Moturis Terms and Conditions 2009

Transfer to Location Overseas customers must overnight before picking-up their rental unit. Moturis RV& Camping World provides early hotel transfers at 07.00 hrs from designated transfer hotels (please click here) to the rental locations. Customers must be ready for pick-up at 07.00 hrs at the designated transfer hotels at specified customer waiting areas. Due to traffic or other unforeseen circumstances, our shuttle may be slightly delayed. Early hotel transfer is only provided from the customer waiting area of the designated transfer hotels. Tour operators or customers are requested to report at the time of booking or not later than three working days before pick-up date in which designated transfer hotel customer is staying overnight and how many people are in customer's party. Hence, for customers who do not spend the night in one of the designated transfer hotels, or do not show up for pick-up transfer at 07.00 hrs at the customer waiting area, or for whom no reporting was received, no pick-up transfer is provided. Vehicle Pick-up Pick-up time is between 09.00 and 10.30 hrs. Early pick-up is provided between 08.00 and 10.00 hrs for customers using early hotel transfer. For early vehicle pickups without hotel transfer from one of the designated hotels (i.e. customer arrives on his own at his own expense), customers have to arrive at rental location between 08.00 and 08.30 hrs and inform Moturis RV & Camping World accordingly three working days prior to vehicle pick-up. Afternoon vehicle pick-ups are provided between 13.00 and 15.00 hrs (Monday to Friday only, please refer to 6.1 Office Hours and Holidays). No hotel transfers are provided for afternoon vehicle pick-ups. An exception is valid for San Francisco: customers staying at the designated San Francisco downtown transfer hotels must be ready for hotel transfer at 12.00 hrs noon (including Saturday) at customer waiting area. No refund is made in the event of late vehicle pick-up. Vehicle Drop-off and Airport Transfer Vehicle drop-off hours are from 09.00 to 10.30 hrs. Airport transfer is being provided at 11.00 hrs from the rental location to designated airports only (no transfers to JFK and LGA). Please do not book return flights with departures before 14.00 hrs, if your customers want to take advantage of the free drop-off transfer to the airport. Late vehicle drop-off surcharges are USD 30.00 per hour. No airport transfers are provided in the event of a late vehicle drop-off. No refunds are made for early returns or unused portion of rentals. Public Liability Insurance (included in daily rental rates) Moturis RV & Camping World maintains liability insurance coverage on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. The policy protects the company for USD 5 million and the renter for statutory limits. This basic public liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract. SLI Supplemental Liability Insurance (included in daily rental rates) Moturis RV & Camping World maintains supplemental liability insurance coverage on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract). The policy increases statutory limits to USD 1 million for the renter. This supplemental liability coverage is included in all rental rates. All coverage and waivers are subject to the express terms of the rental contract. Customer Responsibility with CDW - Collision Damage Waiver (included in daily rental rates) In the event of loss or damage to vehicle while on rent, whether or not due to the fault of customer, customer’s responsibility for direct and accidental loss (including theft and vandalism) or damage to the vehicle is unlimited. That is, customer is responsible for all loss or damage. All daily rental rates for all vehicles include Collision Damage Waiver (CDW). With CDW, the customer’s responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to USD 2,500.00 per occurrence, with the following exceptions: Exceptions for which there is no reduction in customer’s responsibility for damages: I) caused as a result of use without Moturis RV & Camping World’ expressed permission or consent II) damage caused by striking overhead objects III) damage caused by freezing or overheating vehicle systems IV) all damage caused during any use of off public roads (including at camp grounds, parking lots, service stations, etc) V) undercarriage damage, including tires and wheels VI) damage caused from backing up vehicle VII) all glass damage Customer Responsibility with VIP - Vacation Interruption Protection (included in daily rental rates) • With VIP, the customer’s responsibility for accidental damage is further reduced to USD 1,000.00. In case of theft and vandalism to the vehicle, the deductible