01 APR to 31 OCT 2017 | 01 NOV 2017 to 31 MAR 2018 | 01 APR 2018 to 31 MAR 2019
Canada - General Conditions
All rentals are subject to the terms and conditions of the Rental Contract signed at the Cruise Canada office upon vehicle departure. The Rental Contract is the governing document between you (the Client) and Cruise. Rental prices, policies, and conditions are subject to change without notice.
Your first overnight in Canada, after an international flight, should be in a motel / hotel. You are not allowed to drive a motorhome on flight arrival day.
Getting to the Rental Center - Regular
After a relaxing first overnight, you must call the Rental Center in the morning (or if possible, the day before) to arrange an arrival time at the Rental Center for an afternoon (13:00 to 16:00 hours) departure. If you are scheduled to depart on a Saturday, please note some locations close earlier, therefore please call the day before if possible or first thing in the morning to arrange your departure time. Arrivals at the Rental Center without notice may result in departure delays, for which Cruise Canada accepts no responsibility. Transfers to the Rental Center are not included in your prepaid rental charges.
Getting to the Rental Center - Early Birders
With pre-purchase of Early Bird Departure Special, transfers from pre-advised designated hotel areas are of course provided, beginning at 9:00 AM (0900 hours). You should call the Rental Center the day before you are scheduled to travel/depart in order for Cruise Canada to arrange your transfer details with you and to ensure your early arrival at the Rental Center. Arrivals at the Rental Center without notice may result in departure delays, for which Cruise Canada accepts no responsibility.
If you are staying in a hotel in a non-designated area, the transfer costs will remain your expense and may void other benefits of the Early Bird Departure Special.
Arriving at the Rental Centre:
A tour of approximately 25 minutes is required to familiarize you and other drivers with the operation of the vehicle before departure. Video vehicle familiarization presentations in English, German, Dutch and/or French may also be available at most centers.
Vehicles can only be operated by qualified drivers 21 years of age or older. All drivers must have a valid and identifiable driver’s license. Your driver’s license and foreign passport are required as identification and will be verified. All drivers must be identified, authorized, and must sign the Rental Contract. There is no cost for additional drivers and no ‘under 25’ surcharge.
You may find the model reserved to be inadequate for your party. Where possible, upgrades to a larger sized model will be allowed at a charge determined from local posted rates. Our policy is to provide you with the model reserved. In some instances, circumstances may require an upgrade to a larger sized motorhome to accommodate an immediate departure. The upgrade will be provided at no charge to you and with no further liability to Cruise Canada.
You may find the model reserved to be too large for your comfort. Where possible, downgrades to a smaller sized model will be allowed at no charge to you. In some instances, circumstances may require a downgrade to a smaller model to accommodate an immediate departure. The downgrade, if accepted, will earn a credit based on the difference in price at the time of reservation and with no further liability to Cruise Canada.
Collapsible luggage is recommended on camping vacations, which you should take with you. Remaining luggage may be stored at most rental centers, all at your risk.
Stocking your Vehicle
All items listed subject to availability and substitution without notice.
Standard Equipment - generally provided with all rental vehicles:
ft. Power Cord
ft. Water Hose
/ Propane for Cooking and Heating (All
fuel is at your expense.)
Your vehicle at departure will contain a minimum one-quarter tank of petrol (gasoline) and adequate propane for appliance use. You may be charged a deposit for fuel included at departure, depending on local circumstances. Return fuels at the same level for refund of deposits. At the Rental Center, you will be given directions to the nearest fueling stations. There are no warranties concerning fuel consumption rates while en route.
Child Restraint Seats & GPS - NOT Provided
by Cruise Canada
You must supply your own child restraint seats for transfers and while en route. GPS devices are not available to rent. You must bring your own or, alternatively, you can easily purchase one locally.
Food, Bottled Water and Other Camping Items
Please ask for a map or directions to nearby supermarkets
for you to stock up on food and bottled water.
Payment of Deposits
A basic refundable security deposit of CAD $500 and the use of a credit card to pay for all local charges and deposits is required at departure. For payment of any local charges and deposit by other than credit card, the security deposit is CAD $1,500.
Upon vehicle return, all extra charges are balanced against the security deposit and a credit will be issued to cover the refund. For security reasons, refunds when a credit card is not used are issued by a check mailed to your home address. There are NO cash refunds.
Your itinerary will determine estimated travel miles. If you have not pre-paid to your tour operator for mileage packs, estimated travel miles are payable at departure. Upon vehicle return, any additional miles/kms over prepaid miles are charged at the per mile/km rate. There are no refunds for unused miles.
Mileage Rates at Departure / Return:
CAD $0.34 Per Mile
Provisioning Kit CAD $100 per kit
Per Person Kit CAD $55 per kit
If you choose to operate the gasoline-powered 110-volt generator, extra charges will accrue at CAD $3.50 per hour as determined by an installed running time meter. Or, unlimited usage may be prepaid or purchased at departure at a rate of CAD $7 per rental day. The generator is not required for normal vehicle operation.
