Canadream
Terms and Conditions
Insurance
coverage
All Canadream vehicles are insured with $5,000,000 public
liability and property damage. The units carry $750 deductible
for collision and comprehensive ($1250 for drivers 21-24
years). The deductible for drivers 21-24 years will increase
to $1500 for pickups on or after 29 March 2010. Our insurance
does not cover liability for loss of personal property, nor
does it cover cost for accommodation, transportation or replacement
of vehicle, if the vehicle is stolen or should an accident
occur that makes the rented vehicle inoperable.
Guests will be covered in the event of a mechanical breakdown
that requires more than 48 hours for repairs of the vehicle
to be completed. The radio, air conditioning, slide-out,
refrigerator, microwave, appliances and cruise control are
not considered to be mechanical breakdowns. The company's
responsibility is limited to the refund of the daily gross
rate or portion thereof if the breakdown repair is longer
than 48 hours. This plan is not valid in the case of an accident,
or stolen vehicle. The customer is responsible for the following
maximum charges:
| |
WITH
VIP |
| Public
Liability & Property
Insurance |
$5,000,000 |
| |
Customer Pays |
| Two
vehicle accident on a signed and numbered road, fire,
theft or vandalism (with police and accident report) |
$750
($1,250 for drivers 21-24 yrs old - $1500 for drivers 21-24 from
29 March 2010) |
| Windshield / glass |
$500 |
| Off Road, including campsites, parking lots, driveways
etc. |
$750
($1,250
for drivers 21-24 yrs old).
($1500
for all drivers from
29 March 2010) |
| Damage while backing up |
$750
($1,250 for drivers 21-24 yrs old) ($1500 for all
drivers from
29 March 2010) |
| Roof
damage (not caused by two vehicle accident on
a numbered road) |
$750
($1,250 for drivers 21-24 yrs old) ($1500 for all
drivers from
29 March 2010) |
| Undercarriage damage, tires |
all costs |
| Interior
damage (not caused by two vehicle accident
on a numbered road) |
$750
($1,250 for drivers 21-24 yrs old. |
| Collision with animals |
$750
($1,250 for drivers 21-24 yrs old. |
| No
written accident report & police file number (or station notification within 24 hours of accident) |
all costs |
| Hit
and Run (where you cause damage to third party
property in your vehicle and do not report it, or where
a third party hits and damages your vehicle and you are
unable to obtain third party contact and insurance information) |
all costs |
Please note the following conditions:
There is no insurance coverage and guest will be responsible
for all damages if the vehicle is driven to an unauthorized
area without approval. These areas include logging and non
public roads, travel to Mexico, the Alaska Highway north
of Fort St. John, the 'No-Go' areas of the Denali and Dalton
Highways in Alaska and the North Canol Highway in the Yukon,
Cassiar Highway (#37) north of Kitwanga BC, Highway 35 north
of Peace River, Quebec & Labrador north and east of Sept-Iles
QC and all roads in the Yukon, Northwest Territories, Nunavut,
Labrador and Newfoundland. There is a $900 penalty for unauthorized
driving in these areas. CanaDream reserves the right to restrict
driving access at anytime. These restrictions may be applied
at the time of pick-up.
In addition, note that parking of your vehicle is prohibited
in the greater metropolitan area of Montreal and Ottawa;
this includes all pay parking lots, hotel parking lots, side
streets, malls, etc. In these areas, park your vehicle at
a campsite and use public transportation, taxi, etc.
-
Thefts in Montreal/Ottawa:
$7500
-
Damages and accidents
while driving in unauthorized areas: All costs
-
Damage
and accidents caused while the vehicle is driven by
unauthorized driver or driver under the influence
of drugs/alcohol: All costs
-
Willful damage: All costs
-
Damage incurred during
illegal acts: All costs
-
Damages and accidents
caused while vehicle driven by an unauthorized driver
not listed
on the
rental contract: All costs
-
Damages and accident caused
while vehicle is driven in the USA without prior
authorization: All costs
-
Damages
incurred during an illegal act: All costs
The Guarantee
CanaDream RV Rentals guarantees that our fleet is of the
highest standard in Canada with features that are exclusive
to CanaDream RV Rentals.
Preparation Fee
This
fee includes transfers to and from the airport & airport
area hotels, and vehicle preparation (first supply of propane
and toilet chemicals). This fee is now included in the
nightly rental rate.
