Road Bear RV Motorhomes USA
Terms and Conditions 2009
All Rates shown in US Dollars

Premium VIP Insurance
Included in the daily rate are:
- Public liability insurance covering accidents in the event that the renter is at fault. The policy protects the renter up to the statutory limits (= state mandated minimum coverage).
- A US$1000.00 deductible per incident applies for all accidental damages: "accidental damage" includes but is not limited to: (i) motor vehicle accident; (ii) vehicle theft; (iii) vandalism; (iv) fire; (v) windshield & glass damage
- If renter's motor home vacation is interrupted by an automotive mechanical breakdown for more than 12 working hours after reporting such to ROAD BEAR RV, the renter will be reimbursed for the greater of: i) the gross nightly rate or: ii) expenses for hotel rooms up to US$25.00 per person per night and car rental up to US$50.00 per day per motor home to a maximum of US$1500.00 per tour. Receipts for all incurred expenses must be presented for refund. Radio, TV/VCR/DVD, generator, air condition, fridge, cruise control, awning, slide-out & automatic entry step malfunction, etc. are not considered to be mechanical breakdowns.

The following losses are not covered if damage is caused by:
- Deliberate or willful damage caused by renter or guests
- Interior damages
- Failure to maintain all fluid levels
- Failure to use specified fuel
- Damage caused by freezing of the vehicles systems (when temperatures are below freezing, it is not
permitted to fill the water tanks)
- Driving under the influence of alcohol or drugs
- Traveling off-road or in restricted areas
- Carrying more passengers than having seat belts available
- Operation by anyone not listed on the rental contract
- Operation by anyone not meeting the age requirement shown on the rate sheet
- Personal contents are never covered

Additional liability coverage can be purchased as described below:
SLI: SLI provides the customer with an increased limit of liability protection up to one million dollars

Please take note: In case of a claim, Road Bear RV will not act as an adjuster for any third party insurances purchased by the renter (such as $0.00 deductible insurance, etc.).


Convenience Kits:
Comforter Cloth hangers Can opener
Cover for comforter Flash light Cork puller / bottle opener
Sheet Lighter / matches Vegetable peeler
Pillow Levelers Turner
Pillow protector Glass Basting spoon, slotted spoon
Pillow case Cup Grill fork
Bath towel Dinner plate Whisk
Hand towel Salad plate Percolator / coffee maker
Wash cloth Mixing bowl Measuring cup
Kitchen towel Knife Colander
Cleaning towel Fork Cutting board
Paper towel roll Spoon Plastic containers
Broom Teaspoon Toaster
Dust pan and brush Roast slicer  
Bucket / trash can Cookware set  



One Way Rentals:
Upon availability one-way trips are possible between all stations for a one-way fee shown on the rate sheet.

Security Deposit:
(authorized/blocked on credit card while traveling): US$ 1000.00
Additional deposits may be required for special events such as “Burning Man”, etc.

Credit cards:
VISA, Master/Euro, American Expresss are accepted for payments at the depot.

Transfers:
Clients cannot pick up the vehicle the day they arrive from overseas or trans-continental and
we recommend spending the first night at an airport hotel or motel. Clients must call the rental station upon arrival or on the day of pick up between 08.00 am and 10.00 am at the latest to schedule the transfer time and place. Transfers are provided to (but not from) the international airports LAX/SFO/OAK/LAS/DEN/EWR (not to JFK or La Guardia) and/or from/to airport hotels at all rental locations. In San Francisco/Denver clients will be picked up in downtown and in Los Angeles from Marina del Rey, Venice, Santa Monica for an extra charge.

Transfers will be provided from Monday to Saturday between 11.00 am and 1.00 pm the latest. There will be no transfers after 1:00 pm. The complimentary permitted amount of luggage is in accordance with the airline regulations (2 suitcases @ 50 pds/23 kg plus 2 pieces of hand luggage per person).
Excessive luggage is the customer’s responsibility.