Camping chairs are available for CAD $9.00 per RENTAL. However, due to the cyclical nature of our business, we cannot guarantee availability of camping chairs 100% of the time. During high volume rental periods, we may be unable to provide chairs. In this case, we will provide clients with instructions on where to find reasonably priced alternatives.
One-Way Rental Fees
One-way fees between rental locations within the USA or between rental locations within Canada are allowed and will vary in cost from $400 to $600 depending on pick up location and routing. Your tour operator will advise the rate applicable to your one-way choice at the time of booking.
All rental charges are subject to sales tax by
law. In some cases, taxes will not have been collected
pre-paid to your
tour operator, therefore
these unpaid taxes will be collected directly from you at
departure, at rates prevailing at the Rental Center
at time of
46 days or more prior to departure - CAD $200
16 to 45 days prior to departure - CAD $650
8 to 15 days prior to departure - CAD $900
1 day to 7 days prior to departure - CAD $1150
Departure day / No Shows * - Full Rental Charges
* Reservation “no-shows:” A client failing to arrive on departure
day or who declines vehicle at departure is classified as a “departure
Amendments - Reservation Charge
The first change only is at no charge. This first change may involve several aspects of the reservation (party size, items prepaid). The second and subsequent changes are at CAD $50 per aspect, per change. As usual, reservation changes are subject to availability and Flex Plan Reservation Change Rules where the higher flex rate shall apply.
- Leaving the Rental Centre:
Time of Departure -
Vehicle departure time begins at 1:00 PM (13:00 hours), however please note, if you are departing on a Saturday, times may vary as some locations close earlier. This policy is similar to the “check-in” policy at a hotel. Your actual departure time will vary. There are no refunds for late pick-ups.
Time of Departure - Early Birders
With pre-purchase of Early Bird Departure Special, vehicle departure time runs between 9:00 AM (09:00 hours) and Noon.
You will be required to sign a Vehicle Acceptance / Service Satisfaction form listing the condition of the vehicle, to ensure you depart in a vehicle cleaned to your standard which is in good working order, with complete kits, adequate propane tank, empty waste tanks and an appropriate gasoline level. Be sure to have any items corrected prior to departure if you are not happy.
While En Route:
We Provide a Travelers
Assistance Hotline 24-hours a day 7-days a Week...
For concerns that clients may have, whether mechanical breakdowns, service problems, or holiday impairment, the client MUST call the (800) 334-4110 number. A call to the departure rental center is not recommended. Please note that availability of a toll-free number for Travelers Assistance on a 24-hour 7-day a week basis is unique to Cruise Canada. If the client calls Travelers Assistance they should have the Renter Assistance Guide in hand. The Travelers Assistance representative will refer to specific pages within the guide.
Renter Assistance Guide
The Renter Assistance Guide discusses operation of all features of motorhome operation. Important instructional information is included in the Renter Assistance Guide. You are responsible for reading the Renter Assistance Guide thoroughly.
This Guide will also advise what to do in the case of an accident or any damage that may occur to the motorhome, as well as tips regarding the use of included safety equipment. This is the first place you should look if there is a problem.
The Renter Assistance Guide (English or German)
is included with each motorhome rental, please Contact
US so we may send you a copy.
In the event of an accident, you must notify Travelers Assistance immediately from the scene of the accident (see phone number above). You will be given instructions on how to proceed. You must also obtain a police or bench report. If you are unable to obtain a police report at the scene of the accident, you must go to the local police station and obtain a bench report. We will accept either report.
Coverages are invalid if problems occur in the following areas and all recovery expenses are at the client’s own cost. Violations of these restrictions void damage waivers and may subject you to liability for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas. Clients should consult with departure location personnel for complete information on travel restrictions and local circumstances at the time they collect their motorhome.
Alaska, Yukon and Northwest
Territories & Newfoundland
Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back
roads, trails and the like – commonly called ‘logging roads’ or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. Clients may receive further information from Cruise Canada regarding seasonal travel restrictions as well. We reserve the right to restrict travel, dependent on current road conditions.
Vehicle operating systems are not fully operable during subfreezing temperatures. Check the Renter Assistance Guide for winter operations but be aware that in Canada and northern US cities, vehicles are likely to have anti-freeze in holding tanks meaning that vehicle water facilities will not be available to you.
Click here for more information 34kb PDF
Refueling and Servicing
You must turn off engine and all ignition sources including gas appliances, refrigerator, hot water heater, stove, furnace, etc. each time you refuel. You are responsible for checking and maintaining engine oil, fluids, tire pressure, and coolant levels at each refueling, as well as reporting mechanical failures immediately. You may be held responsible for mechanical damage if you fail to do so.
Breakdown Assistance and Repair Reimbursement
During a motorhome vacation some aspects of the vehicle or coach systems may fail or be impaired. Our objective is to get you back on the road as quickly as possible. If a mechanical breakdown should occur, Cruise Canada will assist you to secure over-the-road maintenance from reputable service providers. All repairs require authorization by phone from Travelers Assistance at (800) 334-4110 who will document your problem on a customer service log. Tools for vehicle repair are not provided.
