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Cruise America
- General Conditions
All
rentals are subject to the terms and conditions
of the Rental Contract signed
at the Cruise America office
upon vehicle departure. The Rental Contract is
the governing document between you (the Client)
and Cruise. Rental prices, policies, and conditions
are subject to change without notice.
On Arrival:
First Overnight
Your first overnight in North America, after an international flight, should
be in a motel/hotel. You are not allowed to drive a motorhome on flight arrival
day.
Getting to the Rental Center - Regular
renters
After a relaxing first overnight, you must call the Rental Center in the morning
to arrange for arrival time at the Rental Center for an afternoon (1300 to
1600 hours) departure. Arrivals at the Rental Center without notice may result
in departure delays, for which Cruise America accepts no responsibility.
Transfers to the Rental Center are not included in your prepaid rental charges.
Getting to the Rental Center - Early Birders
With pre-purchase of Early Bird Departure Special, transfers from pre-advised
designated hotel areas are of course provided, beginning at 9:00 AM (0900 hours).
You must call the Rental Center in the morning, starting at 8:30 AM (0830 hours)
in order for Cruise America to arrange for your transfer and early arrival
at the Rental Center. Arrivals at the Rental Center without notice may result
in departure delays, for which Cruise America accepts no responsibility.
If
you are staying in a hotel in a non-designated
area, the transfer costs will remain your expense
and may void other benefits of the Early Bird
Departure
Special.
Arriving at the Rental Centre:
Vehicle Familiarization
A tour of approximately 25 minutes is required to familiarize you and other
drivers with the operation of the vehicle before departure. Video vehicle familiarization
presentations in English, German, Dutch and/or French may also be available
at most centers.
Driver Requirements
Vehicles can only be operated by qualified drivers 21 years of
age or older. All drivers must have a valid and identifiable driver's
license. Your driver’s license and foreign passport are required
as identification and will be verified. All drivers must be identified,
authorized, and must
sign the Rental Contract. There is no cost for additional drivers and no
'under 25' surcharge.
Upgrades
You may find the model reserved to be inadequate for your party. Where possible,
upgrades to a larger sized model will be allowed at a charge determined from
local posted rates. Our policy is to provide you with the model reserved. In
some instances, circumstances may require an upgrade to a larger sized motorhome
to accommodate an immediate departure. The upgrade will be provided at no charge
to you and with no further liability to Cruise America.
Downgrades
You may find the model reserved to be too large for your comfort. Where possible,
downgrades to a smaller sized model will be allowed at no charge to you. In
some instances, circumstances may require a downgrade to a smaller model to
accommodate an immediate departure. The downgrade, if accepted, will earn a
credit based on the difference in price at the time of reservation and with
no further liability to Cruise America.
Luggage Storage
Collapsible luggage is recommended on camping vacations, which you should take
with you. Remaining luggage may be stored at most rental centers, all at your
risk.
Stocking your Vehicle
All items listed subject to availability and substitution without notice.
Standard Equipment - generally provided with all rental vehicles:
-
110 Volt
Adapter
-
Renter
Assistance Guide
-
25
ft. Power Cord
-
25
ft. Water Hose
-
K.O.A.
Campground Guide
-
K.O.A.
Value Card
|
-
Regional
Camping Guide
-
Box
of Matches
-
9
Volt Battery
-
20
ft. Sewer Hose
-
RV
Toilet Paper
|
Petrol
/ Propane for Cooking and Heating (All
fuel is at your expense.)
Your vehicle at departure will
contain a minimum one-quarter tank
of petrol
(gasoline) and adequate propane for appliance use. You may be
charged a deposit for fuel included
at departure,
depending on local circumstances.
Return fuels
at the same level for refund of deposits. At the Rental Center,
you will be given directions to
the nearest
fueling stations. There are no
warranties concerning
fuel consumption rates while en route.
Child Restraint Seats - NOT Provided
by Cruise America
You must supply your own child restraint seats for
transfers and while en route.
Food, Bottled Water and Other Camping Items
Please ask for a map or directions to nearby supermarkets
for you to stock up on food and bottled water.
Payment of Deposits
/ Charges:
Security Deposit
A basic refundable security deposit of USD $500
AND the use of a credit card to pay for all local
charges and deposits is required at departure.
For payment of any local charges and deposit by other
than credit card, the security deposit is USD $1,000.
