• Albuquerque (ABQ): 8300 Pan American Fwy, NE, Albuquerque, New Mexico
• Arizona: 3020 E. Bell Road, Phoenix North, Arizona
• Atlanta (ATL): c/o Georgia RV Center, 350 White Avenue, Marietta, Georgia, 30060
• Boston (BOS): c/o DR Stone, inc, 14 Deborah Drive, Sutton, Massachusettes
• Chicago (ORD): 277 E. North Ave., Villa Park, Illinois
• Dallas (DFW): 3500 S. Central Expressway, McKinney, Texas
• Denver (DEN): c/o All Stars RV, 5989 Main street, Louviers, Colorado, 80131
• Las Vegas (LAS) : 13001 S. Las Vegas Blvd., Las Vegas, Nevada
• Los Angeles (LAX): 12818 Firestone Blvd., Santa Fe Springs, California
• Miami (MIA): c/o Tires 4 Less, 18645 SW 103rd Ct. Miami, Florida
• New Jersey / New York (NYC): 3401 B Tremley Point Rd., Linden, New Jersey
• Orlando (MCO): 3702 Rio Vista Ave, Orlando, Florida
• Phoenix (PHX): c/o Pacific Sun Rentals, 3020 E. Bell Road, Phoenix, Arizona
• Salt Lake City (SLC): 250 South Highway 89, North Salt Lake City, Utah
• San Francisco / Dublin (SFO): 6301 Scarlett Court, Dublin, California
• San Diego (SAN): c/o Santee Rents, 8665 Mission Gorge Road, Santee, California
• Vancouver - Ferndale / Bellingham (YVR): 5242 Pacific Highway, Ferndale, Washington
• Washington DC (IAD): c/o Zukowski Fleet Services, 21585 Cedar Lane, Unit 5, Sterling, Virginia

• C22 Class C approx. length: 19' - 23'
• C25 Class C approx. length: 23' - 25'
• CS2 5 Class C approx. length: 24' - 26' Premier model with slide-out living area
• C28 Class C approx. length: 26' - 29'
• CS30 Class C approx. length: 30' - 31' Slide-out living area
• FS31 Class C approx. length: 30' - 31' Premier Model with slide-out living area & bunk beds
• AS32 Class A approx. length: 31' - 34' Slide-out living area
• AF34 Class A approx. length: 32' - 34' Premier model with slide-out living area & bunk beds.
• AB35 Class A approx. length: 33' - 35' Premier model with slide-out living area

• All motor home sizes are outfitted with a 110 Volt generator.
• The use of the generator is not required for normal vehicle operation. Customers will be charged either per rental night for unlimited use, or per hour as determined by a time meter. Charges payable at the counter.
• If All-Inclusive Package is purchased unlimited generator usage is included.
• Prepaid generator charges upon vehicle return are non-refundable.

• El Monte RV is not responsible for travel operators’ or their agents’ misrepresentation of facts described in the insurance paragraphs included below.
• All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by the client on pick up.
• In the event of an accident, renter and / or driver must disclose to El Monte RV any insurance coverage they may have.
• All insurance and/or coverage is void if renter operates the rental vehicle in violation of any federal or applicable state, province, local laws, rules, regulations or ordinances.
• This outline is not a complete description of the various coverage plans. The El Monte RV rental agreement contains the complete legal provisions of the plans.
• Insurance and coverage plans are subject to change without notice.

• El Monte RV offers VIP coverage which is separate protection that reduces Renter’s financial responsibility for all physical damage to the Rental Vehicle to the applicable deductible of $1000. VIP is a contractual agreement between the El Monte RV and the Renter, wherein El Monte RV agrees not to collect more than the applicable deductible of $1000 per occurrence from Renter for damages to the Rental Vehicle, coverage is pursuant to the terms and conditions of the then applicable rental contract.

• Supplemental Liability Insurance provides excess auto liability insurance that protects the renter for the difference between the underlying insurance and up to USD $1,000,000 against claims by a third party for bodily injury and / or property damage sustained as a result of an accident while operating the El Monte RV rental vehicle.
• If the renter resides outside the United States and is covered by a foreign Liability Insurance policy, the foreign Liability Insurance coverage will be excess / secondary over the SLI purchased pursuant to the rental contract.