is USD 1,000.00. • VIP also covers the expenses in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours. Radio, air conditioning, refrigerator, generator, microwave, appliances, automatic step, cruise control are not considered to be mechanical breakdowns. Incurred expenses of USD 30.00 per person per day for lodging and USD 30.00 per group per day for other transportation is provided. A limit of USD 3,000.00 per tour applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of expenses. VIP coverage is void (I) if customer fails to file an accident/damage police report, or (II) if vehicle is used in violation of the terms of the rental contract. Deposit for all rentals is USD 1,000.00 (will strictly be enforced, authorized / not charged) Standard Kit (included in Preparation Fee) Water Hose Sewer Hose Operator’s Manual Campground Guide Road Atlas KOA Atlas KOA Discount Card 110v Adapter Flash-Light & Batteries First Aid Kit Screwdriver (upon request) Fire Extinguisher Convenience Kit (refer to price list) Per vehicle: Set of Pots Frying Pan BBQ Grill Mixing Bowl Coffee Pot Carving Knife Cutting Board Kitchen tissue Serving Spoons Scotch bright Can/Bottle Opener Dust Pan & Broom Dish Cloth Waste Basket/Bucket Clothes Hangers 2 Tea/Kitchen Towels Mixing Utensils Cork Screw Per Person: Blanket or Comforter Pillow & Pillow Case 1 Sheet Face Cloth Hand Towel Bath Towel Dinner Plate Bread Plate Cereal Bowl Cup & Saucer Glass Knife/Fork/Spoon Note: All tableware (plates etc) is non-plastic and is made of Corning/Corelle china or equivalent. Convenience Kits are paid per person. President’s Club / Good Sam Membership A free 60 day membership for the President’s Club and Good Sam Club come with each rental. Benefits are: • Free Technical Service Hotline • Minimum 10% Discount on nightly rates at one 1700+ Good Sam Parks • Minimum 10% Discount on all Camping World Store Purchases Preparation Fee (refer to price list for tariff) This is a mandatory one-time charge per vehicle per booking. It is applicable to all bookings without exception. The Preparation Fee covers • Standard Kit per vehicle (see paragraph 4.1) • First tank of propane • First supply of toilet chemicals • Vehicle outside cleaning • Pick-up/drop-off transfers (see section 2) There are no refunds for unused propane and toilet chemicals and there are no refunds if customers do not meet the transfer rules and did not take the advantage of transfers or if customers decide to do own transfer at their own cost. Mountain Bike Rentals (refer to price list for tariffs) We offer mountain bike rentals at all our locations. We have one-size (adult) mountain bikes available. We offer a 2-bike carrier or a 4-bike carrier with 2 or 4 mountain bikes per carrier. If customers want to bring their own bikes, carriers can be rented. The prices for carriers only are the same as for carriers with bikes. Bike rentals are also available with one-way motorhome rentals. Please note that in several U.S. states, the use of helmets is mandatory for bicycle riders. Moturis RV & Camping World does not provide any bicycle helmets for rent. Please request rental bikes at time of booking! GPS Rental (refer to price list for tariffs) We offer GPS units at all our rental locations. Please pre-order these with the reservation to guarantee availability at point of pick-up. Office Hours and Holidays Office hours of all Moturis RV & Camping World Rental Locations in the USA: 09.00 – 17.00 hrs / Mondays through Fridays 09.00 – 12.00 hrs / Saturdays U.S. Holidays: May 25, 2009 / July 4, 2009 / September 7, 2009 / November 26, 2009 / December 25, 2009 / January 1, 2010 Maintenance and Cleaning Responsibility Customers are responsible to check all fluid levels at each refueling. Refills of all fluids (except gasoline and propane) will be reimbursed at check-in upon presentation of receipts. Gasoline costs are not included in rental price. Gasoline tanks are full at pick-up and must be returned full. Vehicles must be returned clean inside. Otherwise, cleaning charges may occur. Repairs / Refunds / Early Returns Necessary repairs are refunded without previous authorization up to USD 50.00. Customer must provide receipts. If customers pay repairs exceeding USD 50.00 without previous authorization, we will not refund. