Standard Rates Includes:

Taxes:
Tax is Applicable on all prices. The pick up location determines the tax amount as follows

Additional Extras:

Mileage Options:

One Way Fees:
Calgary to Vancouver - CAD $700 (minimum 1 week rental period)
Vancouver to Calgary - CAD $500 (minimum 1 week rental period)

Security Deposit:
CDR Insurance: CAD $500 processed credit card charge

Coast to Coast Special:
Go West are proud to introduce an innovative and successful package that enables the customer to enjoy ALL of Canada! Why explore only one coast when you can see them both!

Here is how it works:
You fly into Toronto, spend your first night in an airport hotel and goes through the company’s rental and orientation process the next morning. You leave Owasco, Toronto for a minimum 10 day tour of the East.

After dropping off the vehicle at Toronto, you board a flight bound for Vancouver or Calgary. You then proceed to
Go West for the second leg of the tour and picks up an identical vehicle. As a result, you will not have to undergo a second motorhome orientation. Then you leave Calgary or Vancouver for a minimum 10 day tour of the West. The vehicle may be dropped off in Vancouver or Calgary.

Choose from Calgary, Toronto or Vancouver to start your trip.
One way rentals can be applied between Calgary and Vancouver. One way rentals require a minimum rental of 10 days and a one way fee applies. (you must book the same size vehicle at both locations)

Savings:
1 - There is no charge for the preparation fee & kits at the second pick up location.
2 - if All Inclusive Option is taken then 500km for FREE at each location.
3 - Taxes will be applicable to the Province in which the trip originates.
4 - Most airlines have small or no stop over fees.
5 - Save fuel and kilometres by not driving across Canada

Northern Surcharge:
A surcharge of CAD $300 applies to rentals traveling north of Fort St. John on the Alaska Hwy, Cassiar Hwy, into Yukon and Alaska. (Travel on the Dempster Hwy, into the NW Territories and Nunavut is not allowed)

Northern use must be specified and conirmed at time of reservation. We allow northern rentals with non-slide C22’, C24’ and C26’ slide out - 3 Week Minimum Rental Period.

Minimum Rental Period:
- 1 week minimum rental.
- 1 week minimum on Vancouver - Calgary (or vice versa) one-way bookings
- 2 weeks minimum for Class A Vehicle bookings.
- 3 weeks minimum on Northern Rentals

Go West Convenience Kits per Person include:
1 duvet & cover (nordic) 2 sheets per bed 1 pillow and cover 1 hand towel 1 bath towel 1 face cloth	1 large plate 1 small plate 1 ceral & fruit bowel 1 cup 1 glass 1 egg cup with spoon	1 knife 1 fork 1 tablespoon 1 teaspoon 1 steak knife

Go West Convenience Kits per Vehicle include:
1 set of pots and pans 1 frying pan 1 set of bowels 1 meat platter 1 can opener 1 cork screw 1 whisk 1 spatula 2 carving knives 1 peeler	1 serving spoon 1 cooking spoon 1 cutlery tray 1 cutting board 1 kettle 1 coffee maker 2 tea towels 1 pair rubber gloves 1 sieve or strainer	1 broom and dustpan 1 flashlight / tool set 1 fire extinguisher 1 pair of scissors 1 waste basket 1 axe 1 cleaning cloth 1 first aid kit 1 pot holder set
Please note that items may vary slightly between locations

Drivers - Age Requirements:
Minimum age: 21 years
Maximum age: 75 years

Additional Driver:
2 drivers are free of charge: 3rd driver and more $10 per driver per day

Additional Extras:
Dishes & Cutlery: we always pack 2 extras of each item. Charges will apply for lost or broken equipment. Extras like wine glasses and teapots upon request.

Roadside Assistance:
Customers renting Go West vehicles from the regular fleet, have 24-hour Ford and Chevrolet roadside
assistance in Canada and the USA. Our Casual Camping leet is excluded from roadside assistance, due to mileage.

