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Products: Star USA Motorhome & RV Rentals - 2017 - 2018 Rates
   
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Car Hire in the USA

Star RV USA Motorhome Hire
Star RV Motorhomes USA
Rates Valid: 01 May 2017 to 31 March 2018
All Rates shown in US Dollars

Click here for Vehicle Index Page

Star RV Depot Locations
Denver  |  Las Vegas  |  Los Angeles  |  Newark  |  Orlando  |  San Francisco  |  Seattle

2017 / 2018 Added Value Specials
Available for Travel between
01 May 2017 to 30 June 2017
01 September 2017 to 31 March 2018

Select any "One" of the Specials to apply the most value to your booking

Click here for full details 223kb PDF

Long Term Discount
21+ days - 5% Discount on the daily rates
(applies to the Star Pack & Multiple Rentals)

2017 - 2018 Flex Rates
Valid from 01 May 2017 - 31 March 2018

Flex Rates allows us to offer flexible pricing, which gives you the opportunity to secure the best possible rental rate. The Flex Rates are based on a very simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch then the rental rate is lower. This way you can beneit from the lower rates offered. Generally, this means that the earlier you book the cheaper the rate! There will also be great Standby Rates!
 
However, once booked, should you need to amend the dates, the prevailing rates will apply. We get advised of new flex rates each week. Therefore each quote only valid until the end of each week.

Please Contact us for this weeks Great Flex Rates


 
Vehicles Available for Hire
Please note: Children under the age of 2 cannot be accommodated in the above vehicles.
* Only available to / from Las Vegas, Los Angeles & San Francisco depots.

 
Rates Includes:

  • Vehicle Rental - Vehicles are less then 6 months old
  • Extra Driver Fees
  • Standard Liability of USD $1,500
  • Public Liability Insurance
  • 24 Hour Roadside Assistance
  • Easy Check Out and Check In
  • Personalised Vehicle Consultation*
  • Campground Guides*
  • Valet Service*
  • Kitchen Equipment and Personal Kits*
  • Full Water Tank
  • Gas Bottle Exchange Service for hires of 14 days or more
  • Taxi Fare from the nearest Airport reimbursed up to USD $35 for LAX / LAS / DEN and USD $70 for SFO / SEA on the day of pick-up (receipt must be presented for reimbursement)

* Valet Service
Customers on hire for may visit any Star RV branch while on hire to have their vehicle cleaned, oil and water checked. Clients must call 48 hours prior to arrange this service.

* Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

* Campground Guides
Each vehicle is supplied with complimentary campground guides.

* Personalised Vehicle Consultation
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips

Star Pack:
USD $131 per day (max charge 40 days)
    The minimum amount payable per rental segment for an Inclusive Rate is $1,310 - i.e. 10 days rental.
    The maximum amount payable per rental segment for an Inclusive Rate is $5,240 - i.e. 40 days rental.

The Star Pack Includes:

  • Collision Damage Waiver (Zero Responsibility)
  • Unlimited Miles
  • One Way Rental Fee
  • Admin Fees / Taxes on items included in the Star Pack
  • Bond Admin Fee
  • Vehicle Preparation Fee
  • Colorado Safety Fee
  • Initial Set of Toilet Chemicals
  • Generator Fee
  • Camp Chairs and Table
  • Child Restraints (on request)

Flex Rates
What exactly is Flex?
Flex Rates allows us to offer flexible pricing, which gives you the opportunity to secure the best possible rental rate. The Flex Rates are based on a very simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch then the rental rate is lower. This way you can benefit from the lower rates offered. Generally, this means that the earlier you book the cheaper the rate! There will also be great Standby Rates!

Rental Charges:
Rental Charges are calculated on a “per night’ basis.

Rental Duration
- The minimum rental is three days for rentals commencing during the periods 1 May to 05 July 2017 and 1 October 2017 to 31 March 2018.
- The minimum rental is ten nights for rentals commencing during the period 06 July to 16 August 2017.
- The minimum rental is seven days for rentals commencing during the period 03 September to 30 September 2017.

Minimum rental periods are subject to change during other peak periods.

