Canadream Terms and Conditions

Insurance coverage

All Canadream vehicles are insured with $5 million public liability and property damage. The vehicles carry a $750 deductible for collision and comprehensive ($1500 for drivers 21-24 years). This amount is a required deposit refundable upon the return of the vehicle in the same condition as it was received and not involved in any accident claims. Any guest that is involved in an accident will have their deposit held until the accident claim is closed. Claims that are less than the deposit amount will have the difference refunded to the guest upon closing of the accident claim. Our insurance does not cover liability for loss of personal property, nor does it cover costs for accommodation, transportation or replacement of vehicle if the vehicle is stolen or should an accident occur that makes the rented vehicle inoperable. In these situations and, depending on availability, a new, signed, rental agreement must be in place before a replacement vehicle is provided. Accidents must be reported immediately and be accompanied by a written accident report and police report or file number.

Guests will be covered in the event of a mechanical breakdown that requires more than 48 hours for repairs of the vehicle to be completed. The radio, air conditioning, slide-out, refrigerator, microwave, appliances and cruise control are not considered to be mechanical breakdowns. The company's responsibility is limited to the refund of the daily gross rate or portion thereof if the breakdown repair is longer than 48 hours. This plan is not valid in the case of an accident, or stolen vehicle.

• Two-vehicle accident on a signed and numbered road, fire, theft or vandalism (with police and accident report): $750 ($1,500 for drivers 21-24 yrs old).
• Windshield / glass: $500.
• Off Road, including campsites, parking lots, driveways etc.: $1,500 for all drivers.
• Damage while backing up: $1,500 for all drivers.
• Roof damage (not caused by two vehicle accident on a numbered road): $1,500 for all drivers.
• Interior damage (not caused by two-vehicle accident on a numbered road): $750 ($1,250 for drivers 21-24 yrs old).
• Collision with animals: $750 ($1,250 for drivers 21-24 yrs old).
• Undercarriage damage and /or tires (not caused by two vehicle accident on a numbered road): All costs.
• No written accident report & police file number (or station notification within 24 hours of accident): All costs
• Hit and Run
• Damages and accidents while driving in unauthorized areas: All costs.
• Damages and accidents caused while the vehicle is driven by a driver under the influence of drugs/alcohol: All costs.
• Damages and accidents caused while the vehicle is driven by a driver not authorized on the rental contract: All costs.
• Damages and accidents caused while the vehicle is driven in the USA without prior authorization: All costs.
• Damages incurred during an illegal act(s) and / or wilful damage: All costs.

Please note the following conditions:

There is no insurance coverage and guest will be responsible for all damages if the vehicle is driven to an unauthorized area without approval. These areas include all non-numbered, logging and non public roads, travel to Mexico, the Alaska Highway north of Fort St. John, the 'No-Go' areas of the Denali and Dalton Highways in Alaska and the North Canol Highway in the Yukon, Cassiar Highway (#37) north of Kitwanga British Columbia, highway 35 north of Peace River, Alberta, Quebec roads and Labrado rroads north and east of Sept-Iles, Baie James Road, Quebec and all roads in the Northwest Territories, Yukon, Nunavut, Newfoundland and Labrador. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up. There is a $900 penalty for unauthorized driving in these areas.

Parking of your vehicle is prohibited in the greater metropolitan area of Montreal and Ottawa; this includes all pay parking lots, hotel parking lots, side streets, malls, etc. In these areas, park your vehicle at a campsite and use public transportation, taxi, etc. In the event of a theft that occurred in the Montreal or Ottawa area, the Guest is responsible for $7,500.

Hours of Operation
Oct 1 - April 30: Monday to Saturday 8 a.m. to 5 p.m.
May 1 - Sept 30: Monday to Saturday 8 a.m. to 6 p.m.
** Sunday Pick Ups and Drop Offs can be requested for $375 each.

The following Statutory holidays Canadream offices will be closed.

Holidays	2012
New Year's Day	01 Jan
Family Day (Alberta & Ontario Only)	20 Feb
Good Friday	6 Apr
Thanksgiving Day	8 Oct
Remembrance Day	11 Nov
Christmas	25 Dec
Boxing Day	26 Dec

The Guarantee
CanaDream RV Rentals guarantees that our fleet is of the highest standard in Canada with features that are exclusive to CanaDream RV Rentals.

