Transfer Information:
Transfer times listed are approximate due to traffic, border and weather conditions. Moturis RV and Camping World is not responsible for refunds due to any of these conditions.

Transfer To Location:

• Overseas customers must overnight before picking-up their rental unit. Moturis provides early hotel transfers at 07.00 hours from designated transfer hotels to the rental locations.
   
• Customers must be ready for pick-up at 07.00 hrs at the designated transfer hotels at specified customer waiting areas. (exceptions are listed separately with the Transfer hotel information).
   
• Early hotel transfer is only provided from the customer waiting area of the designated transfer hotels.
   
• Tour operators or customers are requested to report at the time of booking or not later than three working days before pick-up date in which designated transfer hotel customer is staying overnight and how many people are in customer's party.
   
• For transfers in Buffalo – Toronto (BUF) and Burlington – Vancouver (YVR), we require the transfer information at time of booking or no later then 2 weeks prior to the customers departure. Important: If you wish to take advantage of Vancouver Hotel transfer to or from our Burlington location, we require passport details of all passengers traveling at least 2 weeks prior to their pick-up. Please provide us with their full name, date of birth, passport number, issue date and country and the expiration date.
   
• Transfers are only provided from the designated hotels and airports if we have been informed of the transfer within the indicated time frame. Customers must be ready at the stated time and customer waiting area, otherwise no pick-up transfer will be provided.

Vehicle Pick Up:

• Vehicle Pick-up: Mo-Sa 9.00 – 10.30 and 13.00 – 15.00 hr (afternoon pick-up only Mon – Fri).
• Early pick-up is provided between 08.00 and 10.00 hours for customers using early hotel transfer. Exceptions are valid for San Francisco (Downtown), Orlando (Orlando area), Buffalo – Toronto and Burlington – Vancouver, where pick-up is provided in the afternoon (Monday - Saturday).
   
• For early vehicle pick-ups without hotel transfer from one of the designated hotels (e.g. customer arrives on his own at his own expense), customers have to arrive at rental location between 08.00 and 08.30 hrs and inform Moturis RV & Camping World accordingly no later than three working days prior to vehicle pick-up.
   
• Afternoon vehicle pick-ups are provided between 13.00 and 15.00 hrs (Monday to Friday only).
   
• No hotel transfers are provided for afternoon vehicle pick-ups.
  Exception are valid for San Francisco (Downtown), Orlando (Orlando area), Buffalo – Toronto and Burlington – Vancouver (Monday to Saturday)
   
• Pick-up Buffalo – Toronto and Burlington – Vancouver transfers:
  Vehicle pick-up hours are between 13:00 and 15:00 hours. Transfers to the station are provided at 11:00 hrs. Transfer time is approximately 3 – 4 hours. $80 per rental plus local sales tax apply and are payable at pick-up. $6 border crossing fee per person is payable by the customers at time of border crossing. Transfers must be reserved a minimum of 2 weeks prior to pick up. Important: If you wish to take advantage of Vancouver Hotel transfer to or from our Burlington location, we require passport details of all passengers traveling at least 2 weeks prior to their pick-up. Please provide us with their full name, date of birth, passport number, issue date and country and the expiration date.
   
• No refund is made in the event of late vehicle pick-up.

• Vehicle drop-off hours are from 09.00 to 10.30 hours.
• Airport Transfer (Drop-off):
  Airport transfer is being provided at 11.00 hours from the following rental locations to designated airports only: Boston, Chicago, Denver, Fort Lauderdale (to the Airport in Ft. Lauderdale and Miami), Fort Meyers, Las Vegas, Los Angeles, New York (no transfers to JFK and LGA), Orlando, Portland, San Francisco, Seattle. Please do not book return flights with departures before 14.00 hrs, if your customers want to take advantage of the free drop-off transfer to the airport.
• Drop-off Buffalo – Toronto and Burlington – Vancouver transfers:
  Vehicle drop off hours are between 08:00 and 08:30 hours. Transfers to designated hotels are provided at approximately 09:00 hrs. Transfer time is approximately 3 – 4 hours. $80 per rental plus local sales tax apply and are payable at drop-off. $6 border crossing fee per person is payable by the customers at time of border crossing. Transfers must be reserved a minimum of 2 weeks prior to pick up. Important: For customers wishing to take advantage of our Vancouver Hotel transfer to or from our Burlington location, we require passport details of all passengers traveling at east 2 weeks prior to their pick-up. Please provide us with their full name, date of birth, passport number, issue date and country and the expiration date.
• Late vehicle drop-off
  Late vehicle drop-off surcharges are USD $30.00 per hour. No airport transfers are provided in the event of a late vehicle drop-off. No refunds are made for early returns or unused portion of rentals.