Vehicle Pick up and Return:
Vehicle pick up time is between 12.00 noon and 4.00 pm. Vehicle return time is
between 8.00 am and 10.30 am. A charge of US$ 30.00/hour applies for a late vehicle return. Clients will not be entitled to get a complimentary transfer back to the airport or airport hotels after 11 am.

Hours of Operation:
Monday through Friday from 8.00 am to 5.00 pm, Saturday from 8.00 am to 1.00 pm (or during season as required). All stations are closed on Sundays and on all statutory holidays.

Refunds for unused portions:
There are no refunds for unused days / early returns or no shows.

Cancellation:
Every cancellation needs to be made in writing. The day of receipt of the cancellation is the date the
cancellation fee is calculated as follows:
- 60 days or more prior to rental date: US$ 200.00
- 59 to 30 days prior to rental date: 30% of the nightly rental charge plus one-way fee if applicable
- 29 to 15 days prior to rental date: 60% of the nightly rental charge plus one-way fee if applicable
- 14 to 0 days prior to rental date: 100% of the nightly rental charge plus one-way fee if applicable

Amendment Fees:
One free change per booking, US$ 50.00 per change thereafter

Drivers Licence and Age:
A valid national driver's license is required for each driver. In addition we recommend that foreign customers have an international driver's license or an English translation of the license issued by their home country. All drivers must be at least 25 years of age for US and Canadian Renters, 21 years for all other renters..

Gasoline, Oil and Propane:
The cost of gasoline, oil and propane is not included and ROAD BEAR RV does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly.

Maintenance:
The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon
return of the vehicle and presentation of all receipts (see mechanical breakdown). It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible.

Mechanical Breakdown:
For maintenance & repairs exceeding US$ 50.00 the customer must call the ROAD BEAR RV 24-hour toll free telephone assistance to get an authorization. Non-authorized invoices over US$ 50.00 will not be reimbursed. Receipts must be presented for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance.

In the event of an Accident:
- The customer must obtain a local police report as provided by the attending police officer investigating the accident. An accident report form is supplied to the customer and is located in the vehicle along with the registration- & insurance papers.
- ROAD BEAR RV must be notified as soon as possible. A full-written report along with the other party's
name, address, phone number and driver's license number on the supplied accident report form will be
required upon return of the vehicle.
- All documents relating to the accident must include a police report- or identifying number.
- Insurance coverage may be void if the above instructions are not followed.

Unauthorised extention of rental period / Late return:
Should a customer keep the vehicle beyond the contracted period US$ 30.00 per hour or US$ 300.00 per night penalty fee in addition to the daily rate will apply. However, if the customer contacts ROAD BEAR RV and obtains the proper authorization to extend, the regular rental rate will apply.

Cleaning Fee:
The clients are responsible to return the vehicle with the interior cleaned and holding tanks
dumped. The vehicle outside does not require cleaning by the customer. Cleaning- and/or dumping charges will apply as posted at the drop off location.

Parking / Traffic Violations:
It is the clients responsibility to report and pay for all parking/traffic violations at check-in. Failing to report these violations at drop off will cause a charge of an administrative fee of US$ 100.00 plus the fine (including all late charges) to the clients credit card.

Storage:
We provide free storage of luggage at the rental station at client's own risk.

Substitution:
If for any reason the booked vehicle should not be available, ROAD BEAR RV reserves the
right to substitute a higher-rated vehicle at no additional cost. Should a lower-rated vehicle be substituted, the liability is limited to the refund of the gross rate difference of the two vehicles.

Restrictions:
Pets: Pets are not allowed.
Smoking: Smoking is not allowed in any vehicle. US$ 250.00 cleaning/deodorizing fee applies.
Mexico: Traveling into Mexico is not permitted.
Death Valley: Traveling into Death Valley is not permitted between June 15th and September 15th
Alaska: Traveling within Alaska, Yukon and/or NWT is permitted. ROAD BEAR must be advised at
the time of reservation.
Other: Private-, gravel-, dirt- or logging roads and other non-public roads, beaches, etc.
Inner city of New York / Montreal & Quebec City (Canada)
- ROAD BEAR RV will hold the customer responsible for accidents or mechanical breakdowns occurring in a travel restricted area!