Upon
vehicle return, all extra charges are balanced
against the
security deposit and a credit will be issued
to cover
the refund. For security reasons,
since
Rental Centers do not carry cash balances, refunds are issued
by credit or by a check mailed to your home address.
Mileage Charges
Your itinerary will determine estimated travel
miles. If you have not pre-paid to your tour operator
for
mileage
packs, estimated
travel miles are payable
at departure. Upon vehicle return, any additional miles/kms
over prepaid miles are charged at the per mile/km
rate.
There are no refunds
for unused miles.
Mileage Rates at Departure / Return:
USD $0.32 Per Mile
Kit Charges
Provisioning Kit USD $100 per kit
Per Person Kit USD $50 per kit
Generator Charges
If you choose to operate the gasoline-powered 110-volt
generator, extra charges will accrue at $3 per
hour as determined by an installed running
time meter.
Or, unlimited usage may be prepaid or purchased at departure
at a rate of USD $6 per rental day. The
generator is not
required for normal
vehicle
operation.
Camping Chairs
Camping chairs are available for USD $7
per RENTAL. However, due to the cyclical nature
of
our business,
we cannot guarantee
availability of camping
chairs 100% of the time. During high volume rental periods,
we may be unable to provide chairs. In this case,
we will
provide
clients with instructions
on where to find reasonably priced alternatives.
One-Way Rental Fees
One-way fees between rental locations within the
USA or between rental locations within Canada are
allowed
and
will vary in cost
from $50 to $750 depending
on pick up location and routing. Your tour operator will
advise the rate applicable to your one-way choice
at the time
of booking.
Taxes
All rental charges are subject to sales tax by
law. In some cases, taxes will not have been collected
on
items
pre-paid to your
tour operator, therefore
these unpaid taxes will be collected directly from you at
departure, at rates prevailing at the Rental Center
at time of
departure.
Cancellation
Conditions
46 days or more prior to departure - USD $150
16 to 45 days prior to departure - USD $550
1 day to 15 days prior to departure - USD $900
Departure day* - Full Rental Charges
*Reservation “no-shows:” A client failing to arrive on departure
day or who declines vehicle at departure is classified as a “departure
day” cancellation.
Vehicle Departure
- Leaving the Rental Centre:
Time of Departure
- Regular Renters
Vehicle departure time begins at 1:00 PM (1300
hours). This policy is similar to the 'check-in' policy
at a hotel. Your actual departure time will vary.
There are
no refunds for late
pick-ups.
Time of Departure - Early Birders
With pre-purchase of Early Bird Departure Special,
vehicle departure time runs between 9:00 AM (0900 hours)
and Noon.
Vehicle Acceptance
You will be required to sign a Vehicle Acceptance/Service
Satisfaction form listing the condition of the vehicle,
to ensure you depart
in a vehicle cleaned
to your standard which is in good working order, with complete
kits, adequate propane tank, empty waste tanks and
an appropriate
gasoline level. Be sure
to have any items corrected prior to departure if you are not
happy.
While En Route:
We Provide a Travelers
Assistance Hotline 24-hours a day 7-days a Week
...
You must call the (800) 334-4110 number with concerns
you may have, whether mechanical breakdowns, service
problems,
or holiday
impairment. We cannot assist
you unless you call. A call to the departure rental center or
your travel agent or tour operator will not help. Cruise
America
assumes
no liability for your
concerns, without a call to Travelers Assistance and documentation
of your problem or issue while en route.
Renter Assistance Guide
The Renter Assistance Guide discusses operation of
all features of motorhome operation. Important instructional
information is
included in the Renter Assistance
Guide. You are responsible for reading the Renter Assistance
Guide
thoroughly.
This
Guide will also advise what to do in the case
of an accident or any
damage that may occur to the motorhome, as well
as tips regarding the use of included
safety equipment. This is the first place you should look
if there is a problem.
The
Renter Assistance Guide (English or German) is
included with each motorhome
rental, please Contact
US so we may send you a copy.
Accidents
/ Collision
In the event of an accident, you must notify Travelers Assistance immediately
from the scene of the accident (see phone number above). You will be given
instructions on how to proceed. You must also obtain a police or bench report.
If you are unable to obtain a police report at the scene of the accident,
you must go to the local police station and obtain a bench report. We will
accept either report.