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. If a vehicle which had a breakdown and is in repair for more than 12 working hours, through no fault of customer, our responsibility to client is limited to refund the daily rate or a portion thereof (VIP coverage). No refunds will be made for breakdowns in Death Valley (between June 15 and September 15), New York City, greater metropolitan area of Montreal and the city of Quebec (Canada). Radio, air conditioning, refrigerator, microwave, any appliances, plumbing, generator and cruise are not considered breakdowns and no refunds are made for repair time to these items. There will be no refunds made for the early return of a rental vehicle. Accident In case of an accident, customers must notify the police for a police report immediately, also inform the pick-up station within 24 hours and make full report in writing. CDW/VIP accident coverage is void if customer fails to follow these procedures. Credit Cards / Traveler Checks We accept MASTER/Eurocard, VISA and AMEXCO credit cards as well as all Traveler Checks in US-Dollars. No Euro checks or debit cards are accepted. We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction. Without any exception, a valid credit card is required for each rental. Drivers License / Drivers Age A national automobile driver’s license is required. We recommend customers to carry a translation of the national driver’s license or an international driver’s license, but under any circumstances, customer must provide a valid national driver’s license at pick-up. Minimum age is 21 years for all motorhomes. Parking / Traffic Violations / Toll Roads Customers are responsible for reporting and paying of all parking/traffic/toll road violations at rental termination. Non-reporting of parking/traffic/toll road violations will result in an administrative charge of up to USD 100.00. Non-reported parking/traffic violations plus administrative charge will be charged against customers credit card or will be collected at customers domicile. Travel to Mexico Motorhomes are allowed to travel into Mexico, but such travel must be confirmed in advance. Area restrictions may apply. US or any other liability insurance does not provide coverage in Mexico. The customers therefore must purchase additional liability and CDW insurance before entering Mexico. This insurance, with a premium of USD 19 per day, is sold at our depots in San Francisco, Los Angeles and Las Vegas. Customers have to provide the depots with the exact dates the vehicle will be in Mexico. When traveling in Mexico, traveler assistance is not available and any repair costs, towing or fines occurred in Mexico are the renter’s responsibility. Please advise us at the time of reservation if your clients are planning on traveling to Mexico. Restrictions - Mexico, unless an additional insurance is purchased - Death Valley from June 15 to September 15 - Logging roads, non-public roads and off-road driving - City of New York - Greater metropolitan areas of Montreal and Quebec City (Canada) Northern Travel supplement All rental vehicles traveling to Alaska, the Northwest Territories or the Yukon are permitted and must be confirmed in advance. A USD 450.00 prepaid non-refundable supplement is required. Substitutions Moturis RV & Camping World is entitled to upgrade customers to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, the responsibility of the rental company is limited to the refund of the difference in gross rates. Minimum Rental 3 day minimum rental (exception: 7 days minimum rental period from June 29 to September 6, 2009). Pets Small pets are allowed at owner’s responsibility. An additional deposit of USD 1,000 is charged at the time of pickup as well as a cleaning fee of USD 150 at the time of drop off. Towing Towing is not permitted. Storage Storing items on vehicle roof is not permitted. Free storage of luggage is available at all locations at owner's risk (not available for one way rentals). Winterization Each motorhome has to be winterized from November to April (period may vary depending on the weather and temperatures) to prevent freezing. This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse. Pink RV antifreeze has been run through all the pipes and put into the black and grey tanks. If the renter removes this antifreeze and put water into the system, the tanks and pipes will crack. If this happens, he/she will be responsible for repairing these systems and any other damages caused by cracking pipes/tanks. It is the renter’s responsibility to have the vehicle re-winterized on the return trip (if de-winterized for a trip to an area with warmer temperatures). Upon return, if the renter presents us with a receipt from a Southern RV Service Center, we will reimburse him/her, up to a maximum of USD 75. If the renter does not have a receipt, we will keep the security deposit and charge him /her for any additional costs incurred in repairing damaged pipes, tanks, water heater, walls, floors etc. General Conditions All rentals are subject to the terms and conditions of the rental contract. Prices, policies and conditions are subject to change without notice at any time.