Booking Amendments:
At Apollo we understand that sometimes things change. If this is the case, any changes made to a booking will be calculated by using the higher one of the two rates, either the original flex rate or the Flex Rate current at the time of the booking alteration.

The following are classified as booking alterations:
- Change of name - Change to pick-up or drop-off dates
- Change pick-up or drop-off branch location
- Change of RV category
- Change of rate scheme including special rates
If the rate scheme or RV category is changed, it is considered a new booking and cancellation fees may apply to the original booking.

If there are any last-minute alterations made within 14 nights of pick-up, we will be happy to accommodate these (subject to availability), however due to the short notice, if the booking duration is shortened, the number of nights originally booked will be charged for.

There is no refund for late pick-up or early return of the RV.

A change of location fee may apply if the collection or return location is amended within 14 nights of RV pick-up or if notification occurs during the hire.

Extending a Road Trip:
If you get swept up in the adventure of a road trip and want to extend your booking whilst on the road, you should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the costs associated. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card, either over the phone or at an Apollo Branch at the time of extension. Of course, any long-term discounts in place, will continue to apply to the booking.

We will always do our best to accommodate any extensions however it is subject to availability of our fleet.

Responsibility:
If, for any reason beyond the company's control, the reserved vehicle is not available, Apollo reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.

Changes to the Drop-Off Location after Pick-Up:
IIf you wish to change your drop-off location after pick-up, you should get in touch with our friendly reservations team who will be happy to help. Our team will advise you if this is possible and if a change of location fee applies. Any fees would require immediate payment.

Winterization:
All RV’s must be winterized when travelling in freezing conditions. As the weather in parts of the USA can be unpredictable, Apollo will winterize their units as the temperatures start to drop into the freezing zone. Once the RV is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the water supply. Therefore, no water is available in the motorhome.

It is your responsibility to have the RV winterized while on a trip at their own expense should the weather conditions require. You are also financially responsible for having the RV re-winterised on the return trip if the RV was winterized at the time of pick-up. A USD $150 re-winterization fee will be charged if the RV is returned non-winterized when the temperature is 32 degrees Fahrenheit or below.

You are fully responsible for any damages to the plumbing and water systems caused by freezing during their trip.

Repairs:
We understand that while on holiday the RV may require small repairs or small items included in the kitchen kit may need replacing. So not to disturb the road trip any further, if you did not cause the damage, repairs up to USD $100 can be completed without authorisation and will be reimbursed on presentation of the receipts at time of drop off. If repairs over USD $100 are needed, the Apollo On-road team needs to be informed prior to the repair being completed.

All RV’s are covered for 24/7 Mechanical emergency roadside assistance.

Infringements, Tolls and Fines:
Apollo will pass on any charges received for traffic infringements, toll way or parking fines during the road trip. If you pay these fines immediately and provide proof of payment, there will be no additional administration fees. However, if you delay in paying the fines we reserve the right to charge an administration fee.

Powered Site Bookings:
Powered sites can be difficult to manage during high season. We recommend guests make a reservation for at least a 33ft vehicle, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.

Change of RV:
We understand guest's needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to aWe understand every Guest’s needs are different and therefore our RV’s can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the booked RV not be available due to unforeseen circumstances we will substitute the booked RV with an alternative available at the time of pick-up, at no extra cost. Any changes to the booked RV and agreed to by or requested by the Guest do not entitle the Guest to a refund.

Animals:
We are happy for you to bring a pet dog or cat on vacation in our RV for a fee of USD $300 (maximum 2 pets per RV). Service animals can travel in our RV’s free of charge with prior permission. We ask you to tell us in advance that you wish to bring your pet and to ensure your pet does not cause any damage to the vehicle. Should additional pet cleaning be required at drop off, additional cleaning charges will apply.

Smoking:
Smoking is not allowed in our RV’s. A penalty of USD $500 will be imposed for smoking inside the RV to cover the costs of sanitizing and cleaning.

Travel Restrictions:
Not all RV’s are suitable for all driving situations, so it’s important that the right RV is chosen for the travel planned. Apollo at its discretion may restrict RV travel in certain areas due to adverse road and weather conditions, and the distance to nominated destinations in relation to the length of the rental period. For the safety of Guests, the following travel restrictions are in place:

Travel Restricted Areas

• Travel to Death Valley is limited to the low season (15 September through 15 May) due to extreme temperatures & road conditions. Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 15 May due to road conditions. We are happy for our Guests to travel on this road between 16 May and 14 September.
• Travel to other remote areas not mentioned here may be possible, only if written permission is obtained from Apollo prior to travel.

Urban Travel Restrictions
Campervans and Class “C” RV’s cannot be driven to Manhattan due to parking and vehicle height restrictions. Vehicles carrying propane gas are not permitted in Manhattan or to travel in underground or underwater tunnels.
Parking of your vehicle is prohibited in the greater metropolitan areas of Montreal and Ottawa. This includes all pay parking lots, hotel parking lots, side streets, malls, etc. To travel into these areas, park your vehicle at a campsite and use public transportation, taxi, etc. In the event of a theft that occurs in the Montreal or Ottawa metropolitan area, the Guest is responsible for USD $7,500.

Guests assume all responsibility for any expense or loss of time while traveling in restricted areas.

Prohibited Travel Areas
The below roads/regions are always prohibited:

• Logging and non-public roads. Any and all unnumbered roads and highways. Mexico All roads in Nunavut
• Northwest Territories

Due to the poor conditions of some roads & highways, Guests are prohibited from travelling on the following roads:

Alaska
- Denali Highway (Hwy 8 from Paxson to Cantwell)
- Dalton Highway (north of Livingood)
- Eagle, Alaska (Hwy 5 north) from the junction of Hwy 9 (Top of the World Highway) and Hwy 5 west
- McCarthy Road between Chitina and McCarthy, Alaska
- Northway Road (off AK-2) to Northway
- Nabesna Road (off AK-1) to Nabesna

Yukon
- North Canol Highway

Quebec, Newfoundland and Labrador
- Highway 500 (Trans Labrador Highway) from Goose Bay to Labrador City
- Highway 389 from Labrador City to Baie Comeau
- Highway 510 from Red Bay to Happy Valley-Goose Bay
- Highway 167 north of La Dore
- Highway 109 and Baie James Road, Quebec

Guests who travel to Prohibited and Restricted areas without permission will be subject to a USD $1,500 penalty and will void all insurance coverage. Apollo reserves the right to restrict driving access at any time. These restrictions may be applied at the time of pick-up.

Shortening of Rental Period:
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Cancellation Conditions:
- If booked and cancelled within 3 days of booking & < 61+ days prior to pick up - No Charge
- If cancelled 91+ nights prior to pick up - USD $100 cancellation fee
- If cancelled 90 to 60 nights prior to pick up - USD $200 cancellation fee
- If cancelled 59 to 30 nights prior to pick up - 25% of Rental plus one-way fees (minimum USD $250).
- If cancelled 29 to 15 nights prior to pick up - 55% of Rental plus one-way fees (minimum USD $500).
- If cancelled 14 nights or less prior to pick up or no show - 100% of Rental plus applicable one-way fees and any festival surcharge Surcharge, if applicable.Apollo strongly recommends that you take out the highest level of personal Travel Insurance to cover and protect you from unexpected circumstances on your vacation.

Rates / Terms / Conditions are subject to change without notice:
Enjoy the adventure, wherever it takes you.