Travel Restrictions
Coverages are invalid if problems occur in the following areas and
all recovery expenses are at the client’s own cost. Violations
of these restrictions void damage waivers and may subject you to
liability for all vehicle damages
including to tires, towing charges and other related expenses as a result of
a breakdown associated with operating in these areas. Clients should consult
with departure location personnel for complete information on travel restrictions
and local circumstances at the time they collect their motorhome.
Alaska, Yukon and Northwest
Territories & Newfoundland
Travel on all public and/or numbered roads is permitted.
Travel on non-public roads, unpaved back roads, trails
and the like - commonly called "logging
roads" or on any surface subjecting the vehicle to unreasonable
damage or road hazard is prohibited. Clients may receive further
information from
Cruise America regarding seasonal travel restrictions as well.
We reserve the right to restrict travel, dependent on current road
conditions.
Death Valley and other
Desert Areas
Vehicles may be operated with EXTREME CARE in Death Valley and
other desert areas during the months of July and August. In Summer,
clients visit these areas at their own risk and Cruise America
will not be held responsible for extraordinary vehicle recovery
and other charges. During certain periods these areas are not habitable
and could pose a danger to the driver and passengers.
Manhattan, New York City
Due to restrictions on vehicle heights, propane gas and parking, vehicles with
propane are not permitted in Manhattan and are not permitted to travel through
any underground or underwater tunnels.
Mexico
Motorhomes are NOT permitted to enter Northern Baja, nor any other
Mexican states contiguous to the US border or otherwise. No automobile
liability or other coverages apply to vehicle operation in Mexico.
The client is strictly forbidden to take Cruise America vehicles
across the US border to Mexico.
Winter Warning
Vehicle operating systems are not fully operable during subfreezing temperatures.
Check the Renter Assistance Guide for winter operations but be aware that in
Canada and northern US cities, vehicles are likely to have anti-freeze in holding
tanks meaning that vehicle water facilities will not be available to you.
Refueling and Servicing
You must turn off engine and all ignition sources
including gas appliances, refrigerator, hot water heater, stove,
furnace, etc. each time you refuel. You are responsible for checking
and maintaining engine oil, fluids, tire pressure, and coolant levels
at each refueling, as well as reporting mechanical failures immediately.
You may be held responsible for mechanical damage if you fail to
do so.
Breakdown Assistance and Repair Reimbursement
During a motorhome vacation some aspects of the vehicle or coach
systems may fail or be impaired. Our objective is to get you back
on the road as quickly
as possible. If a mechanical breakdown should occur, Cruise America
will assist you to secure over-theroad maintenance from reputable
service providers. All
repairs require authorization by phone from Travelers Assistance
at (800) 334-4110 who will document your problem on a customer
service log. Tools for vehicle
repair are not provided.
Your
expenses for authorized repairs will be paid
directly by Cruise America or you will be reimbursed
upon
presentation of receipts.
Any vehicle service expense over $75 requires a call to Travelers
Assistance 1-800-334-4110. If the cost is under $75 you may have
the service completed,
but you must keep the receipt for reimbursement. Rental centers
are authorized to reimburse receipts up to $75 without a customer
service log. Engine battery
jump-starts require Travelers Assistance approval in advance.
Travel Expense Reimbursement
In the event the vehicle is in breakdown repair for
12 hours or less, through no fault of yours, our responsibility
to you is limited to
a refund of the
daily rental rate or portion thereof. Radio, air conditioning,
refrigerator, generator, microwave, appliance and cruise
control malfunctions are not considered
breakdowns and no refunds are available for repair time to these
items. In the event of a mechanical breakdown that
is
immediately reported to Travelers
Assistance and requires the vehicle to be in repair for more
than 12 hours, certain living/transportation expenses
are
reimbursable.
Living
/ transportation expenses are not covered in
cases of radio, air conditioning,
refrigerator, generator, microwave, appliance, and
cruise control malfunctions
since these are not necessary for basic operation
of the vehicle. Expense reimbursement
is void in case of collision, accident, or failure to call
Traveler’s
Assistance immediately. These provisions provide up to USD
$30 per day per person for lodging
and
up to USD $30 per day
per party for transportation
expenses. Total provisions are limited up to USD $3,000
per tour. You must present all receipts for a refund of expenses.