• Use of a rental vehicle in violation of the terms and conditions of the rental contract.
• Motor home or vehicle damage caused while driving under the influence of alcohol and / or narcotics.
• Accidents arising out of the use of a rental vehicle by an unauthorized driver.
• Renter's liability for damage to the rental vehicle.
• SLI is not available at IAD or BOS.

• A written permit from El Monte RV is required for border crossing.
• El Monte RV's Mexico Auto Liability Insurance must be purchased at the rental counter.
• Client may purchase coverage only for the specific days that they will be in Mexico.
• There is no reimbursement for repairs or lost use incurred while vehicle is in Mexico.

• Physical damage: Limited to ACV (actual cash value) for collision, upset, overturn, etc.
• Total theft: Limited to ACV. Coverage excludes partial theft.
• Auto liability: $1,000,000 combined single limit for property damage & bodily injury.
• Medical payments: $3,000 per person and $15,000 per accident.
• Legal assistance: Included

• Physical damage: The deductible for physical damage is 5% of the actual cash value of the RV, with a minimum deductible of $1,000.
• Total theft: The deductible for total theft is 10% of the actual cash value of the RV, with a minimum deductible of $1,000. Coverage excludes partial theft.
• Auto liability: No deductible
• Medical payments: No deductible
• Legal assistance: No deductible

• Use of a rental vehicle in violation of the terms and conditions of the rental contract.
• Accidents which occur while renter is under the influence of alcohol and /or narcotics.
• Accidents arising out of the use of a rental vehicle by an unauthorized driver.
• Coverage excludes partial theft.

• We strongly recommend that clients spend their first night in the United States in a hotel.
• Transfers are restricted to hotels mentioned in the 2011 Transfer Information Area  |  2012 Transfer Information Area
• No refunds are given for self-transfer.
• No transfers are provided for same day flight arrivals

• Transfers are available at DFW, LAS, LAX, MCO, NYC and SFO offices for a small, per person per direction charge, STF (Shuttle Transfer Fee).
  NEW - From 01 November 2011 Complimentary shuttle transfers are available at DFW, LAS, LAX, MCO, NYC, SFO, and YVR offices.
• PAD transfers are available at (DFW from 01 November 2011), LAS, LAX, MCO, NYC and SFO offices for a small fee, STF, in addition to the PAD surcharge.
• Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances transfers may be the financial and logistical responsibility of the renter.
• Note: YVR transfers no longer are charged a transfer fee per booking, rather each person transferred will be charged the STF per direction. (From 01 November 2011 this fee doesn't apply)
• Contact number: Client must call 1-800-367-6507* no later than 9:00 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance. Under no circumstances should clients arrive unannounced.
• Toll Free Transfer Telephone numbers are area code directed. Customers must use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location (see ‘Location Maps and Hotel Information’ pages). Clients using a cell phone to call El Monte RV’s toll-free number while in NYC, for example, for a pick up the next day in MCO would be connected to the NYC station.

• Clients, agents and tour operators are requested to continue indicating at the time of booking how many persons will be traveling.
• No pre-payment of STF available.
• El Monte RV’s transfer is optional. Where ever possible alternative transfer options have been provided. As this information is subject to change, El Monte RV and/or their offices are not responsible for its accuracy.
• Rental Pick-up: El Monte RV will charge the USD $15 / person fee at time of rental pick up for those clients who were transferred to the office by El Monte RV’s shuttle service.
• Rental Return: Upon client’s return the STF will be charged to those clients transferred to the airport or designated hotels in an El Monte RV shuttle.
• Note: Bellingham / Vancouver transfer: There will no longer be a per booking fee for Vancouver airport / hotel transfers. Instead, the per person STF will apply.

• Locations:
  - Transfer for a fee is available at: DFW, LAS, LAX, MCO, NYC, SFO & YVR only.
• Contact number:
  - Client must call 1-800-367-6507* no later than 9:30 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance.
  - Under no circumstances should clients arrive unannounced.
• Transfer time:
  - Shuttle arrives between 10:00 am and 2:00 pm at designated hotels only.
  - Note: Delays may occur during peak season, certain holiday or heightened security periods. No refunds are given for transfer delays.
• Vancouver (YVR) transfer:
- Pick up from specific Vancouver airport area hotels only.
- Pick up time after 12:00 pm.
- Standard STF will be charged
- US Border Crossing Fee of $6 per person is required at the border. Clients should be aware that a visa to enter the United States may be required.
- No transfer is offered for the downtown SEATTLE or to SEATAC Airport areas.

