility of the renter. El Monte RV assumes no responsibility for such liability claims unless the client has purchased the Supplemental Liability Insurance.

B. Vehicle Incident Protection (VIP):

Jurisdiction:
USA and Canada

Cost:
Included in nightly rate

Coverage:

Deductible:
Per occurrence USD $1000 - provided the following exclusions have not occurred. (This deductible is non-refundable regardless of fault or recovery).

Exclusions:
The Renter is responsible for any and all loss of or damage to the Rental Vehicle at actual or estimated cost per occurrence. Exclusions include but are not limited to the following:

C. Supplemental Liability Insurance (SLI):

Jurisdiction:
USA and Canada

Cost:
USD $10 per night; No maximum amount.

Coverage:

Deductible:
There is no deductible with the Supplemental Liability Insurance.

Exclusions:
Include but are not limited to the following:

E. Mexico Auto Liability Insurance (MALI):
El Monte RV's Mexico Auto Liability Insurance is required protection which the renter must obtain from El Monte RV when renting an El Monte RV vehicle and will be traveling in Mexico. Being added to El Monte RV's Mexico Auto Liability Insurance policy provides excellent coverage and eliminates the hassles of trying to obtain insurance at the border.

Jurisdiction:
Mexico Auto Liability Insurance is only valid when traveling in Mexico and according to the laws of Mexico.
Cost: USD $22 per calendar date that the vehicle will be in Mexico. No maximum amount.
 
Coverage:
This insurance provides coverage for physical damage to or total theft of the El Monte RV rental vehicle, third party liability and medical payments. Coverage also includes legal assistance to aid in the prevention of the driver from going to jail.
 
Limits:

Deductible:

Security Deposit:
A USD $700 security deposit is required at the time of departure. We require that the deposit be guaranteed by a major credit card such as Visa, MasterCard, Amex with sufficient credit balance to cover this amount. No ATM / debit cards such as EuroCard are accepted.

The security deposit of USD $700 may be charged on the customer's credit card on pick up, then refunded upon return provided that the rental vehicle is returned clean inside, undamaged and on time. The USD $700 may take up to 8 weeks to be credited back to the customer’s credit card. Currency conversion fees are client's responsibility.

First Night Accommodation:

Transfer Procedures:
Transfers (except PAD) are provided as a courtesy and are not financially negotiable or refundable. Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances transfers may be the financial and logistical responsibility of the renter.

Standard Transfer: Pick Up:

Vancouver (YVR) transfer:

Priority AM Departure (PAD) Program:

Standard Transfer: Return:

Self-Transfer:
Clients providing their own transportation, at their own expense.

Motor Home Takeover and Return Policies:

Client Requirements:

Customer Orientation:
Clients will receive a full orientation of their motor home, including client's maintenance and use responsibility. Orientation consists of a video in English, German, Spanish or Japanese introducing the general concepts of motor home use and safety tips, as well as a personal walk-around of motor home with the client by a qualified instructor.

Operator manuals are provided for clients to take with them in English and German. Additionally, clients receive from the rental station a regional campground directory and location map with directions to nearest supermarkets and gas stations.

Luggage Storage:

Pets:

Maintenance and Use Responsibility:
Client is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to negligence of operation and /or performing normal maintenance. Tools for vehicle repair and tire change are not provided since clients are not authorized to make repairs. 

Reimbursements & Refunds:
El Monte RV operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they may occasionally develop problems.

Vehicle Support:

• Roadside Assistance: 1-800-367-4707. Open every day during business hours and most holidays and extended hours in peak season.
• In order to be eligible for a lost-use refund client must have contacted El Monte RV’s Roadside Assistance department during their rental period and must have followed Roadside’s instructions, self-help tips, and / or recommendations for repair.
• Roadside Assistance is a courtesy service provided by El Monte RV for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager.
• Under certain circumstances a replacement vehicle may be provided to the client. El Monte RV, at its sole discretion, reserves the right to determine if, where and when a vehicle exchange will take place.
• In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.
• Under most circumstances, if client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them as well as any damage deductible up to USD $5,000.
• Should clients violate the terms and conditions by driving intoxicated, under the use of drugs, or should they fall asleep at the wheel or drive negligently the USD $5000 deductible is voided and the customer will be responsible for all costs involved in replacing, towing and repairing of damaged motorhome. Client's financial responsibility includes but is not limited to the rental vehicle. Clients may be charged "lost use" for the time needed for recovery and / or repair.

Travel Restrictions:

• Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God, security alerts and /or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV.
• Clients are responsible for knowing and following the travel restrictions and for informing themselves of possible changing conditions.
• El Monte RV, to the best of its ability, will provide clients as much information at time of pick up as possible but is not liable for any delays or detours client may encounter.
• Violation of these travel restrictions voids insurance and coverage option under the terms and conditions of the rental contract.
  
  Please note the following restrictions:
  1) Off-road: Travel on non-public, unpaved and / or 'logging' roads is not permitted at any time.
  
  2) Death Valley: Traveling in or traversing Death Valley is not permitted in July and August. In May, June and September travel is permitted, however, customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140º F or 60º C
  During July / August clients maybe required on pick up to sign and acknowledge these restrictions.
  
  3) Mexico: Travel is permitted at client's own risk and only with purchase of El Monte RV's Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage when in Mexico.
  
  4) New York City / Manhattan: Travel is not permitted.
  
  5) Alaska / Northern Canada: Travel is permitted at client's own risk. However, there is no reimbursement for repairs or lost use.
  
  6) Winter: Travel during winter months is permitted. However, clients are responsible for any damage due to systems freezing due to cold weather. As a precautionary measure, water may be replaced by anti-freeze to prevent water systems from freezing. Customers must plan on using bottled water and may be charged a "de-winterization" fee if water systems are used. Special instructions may be given at the rental counter. Freezing conditions may occur in Spring and Fall at higher elevations and should be anticipated and precautionary measures taken.
  
  7) Summer: Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed.
  
  8) Ontario / Quebec: Due to the increased incidence of theft motor homes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked at a campground and use a taxis or public transportation. Details available at pick up location. Clients planning on traveling in these areas must inform rental station prior to departure

Traffic Tickets and Citations:

Fuel Consumption:

Vehicle Substitutions:

Cancellation and Amendment Fees:
Amendment Fee: 1st amendment is free, USD $50 fee applies for each thereafter

- Over 45 days prior to departure: USD $100*
- 44 to 16 days prior to departure: USD $450*
- 15 to 1 days prior to departure: USD $850*
- Departure Day / No Show: 100% of rental
* Plus USD $200 for one way rentals.