Your expenses for authorized repairs will be paid directly by Cruise Canada or you will be reimbursed upon presentation of receipts. Any vehicle service expense over CAD $75 requires a call to Travelers Assistance 1-800-334-4110. If the cost is under CAD $75 you may have the service completed, but you must keep the receipt for reimbursement. Rental centers are authorized to reimburse receipts up to CAD $75 without a customer service log. Engine battery jump-starts require Travelers Assistance approval in advance.
Travel Expense Reimbursement
In the event the vehicle is in breakdown repair for 12 hours or less, through no fault of yours, our responsibility to you is limited to a refund of the daily rental rate or portion thereof. Radio, air conditioning, refrigerator, generator, microwave, appliance and cruise control malfunctions are not considered breakdowns and no refunds are available for repair time to these items. In the event of a mechanical breakdown that is immediately reported to Travelers Assistance and requires the vehicle to be in repair for more than 12 hours, certain living/transportation expenses are reimbursable.
Living / transportation expenses are not covered in cases of radio, air conditioning, refrigerator, generator, microwave, appliance, and cruise control malfunctions since these are not necessary for basic operation of the vehicle. Expense reimbursement is void in case of collision, accident, or failure to call Traveler’s Assistance immediately. These provisions provide up to CAD $30 per day per person for lodging and up to CAD $30 per day per party for transportation expenses. Total provisions are limited up to CAD $3,000 per tour. You must present all receipts for a refund of expenses.
Damage to Vehicle
/ Your Financial Responsibilities:
Damage to Vehicle
of Terms & Conditions
of Rental Contract - Your Responsibility
If the Rental Contract is breached or if you fail to secure a police report, or if you engage in prohibited uses, you are responsible for any and all loss of or damage to the vehicle from any cause, regardless of fault and all related expenses.
Damage to Vehicle - Your Responsibility
Provided Rental Contract conditions are met, your responsibility for damage, theft and vandalism to the vehicle is limited to CAD $1,000 per occurrence or incident.
Cruise Canada maintains third party liability protection coverages on its rental vehicles of
CAD $10,000,000 against claims of bodily injury and property damage brought against the company
as a result of the operation or use of its vehicles.This covers Cruise Canada as a company only.
Basic minimum statutory auto liability coverage is included in the rental rates on a secondary basis. All coverages are subject to the Terms and Conditions of the Rental Contract.
In both the United States and Canada, the company provides Auto Liability coverage for your clients on a secondary basis for bodily injury, property damage and personal injury protection (PIP) as required by the inancial responsibility laws of the state or province in which an accident may occur , for claims made against the client and/or authorized drivers. The liability coverage is void if the rental vehicle is not operated safely in compliance with all applicable laws and regulations and in compliance with all terms and conditions of the Rental Agreement.
Supplemental Liability Insurance (SLI) – Included with Canada Rentals
SLI provides excess liability coverage up to a total of CAD $1,000,000 combined single limit of coverage per occurrence against claims made by third parties for bodily injury, death, and/or property damage caused by operation of the vehicle. EXCLUSIONS APPLY. A partial list is contained in the Rental Contract. Please check at departure.
Coverage Summaries - Canada Departures
Provided you abide by the Terms and Conditions of the Rental Agreement, report accidents and/or damage promptly, and avoid prohibited vehicle uses, your coverages include:
Auto Liability: Statutory and excess Supplemental Liability Insurance up to CAD $1,000,000.
Vehicle Damage / Loss: Per occurrence or incident, only CAD $1,000 of responsibility. You are covered for amounts in excess of CAD $1,000 under most conditions.
Trip Reimbursement: Travel Expenses incurred as a result of mechanical breakdown up to CAD $3,000 per tour.
Vehicle Return Time - Regular
Vehicles are to be returned by 9:00 AM (09:00 hours) and in no case later than 11:00 AM (11:00 hours).
Vehicle Return Time - Early
With pre-purchase of Early Bird Departure Special, you must return vehicle to Rental Center between 9:00 AM (09:00 hours) and, in no case later than, 3:00 PM (15:00 hours) unless you are returning on a Saturday. Please note Saturday times may vary, as some locations close earlier.
Vehicle Return Late Fees / Charges
A fee of CAD $25 per hour will be charged for each hour that the vehicle is overdue without permission. You agree to return vehicle in the same condition as it was received, excluding normal wear and tear. Depending on local conditions, a cleaning and/or waste tank evacuation fee may be assessed at vehicle return up to CAD $150. You will also pay for damages or loss of equipment. There are no refunds for early returns.
Parking / Traffic Violations
You are responsible for reporting and payment of all parking/traffic violations at rental return. Your credit card will be charged for any charges/fines/penalties issued to Cruise Canada in addition to an administrative fee of up to CAD $250 as a result of your not reporting a parking/traffic violation at return.
violation at return.
Transfers are not included in your prepaid rental charges. Return transfers are your responsibility. Only with pre-purchase of Early Bird Departure Special are return transfers to designated hotel areas or airport included with the fee. A late return will void our responsibility to you for return transfers. Return transfers are normally accomplished up to 4:00 PM (16:00 hours).