Convenience
Kit Fees
Convenience
kits are charged at $75 per person per booking. Our convenience
kit includes dishes, cookware, pillows, linen, towels,
sleeping bags and cleaning equipment. more
information here
One Way Rental
Fees
Based
on availability, we offer one-way rentals to and from
all of our vacation centre locations. One-way rentals
must be reserved and confirmed in advance and the following
drop off fees apply (unless the one way fee has been
included in your rental package):
please
note: Generally speaking, one way rentals
are not available into or out of our Kelowna location.
Minimum Rental
7 nights between April 1 to September 30, 5 nights for the
remainder of the year. Shorter rental periods may be available
on request.
Sales Taxes apply
to all charges as follows:
-
All
Stations GST (Goods & Services Tax) except Halifax
- 5% ,
Vancouver, Kelowna Provincial Tax - 7%
-
Toronto
Provincial Tax - 8%
-
Montreal
Provincial Tax - 7.5%
-
Halifax
(HST) Harmonized Sales Tax - 13%
There
is no provincial tax in Calgary, Edmonton or Whitehorse.
Tax is calculated on the gross amount of the rental.
Kilometer
Plans
Individual
or additional kilometers - $0.33
Security Deposit
-
Rentals
require a security deposit of $750 ($1,550 for drivers
21 to 24 years).
-
An
open credit card authorization is taken at departure
for all rentals
-
Security
deposits must be made by credit card and are processed
-
Deposits are refunded when the vehicle is returned
complete with all equipment in a clean and
undamaged condition
Transfers / Hours of Operation
-
May
1 - Septemter 30, 8 AM - 6 PM, Monday through Saturday*
-
October
1 - April 30, 8 AM - 5 PM, Monday through Saturday*
-
Check-in
or pick-up is from 1 PM - 4 PM (please call on the morning
of your pickup to schedule
a pick up time)
-
Check-out
or drop-off is form 8 AM - 10 AM
-
Late changes for drop-offs after 11 AM will be $75.00
per hour
- Sunday
pick-up/drop-offs are available at a cost of $375, per
pick-up or drop-off.
Sorry, there are no refunds for early returns and/or unused
kilometers.
Repairs / Maintenance
Responsibility
Our fleet of vehicles is in top mechanical condition. In
the unlikely event that a mechanical failure occurs, clients
are authorized to proceed with the necessary repairs up
to $100. For expenses over $100, clients must telephone
the rental station for authorization before proceeding
with repairs. Replacement parts must be returned to the
rental station for reimbursement. Clients assume full responsibility
for damage to tires. Oil, tire pressure and coolant must
be checked at each refueling. Costs for oil will be refunded
upon presentation of receipts. Unless clients have purchased
VIP, they assume full responsibility for any additional
expenses created by the mechanical breakdown of the vehicle.
The company's responsibility is limited to the refund of
the daily gross rate, or portion thereof, if the breakdown
repair is longer than 24 hours.
Smoking Policy
Our vehicles are smoke-free. If you choose to smoke, additional
cleaning charges will apply.
Pets
Sorry, pets are not allowed.
Driving License /
Driver's Age
One driver is included in the rental. We charge $5 per
night for the entire rental period per additional driver.
There is no coverage should an unauthorized driver be
involved in an accident.
-
All
drivers must possess a driver's license valid for the
entire rental period
-
An
international driver's license is recommended for foreign
tourists
-
Minimum
age is 21. Only drivers listed on contract are allowed
to drive
-
Additional
Driver Fee: $5.00 per night for each additional driver
-
Driving in U.S.: $10 per night for those
vehicle entering the US . In the event
Canadream RV Rentals
is not made aware of travel in the US
and incident occurs the client will be void insurance
coverage and be fully
responsible
for all costs. US Border Protection Services have some
regulations which you should be aware
of
prior to crossing
into the USA. Please read our FAQ section
for details.
Travel Restricted Areas
Vehicles
are not permitted to enter Mexico at any time. Travel to
Death Valley is limited to the low season due to extremely
high temperatures which can cause system failures.
Also,
a $10 per night fee applies to any travel within the
United States (including Alaska ). Please advise us of
the number of nights you will spend in the US. We will
process the fee on your credit card. Please be aware, there
is no coverage should you travel in the US without prior
authorization.
Clients
assume all responsibility for any expense or loss of
time while
traveling
in
restricted areas.
Northern Surcharge
There
is a surcharge of $500 for rentals starting from Vancouver,
Kelowna, Calgary, Edmonton, Toronto, Montreal
or Halifax with permission to travel on/in:
-
Alaska
Highway north of Fort St. John, British Columbia
-
Cassiar
Highway (#37) north of Kitwanga, British Columbia
-
Highway
35 north of Peace River, Alberta
-
Northwest
Territories , Nunavut, Newfoundland
-
Quebec & Labrador
north and east of Sept-Iles
Permission
is automatically granted to travel in the above areas
with pick ups in Whitehorse with the exception of the ‘No-Go’ areas
of the Dalton (north of Fairbanks) and Denali Highways
in Alaska and the North Canol Highway in the Yukon .
