Canadream Terms and Conditions

Insurance coverage

All Canadream vehicles are insured with $5,000,000 public liability and property damage. The units carry $750 deductible for collision and comprehensive ($1250 for drivers 21-24 years). The deductible for drivers 21-24 years will increase to $1500 for pickups on or after 29 March 2010. Our insurance does not cover liability for loss of personal property, nor does it cover cost for accommodation, transportation or replacement of vehicle, if the vehicle is stolen or should an accident occur that makes the rented vehicle inoperable.

Guests will be covered in the event of a mechanical breakdown that requires more than 48 hours for repairs of the vehicle to be completed. The radio, air conditioning, slide-out, refrigerator, microwave, appliances and cruise control are not considered to be mechanical breakdowns. The company's responsibility is limited to the refund of the daily gross rate or portion thereof if the breakdown repair is longer than 48 hours. This plan is not valid in the case of an accident, or stolen vehicle. The customer is responsible for the following maximum charges:

	WITH VIP
Public Liability & Property Insurance	$5,000,000
	Customer Pays
Two vehicle accident on a signed and numbered road, fire, theft or vandalism (with police and accident report)	$750 ($1,250 for drivers 21-24 yrs old - $1500 for drivers 21-24 from 29 March 2010)
Windshield / glass	$500
Off Road, including campsites, parking lots, driveways etc.	$750 ($1,250 for drivers 21-24 yrs old). ($1500 for all drivers from 29 March 2010)
Damage while backing up	$750 ($1,250 for drivers 21-24 yrs old) ($1500 for all drivers from 29 March 2010)
Roof damage (not caused by two vehicle accident on a numbered road)	$750 ($1,250 for drivers 21-24 yrs old) ($1500 for all drivers from 29 March 2010)
Undercarriage damage, tires	all costs
Interior damage (not caused by two vehicle accident on a numbered road)	$750 ($1,250 for drivers 21-24 yrs old.
Collision with animals	$750 ($1,250 for drivers 21-24 yrs old.
No written accident report & police file number (or station notification within 24 hours of accident)	all costs
Hit and Run (where you cause damage to third party property in your vehicle and do not report it, or where a third party hits and damages your vehicle and you are unable to obtain third party contact and insurance information)	all costs

Please note the following conditions:
There is no insurance coverage and guest will be responsible for all damages if the vehicle is driven to an unauthorized area without approval. These areas include logging and non public roads, travel to Mexico, the Alaska Highway north of Fort St. John, the 'No-Go' areas of the Denali and Dalton Highways in Alaska and the North Canol Highway in the Yukon, Cassiar Highway (#37) north of Kitwanga BC, Highway 35 north of Peace River, Quebec & Labrador north and east of Sept-Iles QC and all roads in the Yukon, Northwest Territories, Nunavut, Labrador and Newfoundland. There is a $900 penalty for unauthorized driving in these areas. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up.

In addition, note that parking of your vehicle is prohibited in the greater metropolitan area of Montreal and Ottawa; this includes all pay parking lots, hotel parking lots, side streets, malls, etc. In these areas, park your vehicle at a campsite and use public transportation, taxi, etc.

The Guarantee
CanaDream RV Rentals guarantees that our fleet is of the highest standard in Canada with features that are exclusive to CanaDream RV Rentals.

Preparation Fee
This fee includes transfers to and from the airport & airport area hotels, and vehicle preparation (first supply of propane and toilet chemicals). This fee is now included in the nightly rental rate.

Convenience Kit Fees
Convenience kits are charged at $75 per person per booking. Our convenience kit includes dishes, cookware, pillows, linen, towels, sleeping bags and cleaning equipment. more information here

• One-ways between all affiliated locations - $750
• Special or unique one-ways across North America are available on reques

please note: Generally speaking, one way rentals are not available into or out of our Kelowna location.

Minimum Rental
7 nights between April 1 to September 30, 5 nights for the remainder of the year. Shorter rental periods may be available on request.

• All Stations GST (Goods & Services Tax) except Halifax - 5% ,
  Vancouver, Kelowna Provincial Tax - 7%
• Toronto Provincial Tax - 8%
• Montreal Provincial Tax - 7.5%
• Halifax (HST) Harmonized Sales Tax - 13%

There is no provincial tax in Calgary, Edmonton or Whitehorse.
Tax is calculated on the gross amount of the rental.

Kilometer Plans
Individual or additional kilometers - $0.33

Security Deposit

Transfers / Hours of Operation

Sorry, there are no refunds for early returns and/or unused kilometers.

Repairs / Maintenance Responsibility
Our fleet of vehicles is in top mechanical condition. In the unlikely event that a mechanical failure occurs, clients are authorized to proceed with the necessary repairs up to $100. For expenses over $100, clients must telephone the rental station for authorization before proceeding with repairs. Replacement parts must be returned to the rental station for reimbursement. Clients assume full responsibility for damage to tires. Oil, tire pressure and coolant must be checked at each refueling. Costs for oil will be refunded upon presentation of receipts. Unless clients have purchased VIP, they assume full responsibility for any additional expenses created by the mechanical breakdown of the vehicle. The company's responsibility is limited to the refund of the daily gross rate, or portion thereof, if the breakdown repair is longer than 24 hours.

Smoking Policy
Our vehicles are smoke-free. If you choose to smoke, additional cleaning charges will apply.

Pets
Sorry, pets are not allowed.

Driving License / Driver's Age
One driver is included in the rental. We charge $5 per night for the entire rental period per additional driver. There is no coverage should an unauthorized driver be involved in an accident.

Travel Restricted Areas
Vehicles are not permitted to enter Mexico at any time. Travel to Death Valley is limited to the low season due to extremely high temperatures which can cause system failures. Also, a $10 per night fee applies to any travel within the United States (including Alaska ). Please advise us of the number of nights you will spend in the US. We will process the fee on your credit card. Please be aware, there is no coverage should you travel in the US without prior authorization.

Clients assume all responsibility for any expense or loss of time while traveling in restricted areas.

Northern Surcharge
There is a surcharge of $500 for rentals starting from Vancouver, Kelowna, Calgary, Edmonton, Toronto, Montreal or Halifax with permission to travel on/in:

Permission is automatically granted to travel in the above areas with pick ups in Whitehorse with the exception of the ‘No-Go’ areas of the Dalton (north of Fairbanks) and Denali Highways in Alaska and the North Canol Highway in the Yukon . Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Customers who travel to these areas without permission will be subject to a $900 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at anytime. These restrictions may be applied at the time of pick-up.

For traveling to Newfoundland, Labrador, and north and east of Sept-Iles, Quebec, the NORTHERN SURCHARGE is $500. There is no coverage should you have an accident in the above areas if northern travel is not pre-authorized.

Commercial Renters
CanaDream RV Rentals vehicles may be rented for commercial purposes if special prior approval is obtained.

Responsibility
If, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream RV Rentals reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions.

Fuel
CanaDream RV Rentals makes no representation as to fuel consumption. Vehicles are supplied with a minimum ¼ tank. If the client returns with less fuel than on departure, he/she will be charged for that amount of fuel. There is no refund if client returns with more fuel than on departure.

 
Payments
Full payment is required 45 days prior to departure. All renters must possess a valid credit card at the time of pickup (see section on Security Deposit).