This service does not cover the expenses for non- mechanical dificulties such as running out of gas, cooling fluids or oil, tire and radio problems, air conditioning, losing keys, non functioning of the fridge. We also give our customers a toll free emergency phone number where we can be reached daily from 8am to 8pm. We therefore do not cover any cost incurred by use of cell phones.

Availability:
If, for any reason, beyond our control the reserved vehicle is not available, Go West reserves the right to substitute a vehicle of equivalent value, to refund all payments without further liabilities, or offer a higher rated vehicle at no extra cost to the renter. Any subsequent expenses (additional ferry costs, gasoline, etc.) are the renter's responsibility.

Should a lower rated vehicle be offered, Go West's only obligation is to refund the cost difference between the two vehicles. In the event that the renter refuses to accept the vehicle offered, the renter acknowledges that all payments will be forfeited and he / she will have no further loss or damage against Go West.
Important: Always add 2ft to any vehicle for "ferry bookings".

Renters Responsibility:
Every renter must have a valid credit card to be able to rent an RV from Go West. The renter is responsible for the vehicle and will be charged for any misuse or undue care, mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance.

This includes checking engine oil, fluids and coolant levels at each refuelling, as well as reporting mechanical failures immediately. Necessary repairs over CAD $75 require / need prior authorization from our office. Insurance coverage is void by not reporting any damage to Go West and Insurance Company within 24 hours.

Vehicle pick up and return hours:
The vehicles are generally handed over between 10:00am and 3:00pm and must be returned between 8:00am and 10:00am. No pick ups or drop offs after 3:00pm. Late returns will be charged an extra $50 per hour and our transfer to the hotel will be void. No refunds for early return!

Depot Hours:
Monday to Friday: 8:00am - 5:00pm
Saturday: 8:00am - 4:00pm
Sunday and Public Holidays: Closed

Pick up times:
Pick up is available between 10:00am and 3:00pm. No pick up's or drop off's after 3:00pm

Drop Off times:
Drop off is available between 8:00am and 10:00am. For vehicle returned late, late fees of CAD $50 per hour apply and return transfers will be void. No refunds for early return.

• Pick-up at Airport Hotels. Drop-off at Airport or Airport Hotels. Downtown Hotel pick up and drop off on Mondays only.

• Pick-up at and drop-off at certain Downtown Hotels, Airport Hotels. Drop off at airport as well. Our traffic,especially in Vancouver, is unpredictable and we therefore will work closely together with a Taxi Company in order to serve our customers on time.

• A. Name, address, phone number and credit card number with expiry date of principal driver, email address.
• B. Name and driver’s license number of additional driver's)
• C. Name and address of transfer hotel
• Pick up and Transfer Times are between 10am to 3pm

• Go West thoroughly explain the vehicle and appliances to our customers in person with detailed instructions so they will be sure to enjoy their camping trip.
• Go West explain the rental contract at which time we will collect for items not prepaid, insurance premium and cleaning security deposit.
• Go West give advice on where and how to drive in Canada. An explanation of how to operate the vehicle will be given in English, German, Dutch, Italian or French according to the client’s preference.
• The clients will receive free tour packages, maps and campsite information along with a personal explanation of things to do and see! Free storage of luggage is also provided.
• A instruction manual will be given informing the client again what to do in case of breakdown or accident, rules and regulations of the road and how to maintain the different vehicles to operate the RV safely.
• We familiarize our customers personally with our vehicles and if requested, we will take them for a short test drive. We spend 60 minutes on this “hands on” explanation. (NO video!)

Canadian 2012 Public Holidays:

Date	Holiday
01 & 02 January	New Years Day
20 February	Family Day (Calgary & Toronto only)
06 April	Good Friday
21 May	Victoria Day
01 & 02 July	Canada Day
06 August	B.C Day (Calgary & Vancouver only)
03 September	Labour day
08 October	Thanksgiving
11 November	Rememberance Day
25 & 26 December	Chistmas Day

Insurance Details:
Go West maintains liability coverage on all its rental vehicles to a maximum of $5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles.

