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Car Hire USA and Canada FAQ's

Frequently Asked Questions


Q: Will it be cheaper to book my car rental before I leave home or when I arrive?
A: By pre-purchasing you know in advance exactly what you will be paying and will therefore not be subject to currency fluctuations and the surcharge your credit card company normally charges you on 'overseas' transactions - plus you get the preferential rates we receive from 'volume purchasing'.

Q: Can I be guaranteed a specific make and model of car?
A: All vehicles are reserved by their group. Models shown are examples only and a very similar vehicle may be substituted as vehicles generally get renewed every 3 months.

Q: Do I need a credit card to rent?
A: Yes, you do need a credit card. Some prestige/luxury cars require 2 credit cards.

Q: What are the conditions with regard to age and licence?
A: Generally the minimum age is 21 years. A young driver surcharge may apply (it varies between companies). All drivers must hold a full valid drivers licence with a clean driving record for a minimum of one year. A learner or provisional licnece is not accepted.

Q: If I rent in Canada can I drive in the USA and vice versa?
A: It is important to advise us or your travel agent if you intend to drive your rental car outside the country of rental as conditions do vary between companies.

Q: Are there any hidden extras?
A: We endeavour to show only 'all inclusive' rates so you don't have to worry about any additional charges. However some charges are optional eg. additional driver fees in some states so we show these separately.

Q: Where can we get more info on roads, scenic routes etc?
A: The US Dept of Transportation and the Travel Industry Association of America have a terrific programme called National Scenic Byways. The website is just great . View it on
www.byways.org

Q: Where can I get driving directions?
A: Log on to www.mapquest.com or www.viamichelin.com. Comprehensive maps and point to point driving directions are provided.


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Tel within Australia : 1300 663854 or (03) 9584 0896 Fax: (03) 9584 0840 Int Code : +613
Office Address : Suite 4, 116 Balcombe Road, Mentone, VIC 3194, Australia
Mailing Address : PO Box 5309, Mordialloc, VIC 3195, Australia
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