• PAD locations: Restricted to the following locations: LAS, LAX, MCO, NYC and SFO.
• Hotel restrictions: PAD is restricted solely to those hotels designated as PAD hotels mentioned in the 2011 Transfer Information Area  |  2012 Transfer Information Area.
• Note: PAD does not include the STF. Clients will still need to pay this transfer fee.
• Hotel notification: Client or agent must inform El Monte RV of PAD hotel no fewer than 7 days prior to vehicle takeover date. If you fail to notify less than 7 days prior to takeover, client will either have to accept standard transfer, or provide their own transfer at their own cost. No Exceptions.
• Contact numbers: PAD Transfer instructions.
  A pre-recorded message is available at 1-800-337-2199* which instructs at what time and at which entrance clients should wait for transfer shuttle:
  It is recommended that clients also call 1-800-367-6507* the day before motor home takeover to confirm pick up time and hotel entrance.
• Transfer time: PAD Shuttle generally arrives between 7:15 am - 8:00. PAD transfer may begin as early as 6:45 am. Therefore, it is necessary that clients call 1-800-337-2199 beforehand for exact times.
• PAD surcharge: This option guarantees a departure-ready motor home by 11 am. PAD surcharge is $85. ($65 from 01 November 2011)
  Please indicate PAD hotel at time of booking. There are no refunds for PAD surcharge if we do not receive PAD hotel information 7 days prior to pick up. No exceptions.

• Locations: Return is provided for a fee at : DFW, LAS, LAX, MCO, NYC, SFO and YVR only.
• Transfer time: Shuttle departs rental station between 8:00 am and 1:00 pm.

• Takeover scheduling:
  - Clients must call 1-800-367-6507* no later than the morning of scheduled pick-up to arrange vehicle takeover time at these locations: DFW, LAS, LAX, MCO, NYC, SFO and YVR.
  - For all other locations clients must contact the individual rental locations.
  - Under no circumstances should clients arrive at any office unannounced.
• Takeover time:
  - After 1:00 pm, even if clients arrive earlier; subject to vehicle readiness.
  - Clients may book PAD in advance which will guarantee them a departure ready vehicle no later than 11:00, even if they arrive via self-transfer.

  
  * Toll Free Transfer Telephone numbers are area code directed. Customers must use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location. Clients using a cell phone to call El Monte RV's toll-free number while in NYC, for example, for a pick up the next day in MCO would be connected to the NYC station.

• Takeover time: After 1:00 pm. Subject to vehicle readiness.

  - Even though clients may be picked up or arrive earlier on their own (except PAD).

  - Latest motor home takeover time is 1 hour before station's official closing time.
• Day of departure: No refund if client picks up later than the booked day of departure.
• Return time: Between 8:00 am and 11:00 am.

  - A USD $50+ per hour penalty will be charged for returns after 11:00 am without prior authorization from rental station.

  - Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day early to obtain courtesy shuttle, or arrange other means of transportation. No refunds for early return.

  - Early returns: No refund for any reason if rental is terminated by clients before the scheduled return date.

• Renter (contract signer) must be at least 21 years of age and in possession of valid identification (driver's license and passport, etc.).
• Additional drivers must be present at pick up of the rental vehicle and sign the rental agreement. There is no charge for additional drivers.
• Authorized drivers must be at least 21 years of age with a valid driver’s license and identification, and be listed on the rental agreement. An International Driver's License is recommended, though not required.
• A major credit card such as Visa, MasterCard, Amex (no ATM/debit cards such as EuroCard) with available credit is required for the Security Deposit and all charges paid at the counter. Cash or Travellers Checks are not accepted. The credit card must be issued to the signer or co-signer of the contract.

