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Products: Eagle Rider Motorcycle Rentals - USA Frequently Asked Questions
   
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Eagle Rider Frequently Asked Questions

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What is included in the rental?
Every EagleRider rental includes one half-helmet. 3/4 helmets and full helmets are available on a request basis subject to availability. Each bike also comes with two locks - a disk lock and spoke lock. Additional helmets, jackets, chaps, gloves and other accessories are also available for rental, but not included in the Bike rental rate quote.

What is your payment policy?
All reservations are on a pre-paid basis, meaning we charge your credit card for the full rental at time of booking the reservation. This ensures that your bike is available and waiting for you when you arrive at the rental location. EagleRider accepts American Express, MasterCard, Visa, Diners Club, and Discover.

Do you deliver the bike? If so, what is the cost?
Bike delivery varies by location. Typically an EagleRider location will pick you up if you are within 5 miles of the EagleRider location.

What is your gasoline policy?
EagleRider rents motorcycles with a full gas tank. The vehicle needs to be returned full of gasoline upon return. Vehicles returned with a less than full gas tank or subject to a refueling charge. Renters may also pre-pay for gasoline, allowing them to return the gas tank empty.

How are mechanical breakdowns handled?
Every renter is provided with a toll free emergency telephone number at pick-up. In case of a mechanical breakdown our staff will arrange for towing to the nearest EagleRider location or repair facility. Please also refer to our VIP/E-VIP terms and conditions.

What happens when I get a flat tire?
Every renter is provided with a toll free emergency telephone number at pick-up. In case of a mechanical breakdown our staff will arrange for towing to the nearest EagleRider location or repair facility. Please also refer to our VIP/E-VIP terms and conditions.

Does ER offer sidecars?
Unfortunately for insurance reasons EagleRider does not offer sidecars at this time.

How old do you have to be to rent from ER?
The minimum age to rent a motorcycle is 21 years. There is no age limit for passengers, however the passenger must be able to reach the passenger foot pegs or floorboards of the bike.

What kind of driver's license is required to rent from ER?
You must have a valid motorcycle license to rent a motorcycle from EagleRider. International customers: If your license allows you to legally ride the same type of bike in your home country, you can rent from us. The license from your country is sufficient, - you don't have to get an international drivers license.

Do you offer jackets, chaps, gloves, helmets or other accessories?
Helmets are included in your rental rates. Most locations have a good selection of Helmets, chaps, gloves, and other accessories available for purchase. Some locations also have rental jackets available.

What are the hours of operation?
Please click on the location link in the navigational menu above and then choose what location you are inquiring about. Each location has a web page that shows their address, hours of operation, a dynamic map to assist in finding the facility, and other useful information.

When two people are on one bike, does the insurance cover both of them?If two people are authorized to drive, do both need to buy insurance?
Yes, when optional Supplemental Liability Insurance is purchased a time of rental. If two people are authorized to drive, do both need to buy insurance? Yes.

Does ER rent bike's one-way?
Absolutely. EagleRider is the leader in one-way motorcycle rentals worldwide. You can drop off the motorcycle at any EagleRider location. One-way fees will apply to any one-way rental.

Do you rent GPS systems?
Starting April 1, 2009 EagleRider will rent GPS units in most locations.

What kind of drivers license do I need to rent a bike?
To rent a bike with EagleRider you need to have a valid Motorcycle Drivers License from your home country. Having an International Drivers license is not enough.

Do the motorbikes have a cigarette lighter plug to allow for a GPS to be powered from the bike?
The Harley-Davidson® Street Glide®, Electra Glide®, Road Glide® Honda GoldWing, and the Harley Trikes and Honda Trike have power outlets built into the fairing that allow you to plug in your Global Positioning Unit. Other Bikes in the EagleRider inventory do not have power outlets.

Is the rental based upon a calendar day or rental day?
Rentals are based upon a 24 hour period. If you pick up the bike at 10:00 AM it is also due back at 10:00 AM.

Do you rent rain suits?
Rain suits can be purchased at some locations., though we do not rent them.

Can I take a rented ER Motorcycle across International borders, such as Seattle to Canada?
EagleRider Motorcycle Rentals are permitted across the Canadian border as long as the Motorcycle is returned to a rental location within the United States. The renter will be entirely and solely responsible for the bike and associated liability while in Canada. For questions regarding other international destinations please contact our reservations department.

Is there a place for me to store my luggage while renting a Bike from ER?
Yes, all EagleRider locations will store renter's luggage, free of charge. EagleRider does not assume liability for the luggage or contents, but will secure it during your rental period.

Does ER offer Helmet Comm's?
Yes, helmet communication devices are available for purchase at some rental locations.

Are the side saddlebags and the storage lockable?
Certain vehicles provide for lockable storage, the Harley Davidson Electra Glide, Harley Davison Road king Standard, Harley Davidson Street Glide, Honda Gold Win, Honda ST 1300, Victory Vision and the Victory Vision Touring vehicles include lockable storage.

© 2004 US and Canada Travel - A Division of BTEC Travel Pty Ltd.
Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663 854
Office Address: Office 3, 128 Balcombe Road, Mentone, VIC 3194, Australia
Mailing Address: PO Box 5309, Mordialloc, VIC 3195, Australia
Licence Number: #32610