Premiums for this basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance (CDR) with a deductible of $1,500 per occurrence. All coverage and waivers are subject to the express terms of the rental contract and of the applicable motor vehicle insurance contract.

Customer's Responsibility:
IIn the event of loss or damage to vehicle while on rental, whether or not due to the fault of the rental customer , the customer’s responsibility for direct and accidental loss or damage to the vehicle is limited to a maximum of $1,500 per occurrence. There is no limit however if vehicle incurs loss or damage not covered by the insurance as outlined in the insurance table.

Security Deposits:
At time of rental we charge the renter’s credit card with an Insurance Deposit ($500) and a Cleaning Deposit ($150 / $250 Class A). Deposits are refundable upon vehicle’s check-in if it has been returned: On time, un-damaged, clean, equipment complete, holding tanks empty and gas tank full. Deposits given by charge – credit cards, will be refunded by same.

Deposit's Deluxe Van and Motorhome
Cleaning Deposit  -  $150
Insurance Deposit  -  $500
Total Deposit  -  $650

Deposit Class A
Cleaning Deposit  -  $250
Insurance Deposit  -  $500
Total Deposit  -  $750

Travel Restrictions:
Motorhomes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply). RVs are not permitted on roads designated on the oficial provincial or state maps as “other roads – gravel or dirt”.

Breakdown and Repairs
The Client acknowledges the possibility of a mechanical failure or breakdown, and acknowledges that such occurrence is an inherent contingency associated with the operation of the vehicle, and that such contingency is beyond the control of the Company. The client agrees to hold the Company harmless from and against any loss of time, transportation costs, inconvenience, and loss of food in the vehicle, and any and all expenses resulting from such contingency in the event of a mechanical failure or breakdown.

The Company will make all reasonable efforts to assist the Client to obtain help or arrange for repairs, subject to the location of the vehicle and business hours of the repair facilities. Go West is not responsible for hotel charges, car rentals or any other incidental or consequential costs in the event of breakdown

Within 24 hours a report to Go West / Insurance Company and/or Police must be filed in case of an accident, any damage to vehicle, vandalism, fire or theft, otherwise insurance is null and void.
 
The following are not covered if damages are caused by:

	CDR Insurance Included in Rates
Fire & Theft (Personal Contents Not Covered)	$1,500
Windshield & Glass Damage	$1,500
Motor Vehicle Accident / Vandalism / Hit & Run / Hail / Storm	$1,500
Flat Tires or Damaged Wheels	$1,500
Vehicle Accident in Parking Lot, Campground, Service Station	$1,500
Collision with a Stationary Object, Damage to Undercarriage / AC / Slide Out	$1,500
Insurance and Security Deposit required	$500 processed credit card charge

Cleaning Deposit:
CAD $150 (CAD $250 for the Class A) - is processed at time of rental and refunded upon return of clean unit.
NO Smoking is allowed in any of the vehicles.
NO Pets / Animals allowed in units.
 
Fees apply if rules are broken or the vehicle is returned unclean.
CAD $500 smoking / pets
CAD $75 per hour inside / outside cleaning.
CAD $25 dumping per tank.
CAD $75 fuel refill service fee + fuel costs.

Changes and Cancellation Fees:
No fee if cancelled within 3 days of request.
First change no charge, CAD $50 for each additional change.

Up to 30 days before pick up: CAD $250 + Taxes
30 - 16 days before pick up: 70% of rental charges + Taxes
15 - 1 days before pick up: 85% of rental charges + Taxes
No show : 100% of rental charges + Taxes

One way fee is payable in full on one-way or Fly and Drive Tours cancellation.
Different fees apply for Group Bookings
No refunds for early returns.
Go West will not refund any reservation cancelled, missed or otherwise as a result of act of God, or war or an act of terrorism.