International Address Requirement

• Luggage storage is available on a limited basis at the following locations: DFW, LAS, LAX, MCO, NYC, SFO, YVR. No guarantee of luggage storage is made for: ABQ, ATL, BOS, DEN, IAD, MIA, ORD, PHX, SLC & SAN.
• To facilitate the pick up and drop off procedures, we recommend that clients carry their luggage in their vehicle. Soft-sided or collapsible bags are best for storage.
• Luggage storage is at the client's own risk and is not available for one-way rentals.
• Luggage capacity of courtesy shuttles is limited and may require clients with excess luggage or oversized items to store and later retrieve them from their hotel.

• Pets are allowed. Client is responsible for all damage and may be surcharged for special cleaning.
• A one-time USD $100 non-refundable pet fee is required, payable at the counter.
• Please specify during booking if client would like to bring a pet.
• El Monte RV must be contacted a minimum of 7 days prior to pick up with pet transfer request. Transfer restrictions may apply due to size of cage and / or luggage capacity of transfer van.

• Refunds for Mechanical problems: In the event of a mechanical problem requiring repairs under USD $75 clients will be reimbursed upon presentation of receipts and any replaced parts. For needed repairs over USD $75 clients must call El Monte RV's Roadside Assistance department for prior authorization. A toll free number is provided for assistance with problems, questions, etc: 1-800-367-4707.
• Left Items: In the unlikely event that items are missing from kitchen or personal kits, or for example client needs an additional blanket, or client needs to replace an item for the motor home such as a water hose, sewer hose, etc., the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than USD $75.
• Breakdowns: In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, El Monte RV will refund lost-use rental charges only. El Monte RV's maximum liability shall be for the refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone, etc., will be accepted.
• Accompanying vehicles: Accompanying vehicles are not eligible for compensation.
• Travel Agent Assistance: Contacting one's travel agency or tour operator will have no effect on the availability and / or speed of vehicle towing, repair and/or replacement and no compensation of any kind will be given for communication costs incurred. Clients should be instructed by travel agency/tour operator to coordinate the repair efforts with El Monte RV Roadside Assistance and to discuss compensation with the staff at the return rental counter.
• Non-essential items: Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control, are not considered mechanical breakdowns.
• Client Complaints: Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration. El Monte RV reserves the right to take up to 60 days after receipt of the complaint to investigate and answer.
• Roadside Contact requirement: In order to be eligible for a lost-use refund client must have contacted El Monte RV's Roadside Assistance department during their rental period and must have followed Roadside's instructions, self-help tips, and / or recommendations for repair.
• Loss of Rental: Clients will be charged "loss of use" fees for company's lost rental revenue, up to the amount of the deductible, based on estimated time of motorhome repair.

• Client is responsible for all traffic tickets and citations incurred during the rental period.
• Client may either pay for the ticket themselves, or opt to hand the ticket over upon return to the rental office for processing and payment. In addition to the ticket amount clients will be charged a $25 administrative processing fee.
• In the event of customer non-payment or failure to turn over any ticket to El Monte RV, clients are responsible for the ticket amount plus late penalties. Additionally, clients may be charged up to USD $250 for increased administrative processing.

• Fuel costs are client’s responsibility. Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged; or if not full the gasoline tank must be returned at the same level or the difference will be estimated and the clients charged.
• No claims are accepted as to fuel consumption.
• No claims are accepted as to fuel consumption if client is upgraded to a larger unit.
• Fuel consumption will vary according to where and how a vehicle is driven.

• We make every effort to provide the clients with the model reserved. However, El Monte RV reserves the right to substitute models which are similar, higher rated; or longer as necessary; i.e. a Class A vehicle may be substituted for a cab-over Class C model; a C28 may be substituted for a C22.
• No refunds for any reason (such as increased fuel consumption, ferry charges, campground fees, etc.) will be given due to increased length or size of motor home substituted.
• Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at the time the booking was made. No refund will be given should a smaller or lower rated vehicle be requested by the client
• No claims as to vehicle year will be considered unless clients have paid for and received a ‘Premier’ unit.
  Should a Premier model not be available El Monte RV will be liable only for refund of the difference
  between the Premier and standard unit of similar type and length.
• Clients should take into consideration a larger unit may be substituted when pre-booking campgrounds.
• Clients should automatically reserve the next larger motor home length when making ferry reservations.