Vehicles
for northern travel must be expressly requested and confirmed
at the time of reservation. Customers who travel to these
areas without permission will be subject to a $900 penalty
and will void all insurance coverage. CanaDream reserves
the right to restrict driving access at anytime. These
restrictions may be applied at the time of pick-up.
For
traveling to Newfoundland, Labrador, and north and east
of Sept-Iles, Quebec, the NORTHERN
SURCHARGE is $500. There is no coverage
should you have an accident in the above areas if northern
travel is not pre-authorized.
Commercial Renters
CanaDream RV Rentals vehicles may be rented for commercial
purposes if special prior approval is obtained.
Responsibility
If, for any reason beyond the company's control, the reserved
vehicle is not available, CanaDream RV Rentals reserves
the right to substitute a vehicle of equivalent value or
offer a higher rated vehicle at no additional cost. Should
a lower rated vehicle be substituted, the company's only
responsibility is to refund the difference between the
two vehicles. Although this is infrequent, accidents or
mechanical repairs may force substitutions.
Fuel
CanaDream RV
Rentals makes no representation as to fuel consumption.
Vehicles are supplied with a minimum ¼ tank. If
the client returns with less fuel than on departure,
he/she will be charged for that amount of fuel. There
is no refund
if client returns with more fuel than on departure.
Convenience
Kits
RV Kits |
Preparation Kits |
Personal Kits |
Qty |
Item Description |
Qty |
Item Description |
Qty |
Item Description |
1 |
Set of 3 pots (small, med, large) |
2 |
Scotch-Brite |
1 |
Sleeping
Bag p/p |
1 |
Frying pan |
1 |
Rubber Gloves |
1 |
Pillow
p/p |
1 |
Kettle |
1 |
Bucket |
1 |
Pillow
Liner Cover p/p |
1 |
Drip coffee maker |
1 |
Broom |
1 |
Pillow
Case p/p |
1 |
3/4 qt. Mixing bowl |
1 |
Dust Pan |
1 |
Sheets
1 fitted, 1 flat
(depending on unit type) p/p |
1 |
2 qt. Mixing bowl |
1 |
Brush |
1 |
Face
Cloth p/p |
1 |
Colander |
6 |
Clothes Hangers
(increases with more pax) |
2 |
Tea Towels |
1 |
Juice Container |
2 |
Cleaning Rag |
2 |
Bath
Towels (1) p/p |
1 |
Bottle Opener/Corkscrew |
1 |
Toilet Chemical |
2 |
Hand Towels |
1 |
Can Opener |
1 |
Lighter |
2 |
Dinner
Plates (1) p/p |
1 |
Cutting Board |
1 |
Door Mat |
2 |
Bread
Plates (1) p/p |
1 |
Casserole Dish |
1 |
Pliers |
2 |
Soup
Bowls (1) p/p |
1 |
Vegetable Peeler |
1 |
Multi-Screw Driver |
2 |
Mugs
(1) p/p |
1 |
Paring Knife |
1 |
Spare Bulbs |
2 |
Forks
(1) p/p |
1 |
Boning Knife |
1 |
Hose |
1 |
Cutlery Tray |
1 |
Bread Knife |
1 |
Sewer Hose |
2 |
Knives
(1) p/p |
1 |
Slotted Spoon |
1 |
Dish Soap |
2 |
Steak
Knives p/p |
1 |
Serving Spoon |
2 |
Dish Cloths |
2 |
Soup
Spoons (1) p/p |
1 |
Spatula /Turner |
|
|
2 |
Tea
Spoons (1) p/p |
1 |
Soup Ladle |
|
|
2 |
Large
Glasses (1) p/p |
1 |
Tea Pot |
|
|
2 |
Juice
Glasses (1) p/p |
p/p = per person
(1)
p/p = 1 item then extra 1 per person |
Payments
Full
payment is required 45 days prior to departure. All renters
must possess a valid credit card at the time of pickup
(see section on Security Deposit).
Cancellation
Policy
|
Booked
and cancelled within 5 days (except where booked
and cancelled within 30
days prior to departure)
|
No
charge |
| Over
30 days prior to departure |
$150 |
| 30
- 15 days prior to departure |
$375 |
| 14
- 08 days prior to departure |
$750 |
| 7
- departure day / no shows |
100%
of the rental charges |
|