Mileage: (included in the Star Pack)
500 Mileage Pack: USD $180 per pack (Mileage packs must be prepaid before departure)
Excess Miles: USD $0.48 per mile (paid on return of the vehicle)

Transfers:
Vehicles must be collected and returned to StarRV branches (no airport returns). Taxi fare from the nearest Airport will be reimbursed on the day of pick-up, for up to US$35 for transfers to the Denver , Las Vegas, Orlando, New York and Los Angeles branches, and up to US$70 to the San Francisco and Seattle branches (receipt must be presented for reimbursement).

Payment at Branches:
For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by credit card.

Administration Fees / Taxes:
A charge of 10% of the total cost will be levied to cover administration fees, government taxes, duties and other associated costs. Administration fees can be either prepaid or paid at the rental counter on collection of the vehicle. This fee will always apply to the vehicle charge.

Calculation on Administration Fees / Taxes when Star Pack has been selected: Star Pack includes Administration Fees / Taxes on items included in the Star Pack. This does not include the daily rental charge of the vehicle. For Example: Vehicle = $1092, Star Pack = $1365 therefore the 10% Administration Fees / Taxes will be $109.20 (10% of the vehicle charge).

Credit Cards:
We only accept Visa, MasterCard, American Express and Diners Club.

Exchange Rates / Currency Variations:
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the guest’s Financial Institution.

Drivers Licence:
A current and full motor vehicle driver’s licence is required to be shown by all drivers at time of pick-up. If the driver’s licence is not in the English language then an international driver’s licence is reccommended. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.

Drivers must be 21 years of age or over.

Vehicle Preparation Fee: (included in the Star Pack)
A fee of USD $200 applies on collection of the vehicle to cover the vehicle preparation and equipment. This includes all pre-cleaning and mechanical servicing, 1st tank of propane gas, toilet chemicals and vehicle kit.

Colorado Road Safety Fee: (included in the Star Pack)
A surcharge of USD $2 per night (maximum USD $90 per booking) applies to all rentals picking up from the Denver branch.

Peak Season Surcharge:
When a rental commences between the 16th August 2017 to the 2nd September 2017, an additional surcharge os US$500 will automatically apply.

New Jersey State Rental Scurity Fee:
A surcharge of US$5 per night (maximum US$140 per booking) applies to all rentals picking up from the New York branch.

Toll Roads Florida:
The southern 47 miles stretch of the Turnpike, from US1 in Florida City to the Miami-Dade/Boward County line is an all-elctronic open road tolling system.The old tollbooths have been eliminated and the toll-fees cannot be paid in cash anymore.

There are the following options for payment to travel on the Turnpike:

1. A SunPass Transponder can be obtained by calling 1-888-865-5352 or visiting www.SunPass.com. The transponder will allow traveling on toll roads by paying money into the personal SunPass account.

2. The “TOLL-BY-PLATE” program can be used as an alternative. This program captures an image of the vehicle license plate and bills the registered owner of the vehicle for the toll amount. The “TOLL-BY-PLATE” program allows the customer to call in to register for a “TOLL-BY-PLATE” account and to pay for tolls before an invoice will be issued. Payments can be made by cash, credit/debit card on-line or through new payment kiosks located at major retail stores.

Additional Extras:

  • Camp Chairs: (included in the Star Pack) USD $10 each per rental.
  • Camp Table: (included in the Star Pack) USD $20 per rental.
  • TravelTab Navigator+: USD $16.99 per night. Click here for full information
  • Generator use: (included in the Star Pack) USD $3 per hour as determined by an installed running time meter.
  • Generator Package: USD $5 per night for unlimited use.
  • Booster Seats: (included in the Star Pack) USD $40 each per rental
    (For Booster Seat Information - please see Star RV Child Restraint Policy 324k pdf)
    (Please refer to the Star RV child restraints policy for full details)
  • First Aid Kits: A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a USD $50 fee is charged when the vehicle is returned.
  • Toilet Chemicals: USD $2.50 each
  • Additional products may be offered on pick up.

TravelTab Nvigator+:
The Navigator+ includes:

  • Navigation
  • Apps (built in games, news, social media, language translation, currency conversion and other convenient travel tools)
  • MyTravelTab Store (exclusive deals on local attractions, events, dining, and shopping)

The Navigator+ customizable features *:

  • Wifi Hotspot
  • TravelTab Phone (call and text)

* Guest can unlock these features while on hire for an additional cost. Additional pproducts may be offered on pick up.