Damage to Vehicle
/ Your Financial Responsibilities:
Damage to Vehicle - Breach
of Terms & Conditions
of Rental Contract - Your Responsibility
If the Rental Contract is breached or if you fail to secure a police report,
or if you engage in prohibited uses, you are responsible for any and all loss
of or damage to the vehicle from any cause, regardless of fault and all related
expenses.
Damage to Vehicle - Your Responsibility
Provided Rental Contract conditions are met, your responsibility
for damage, theft and vandalism to the vehicle is limited to
$1,000 (USD / CDN) per occurrence
or incident.
Insurance:
Auto Liability
Cruise America maintains liability protection coverages on
all its rental vehicles to a minimum of USD $10,000,000
against claims of bodily injury and property damage brought
against
the company as a result of the operation or use of its vehicles.
This covers Cruise America as a company only.
In both the United States and Canada, the company provides
Auto Liability coverage for your clients on a secondary basis
for bodily injury, property damage and personal injury protection
(PIP) as required by the financial responsibility laws of the
state or province in which an accident may occur, for claims
made against the client an/or authorized drivers. The liability
coverage is void if the rental vehicle is not operated safely
in compliance with all applicable laws and regulations and
in compliance with all terms and conditions of the Rental Agreement.
In addition, USA and CAN rentals INCLUDE Supplemental Liability
Insurance providing excess liability insurance up to $1,000,000,
for your client’s peace of mind. SLI coverage does not
apply for travel into Mexico.
Damage Responsibility
For Your Clients
As a result of including insurance in the pre-paid rate we
have been able to vastly improve both the coverage for your
client and the simplicity of the transaction. Your client only
has responsibility for up to only $1,000 for vehicle loss or
damage per occurrence provided they abide by the Terms & Conditions
of The Rental Agreement, report promptly in case of an accident
or vehicle damage, and avoid prohibited uses.
Auto
Liability
Basic minimum statutory auto liability coverage
is included in the rental rates on a secondary
basis. All coverages are subject to the Terms and
Conditions of the Rental Contract.
Supplemental Liability Insurance (SLI) – Included
with USA & CAN Rentals – Not Valid in
Mexico
SLI provides excess liability coverage up to a
total of $1,000,000 combined single limit of coverage
per occurrence against claims made by third parties
for bodily injury, death, and/or property damage
caused by operation of the vehicle. EXCLUSIONS
APPLY. A partial list is contained in the Rental
Contract. Please check at departure.
Coverage Summaries – USA
Departures
Provided you abide by the Terms and Conditions
of the Rental Agreement, report accidents and/or
damage promptly, and avoid prohibited vehicle uses,
your coverages include:
Auto Liability: Statutory and excess Supplemental
Liability Insurance up to $1,000,000.
Vehicle Damage / Loss: Per occurrence or incident,
only $1,000 of responsibility. You are covered
for amounts in excess of $1,000 under most conditions.
Trip Reimbursement: Travel Expenses incurred as
a result of mechanical breakdown up to $3,000 per
tour.
Vehicle Return:
Vehicle Return Time
- Regular Renters
Vehicles are to be returned by 9:00 AM (0900 hours) and in
no case later than 11:00 AM (1100 hours).
Vehicle Return Time - Early
Birders
With pre-purchase of Early Bird Departure Special, you must return vehicle
to Rental Center between 9:00 AM (0900 hours) and, in no case later than, 3:00
PM (1500 hours).
Vehicle Return Late
Fees / Charges
A fee of $25 per hour will be charged for each hour that the vehicle is overdue
without permission. You agree to return vehicle in the same condition as it
was received, excluding normal wear and tear. Depending on local conditions,
a cleaning and/or waste tank evacuation fee may be assessed at vehicle return
up to $150. You will also pay for damages or loss of equipment. There are no
refunds for early returns.
Parking / Traffic Violations
You are responsible for reporting and payment of all parking/traffic
violations at rental return. Your credit card will be charged
for any charges / fines / penalties
issued to Cruise America in addition to an administrative
fee of up to $250 as a result of your not reporting a parking
/ traffic
violation at return.
Return Transfers
Transfers are not included in your prepaid rental charges. Return transfers
are your responsibility.
Only with pre-purchase of Early Bird Departure Special are return transfers
to designated hotel
areas or airport included with the fee. A late return will void our responsibility
to you for return
transfers. Return transfers are normally accomplished up to 4:00 PM (1600 hours).
*Terms and Conditions
are Subject to Change at any time*
Cruise
America Terms & Conditions