• All reservations include 0 km per night. (Mileage packs can be purchased separately as required)
• Preparation / Transfer Fee
• Airport Transfer, (Except Montreal where a charge of CAD $90 either one way or return is payable),
• Vehicle Preparation, including first supply of propane
• Airport and Airport Hotel pickup and drop off .

Preparation Fee
This fee includes transfers to and from the airport & airport area hotels, and vehicle preparation (first supply of propane and toilet chemicals). This fee is now included in the nightly rental rate.

Convenience Kit Fees
Convenience kits are charged at $80 per person per booking. Our convenience kit includes dishes, cookware, pillows, linen, towels, sleeping bags and cleaning equipment. more information here

• One-ways between all affiliated locations - $750
• Special or unique one-ways across North America are available on reques

please note: Generally speaking, one way rentals are not available into or out of our Kelowna location.

Minimum Rental
Minimum rental between 01 April to 30 September. (5 nights for the remainder of the year.

• To increase from 100 km/night to 160 km/night - $20.00/night.
• To increase from 100 km/night to 250 km/night - $48.00/night.
• 500 km packages - $165 per package
• 800 km packages $250 per package
• Unlimited km package $1,375 - Maximum 21 nights (additional nights are $63 per night)
• Individual or additional kilometres - $0.35.

• Rentals require a security deposit of $750 ($1,550 for drivers 21 to 24 years).
• An open credit card authorization is taken at departure for all rentals
• Security deposits must be made by credit card and are processed
• Deposits are refunded when the vehicle is returned complete with all equipment in a clean and undamaged cond

Group Bookings
CanaDream welcomes group bookings for all our unit types with the following changes to our regular terms and conditions for groups of 5 or more vehicles. A deposit of $500 per unit is required upon confirmation of the booking. Full payment is required 90 days prior to departure.

Group Cancellation Policy

Transfers / Hours of Operation
Transfers to and from airport or airport hotels is included for all stations during the 2010 season. Effective March 28, 2011 there will be a $90 one-way/return charge for transfers between our Montreal location and Montreal airport/airport hotels. Transfers between airport/airport hotels and all other locations will remain complimentary.

Sorry, there are no refunds for early returns and/or unused kilometers.

Responsibility
If, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.

Smoking Policy
Our vehicles are smoke-free. If you choose to smoke, additional cleaning charges will apply.

Pets
Sorry, pets are not allowed.

Driving License / Driver's Age
One driver is included in the rental. We charge $5 per night for the entire rental period per additional driver. There is no coverage should an unauthorized driver be involved in an accident.

Travel Restricted Areas
Vehicles are not permitted to enter Mexico at any time. Travel to Death Valley is limited to the low season due to extremely high temperatures which can cause system failures. Also, a $10 per night fee applies to any travel within the United States (including Alaska ). Please advise us of the number of nights you will spend in the US. We will process the fee on your credit card. Please be aware, there is no coverage should you travel in the US without prior authorization.

Clients assume all responsibility for any expense or loss of time while traveling in restricted areas.

Northern Surcharge
There is a surcharge of $500 for rentals starting from Vancouver, Kelowna, Calgary, Edmonton, Toronto, Montreal or Halifax with permission to travel on/in:

Permission is automatically granted to travel in the above areas with pick ups in Whitehorse with the exception of the ‘No-Go’ areas of the Dalton (north of Fairbanks) and Denali Highways in Alaska and the North Canol Highway in the Yukon . Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Customers who travel to these areas without permission will be subject to a $900 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up.

For traveling to Newfoundland, Labrador, and north and east of Sept-Iles, Quebec, the NORTHERN SURCHARGE is $500. There is no coverage should you have an accident in the above areas if northern travel is not pre-authorized.

Commercial Renters
CanaDream RV Rentals vehicles may be rented for commercial purposes if special prior approval is obtained.

Responsibility
If, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream RV Rentals reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.

Fuel
CanaDream RV Rentals makes no representation as to fuel consumption. Vehicles are supplied with a minimum ¼ tank. If the client returns with less fuel than on departure, he/she will be charged for that amount of fuel. There is no refund if client returns with more fuel than on departure.

 
Payments
Full payment is required 30 days prior to departure. Payment can be made by Master Card, Visa, American Express, JCB or Diner's Club credit cards. All renters must present a valid credit card at the time of pick up