Multiple Rentals:
Multiple Rentals Consecutive Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a night each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions:
Star RV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Death Valley and other desert areas:
Vehicles are not allowed to operate in Death Valley during 15 May to 15 September due to extremely high temperatures which can cause system failures. At other times guests visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.

Mexico, Alaska, Yukon and Northwest Territories and Newfoundland
Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.

Manhattan:
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

Burning Man Festival: (28 August - 04 September 2017)
An additional surcharge will apply for any rental travelling to Burning Man.

Pick-ups on or after the 16th August 2017 - The additional surcharge of US$750 will apply for any pick-ups from San Francisco and US$450 will apply for any pick-ups from any other location for travel.

Pick-ups on or before the 15th August 2017 - The additional surcharge of US$1250 will apply for any pick-ups from San Francisco and US$950 will apply for any pick-ups from any other location for travel. Intention to travel to Burning Man must be advised at the time of booking.

One Way Rentals: (included in the Star Pack)
One way rentals are available between all Star RV branches subject to a 7 night minimum rental period.

The One Way Fee is Waived for the following:
- From Denver or Las Vegas to Las Vegas, Los Angeles or San Francisco pick-up from 01 May 2017 to 15 May 2017.
- From San Francisco to Las Vegas or Los Angeles pick-up from 01 September to 30 September 2017

The following one way fees will apply:

From
To
 
LAX
SFO
LAS
DEN
SEA
NYC
ORL
LAX
0
$250
$250
$500
$500
$850
$850
SFO
$250
0
$250
$500
$500
$850
$850
LAS
$250
$250
0
$500
$500
$850
$850
DEN
$500
$500
$500
0
$500
$850
$850
SEA
$250
$250
$250
$500
$0
$850
$850
NYC
$850
$850
$850
$850
$850
$0
$500
ORL
$850
$850
$850
$850
$850
$500
$0

Vehicle Collection and Return:
Pick-up time is between 12:00 noon and 4:00 PM Monday to Friday and 9am and 11am Saturday.
Drop off Time is between 9:00 AM and 11:00 AM Monday to Saturday.
Additional Fees apply outside these hours.

Branch Hours:
Star RV branches are open Monday to Friday from 9am to 4.30pm, and Saturday from 9am to 12pm all season except Denver which will be closed from the 01 December 2017 to 28 February 2018.
Branches will be closed Sundays and the following public holidays:

Public Holidays:

Date
Holiday
29 May 2017
Memorial Day
04 July 2017
Independence Day
04 September 2017
Labour Day
23 November 2017
Thanksgiving Day
25 December 2017
Christmas Day
01 January 2018
New Years Day
 

PROTECTION PACKAGE

Public Liability Insurance:
The public liability insurance is included in the nightly rental rate. Star RV is insured for damages to third parties and/or their property. The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low.

Supplemental Liability Insurance (SLI):
USD $14.00 per night.

Optional SLI provides the Guests with an increased limit of liability protection for 3rd party damage claims up to US$1 million.

Standard Liability:
The guest is responsible up to the amount of USD $1,500 for the cost of damage to the rented Vehicle. The guest is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental Period. In addition to the Liability an administration fee of USD $75 will be charged per claim.

Star RV’s rental charge includes a Standard Liability of USD $1,500.

A Bond of USD $1,500 will be collected at the time of entering into the Rental Contract. The USD $1,500 will be debited to the credit card account immediately. An administration fee of USD $30 applies.

Collision Damage Waiver (CDW): (included in the Star Pack)
A USD $0 (zero) responsibility applies. This Option can be purchased by paying to Star RV USD $20 per day.  

- The maximum amount payable for this option per rental is USD $800 – i.e. 40 nights rental.
 - The minimum amount payable for this option per rental will be based on the minimum rental period applicable for your rental (i.e. 7 nights for rentals during the High Season).

CDW protects against:
- Accidental damages
- Windscreen (1 windscreen covered per rental)
- Protection against theft and vandalism
- Protection against uninsured motorists
- Tyre damage (2 tyres covered per rental)

A Bond of USD $500 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for USD $500

Bond:
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Bond roll over’s are permitted for Star RV multi hires only within the same Country when the bond is banked.

Bond Roll Over’s are permitted for Star RV multi hires only within the same Country when the bond is banked.

Full Responsibility:
At all times the renter is responsible for:

  • Damage caused where the terms of Rental Contract have been breached.
  • Damage caused by negligence.
  • Damage caused to the Vehicle in any way by part or total water submersion or salt water.
  • Damage caused due to a single vehicle roll over.
  • Damage caused to the Vehicle by the guest’s wilful conduct.
  • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the awning, slide out, overhead or underbody of the Vehicle.
  • Damage to tyres and windscreens when CDW is not purchased.
  • Damage caused to the plumbing and water systems of the vehicle caused by freezing.

Change of Drop Destination:
If the guest wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Star RV Head Office. Subject to the change being approved, a minimum additional charge of USD $700 will apply.

Winterization:
All motorhomes must be winterized when travelling in freezing conditions. This includes the water pipes, toilet, fresh water tanks, sinks, shower, water filter, water heater and all holding tanks. Winterization requires that the water be drained from the fresh water tank, water pipes, water filter, water heater and all waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and cannot be hooked up to the city water supply. Therefore, no water is available in the motorhome. The toilet can be used only if non-toxic RV antifreeze is used to manually rinse and flush. Vehicles picking up from a branch where the temperature is 35 degrees Fahrenheit or below will be winterized.

It is the renters’ responsibility to have the vehicle winterized while on a trip at his/her owns expense should the weather conditions require. The renter is also financially responsible for having the vehicle re-winterized on the return trip if the vehicle was winterized at the time of pick-up. A US$150 re-winterization fee will be charged by Apollo Motorhome Holidays if the vehicle is returned non-winterized when the temperature is 35 degrees Fahrenheit or below. The renter will be fully responsible for any damages to the plumbing and water systems caused by freezing during their trips.

Repairs:
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to USD $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the guest. For amounts over USD $100, Star RV will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.

Infringement and Administration Fees:
Star RV reserves the right to charge the guest for any speeding, toll way or parking fines incurred by the guest whilst on hire. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of USD $75 per fine will be applicable.

Powered Site Bookings:
Powered sites can be difficult to manage during high season. We recommend guests make a reservation for at least a 31ft vehicle, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.

Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.

Change of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the guest to a refund.

Voluntary Downgrade:
Should the guest decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability:
In the event of no alternative vehicle being available to the guest our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.

Animals:
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking:
Smoking is not allowed in our vehicles.

Important:
We reserve the right to refuse any rental at our discretion.

Shortening of Rental Period:
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Cancellation Conditions:
If cancelled 60+ nights prior to pick up and 7 nights or more after the booking date - $200 cancellation fee.
If cancelled 30 to 59 nights prior to pick up - 20% of Rental (minimum $350)
If cancelled 15 to 29 nights prior to pick up - 60% of Rental (minimum $350)
If cancelled 14 nights or less prior to pick up - 100% of Total Rental plus one way fees.

We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Booking Amendments:
If you wish to make any changes to your booking the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:

- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change

If an amendment is made to the rental dates within 14 nights of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of nights originally booked). There is no refund for late pick up or early return of vehicle. A relocation fee may apply if the collection or return location is amended within 14 nights of vehicle pick up or if notification occurs during the hire.

Booking Amendment Fee:
The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at USD $50 per aspect, per change.

Rental Extension:
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at a Star Branch immediately on confirmation of the rental extension.

If the guests decides to extend their rental duration (changing the drop-off date) by 2 nights the same flex rate is used that applied on the day when the original booking was made. If the guest chooses to extend by 3 nights or more, the booking change rule applies as outlined above. Failure to obtain authorisation will result in the guest being charged double the nightly gross rental rate.

Other Star RV Rates:
Flex Rates are completely separate to any other rate or special you may have. Flex Rates do not replace these other rates or specials; rather Flex Rates offer you another choice. Flex Rates only apply to new bookings. Star will not accept cancellations of any other rate scheme that are then re-booked using Flex Rates or vice versa. Flex Rates cannot be combined with any other rate scheme.

Rates / Terms / Conditions:
Are subject to change without notice.

© 2004 US and Canada Travel - A Division of BTEC Travel Pty Ltd.
Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663 854
Office Address: Office 3, 128 Balcombe Road, Mentone, VIC 3194, Australia
Mailing Address: PO Box 5309, Mordialloc, VIC 3195, Australia
Licence Number: #32610